Cynthia E, LMSW

** *** **** ****, *********, NY *4467

PROFESSIONAL SUMMARY

Attained Bachelors in Social Work and Masters of Social Work.

Seasoned professional who excels in establishing excellent working relationships with Patients, Social Workers, Family Medicine Staff, Community Organizers/Agencies, and Leadership.

High Energy Social Worker, successful in building and motivating dynamic teams and cultivating a culture in which Social Workers feel comfortable voicing questions and concerns. An enthusiastic, forward-thinking team player contributing new ideas that drive excellent patient care, promotes individual growth from staff members, encouraging them to always work at the top of their level.

Earned three guardian angel awards from patient nominations.

Supervised 8 interns of Social Work, resulting in 3 being hired onto the team.

SKILLS

Staff hiring and orientation

Talented multi-tasker

Strong analytical skills

Motivational upervisor

Complex problem solving

Involved hospital/agency liaison

Skilled quality improvement agent

Microsoft Office Suite

Strong interpersonal, organizational, crisis intervention, counseling skills

WORK HISTORY

ROCHESTER REGIONAL HEALTH – (Unity Health System) 2007 thru Present

oSocial Worker – 2007-2014

Complete patient intake to assess, develop, and implement individualized plan

Case-management to facilitate patient

Insurance

Complete referrals for mental health, substance abuse, housing, employment, and other supportive services

Liaison between patients and supportive agencies involved in patient care

Outreach worker promot services increased patient volume for the hospital system

Activist for residents in the 14611 neighborhood

President of the Neighborhood ssociation roup

Provide excellent customer service

oSenior Social Worker – 2014-2016

three front line Social Workers

Create new Social Work process flows within the family medicine sites

Coache employees through problem solving and education

Mediate and resolve issues between providers, office managers, and Social Workers

patient care coordinating their medical needs

Supervise interns

Attende and earne certificates in the latest therapy models

Processe RPCN and FINA

Overs coverage for the Social Work team

Implemente spreadsheets to track Social Work stats on a monthly basis

oSocial Work Supervisor – 2016-

Provide direction in performance standards, expectations, and productivity for each staff member evelop quality indicator to measure performance and outcomes.

Coordinate and monitor all in-reach and outreach services provided by the social work team.

Supervise assigned social work staff. Utilize Health System performance management guidelines to counsel staff as problems occur.

Implement Unity Health System disciplinary process as necessary, consulting with Human Resources and Sr. Director.

Select appropriate candidates for positions, working closely with Practice Managers.

Provide orientation/trainingto new staff.

Supervise and mentor staff, review staff performance with provider group/practice manager and complete required evaluations.

Provide ongoing education, training, and motivation to empower all team members to deliver on Unity’s brand promise in every customer interaction.

Provide social work coverage when social work staff is unavailable and provide social work consultation services to Unity Medical Group practices are not served by social work staff.

Monitor internal and external referrals to identify opportunities for increased utilization of Unity Health System resources as well as address any issues that might arise during process.

Perform other related administrative and operational duties as may be assigned.

Research, develop, and implement Social Work billing model.

Educate and maintain standards of Care Connect across the Social Work team.

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EDUCATION

Licensed Master of Social Work

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