SUMMARY OF QUALIFICATIONS

I am a proactive and highly skilled MBA graduate with nine years of hands-on-experience working in diverse office environments. I am also a team player who works collaboratively and communicates effectively with stakeholders at all levels.

AREAS OF EXPERTISE

Medical Billing and Coding

Microsoft Office Suite

Data Entry

Relationship Management

Financial Planning

Sales, Office Support

Recruitment

Financial Reporting

Insurance Regulation

EDUCATION

Master of Business Administration, Health Administration

Keiser University, Tallahassee, FL

December 2015

Bachelor of Science Pre-Law, Political Science Concentration

Florida A&M University, Tallahassee, FL

August 2012

WORK EXPERIENCE

Admissions Counselor

Keiser University

May 2018 – Present

Tallahassee, Florida

•Recruit students for college programs and career majors

•Counsel students through future career goals and plans

•Guide students through the enrollment process for desired programs

•Maintain monthly goals for enrollments

•Initiate and organize correspondence with prospective students

Insurance Analyst II

Florida Department of Financial Services

November 2012 – April 2016

Tallahassee, Florida

•Spearheaded investigations about companies accused of violating FL insurance regulation

•Concluded 93% of cases by expected deadline

•Utilized several state systems to verify company information

•Generated cease and desist, fines, and reprimands based on case results

•Researched companies out of compliance with the state’s laws and regulations

•Interacted with attorneys and company officers to achieve conclusions to the investigations

•Wrote, organized, distributed correspondence between company executives and Market Investigations Unit

Administrative Assistant

April 2010–November 2012

•Provided office support to Director and Analysts

•Initiated and oversaw regulatory licensure exams for applicants

•Drafted and distributed correspondence

•Answered phones, organized travel arrangement and maintained files

•Supported management and analyst with daily task such as proofreading, mailing, and filing

•Updated monthly reports regarding state filings for the Market Investigations Unit using data entry spreadsheets

Claims Analyst

June 2009 – April 2010

•Reviewed and processed unclaimed funds for Floridians

•Analyzed claims regarding trust and probate

•Oversaw and coordinated claim payments and rejections

•Tracked and researched possible claim recipients in Florida

•Regularly interacted with Florida consumers about potential refunds

Legal Assistant

Collins & White Attorneys at Law

August 2008 – April 2009

Tallahassee, Florida

•Assisted Attorney Collins with intra-office and court-related matters.

•Handled client scheduling and intake

•Organized probate and family court files

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