Sign in

Customer Service Sales

Round Rock, Texas, United States
February 04, 2019

Contact this candidate


Loretta E. Ault

Address: **** ***** ****, ***** ****, Texas, 78681

Phone: 512-***-****


Type of Position Desired: Negotiable

Personal Qualities: Self-starting, strong organization skills, thorough, people-oriented, budget minded. I am bilingual in German. A close friend once said, “Loretta could run a small country.”

Work Experience:

12/10 to 11/18: Abrams Learning Trends, Austin, TX

Customer Service/Sales Rep Support

Assisted customers with questions, orders, and technical issues with online software.

Supported Sales Reps with quotes, sample orders, customer information, product exhibits,

and product information.

Submitted bids, adoptions, and vendor applications for school districts.

Registered and managed set up of company product exhibits both local and national. Arranged shipping of materials to and from the exhibit. Arranged for material handing, furnishings, and electrical requirements.

Processed purchase orders and maintained company data bases including the

Salesforce Customer Relationship Management system.

Processed company e-mail.

3/1995 to 10/2009 Business Resource Software, Austin, Texas

Office Manager/Customer Support

I was personally involved in all aspects of the business including:

Customer interface to the company for both:

software sales, and

product technical support

Maintained the company’s financial records and presented monthly reports to

company owners.

Handled business expenses and payments.

Assisted with the company web site.

Worked with the company’s sales referral partners.

Maintained the company’s database.

Product Marketing - My most recent marketing project was to approach the business schools of hundreds of U.S. universities to encourage them to use BRS software products within their MBA programs. A few of my recent successes include the following MBA schools who are now using our software: City University of Seattle, Louisiana State University at Shreveport and Eunice,

and Augsburg College.

Activities and Accomplishments while a stay at home Mom:

1993 to 1994: 5th Grade Graduation Chairperson

Organized the class graduation exercises.

Set up a graduation trip for 100 students and their parents to Sea World.

Organized and managed fund raisers throughout the year for the event.

Kept budget information. Handled liability considerations.

Interfaced with the PTA board through monthly reports.

Kept parents informed through newspaper articles and letters.

1992 to 1995: Cub Scout Pack 173 Awards Chairperson

Maintained records of 40 boys’ advancements.

Worked closely with all den leaders.

Distributed awards.

Maintained awards budget and inventory.

Educated boys, parents, and other den leaders regarding awards requirements.

1991 to 1995: Cub Scout Den Leader; Den 2 & Assistant Cub Scout Den Leader, Den 7

Planned and organized den meetings.

Maintained records of advancements and achievements.

Communicated with parents other den leaders, and pack leaders.

Created the den newsletter.

Served as chairperson for the Blue and Gold Banquet.

1989 to 1991: Homeroom Mother at Live Oak Elementary School

Assisted teachers with special projects.

Planned and organized school activities and field trips.

Assisted with the “Reading to Write Lab”.

1991 Austin Community College (Cypress Campus)

Administrative support. Part-time, temporary position.

6/1978 to 1/1983 Texas Instruments, Austin, Texas

Secretary to the Professional Level Staffing Manager

Handled all phases of professional recruiting and staffing.

Responsibilities included: scheduling new applicants; handling applicants’ travel arrangements; billing; interfacing with hiring managers and applicants on a daily basis.

Interfaced with advertising agency to post new openings.

Assisted with the college recruiting program.

All my mangers documented that my performance “far exceeded the requirements of my job”. I had a record of consistently high performance appraisals during the 5 years that I worked for Texas Instruments. Managers from departments other than my own frequently complimented me and my managers on my work. This recognition occurred through both formal and informal channels.

In addition to my assigned tasks, I submitted 16 work simplifications proposals. All proposals were approved and implemented, amounting to a total cost savings in excess of $20,000.00. Reason for leaving: Started a family.


8/74 to 5/76 Oklahoma State University. Majored in Business and Accounting.

Forced to discontinue studies for financial reasons.

8/70 to 5/74 Western Heights High School, Oklahoma City, Oklahoma.

High School Honor Society.

Contact this candidate