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Customer Service Engineer

Location:
Mississauga, Ontario, Canada
Posted:
February 05, 2019

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Resume:

Saranya Ramachandran

Unit #****, **** Duke of York,Boulevard,Mississauga L5B4N2

416-***-****, ac8d9u@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

4Yrs of experience in Telecommunication Data Network.

Microwave planning with the help of Pathloss Tool V5.0

1.6Yrs experienced in Automation Industry.

Service related support in the supplied products like sensors, HMI, oriental Motors.

Giving quotation to customers,PO release,Collection of Payments.

Computer Skills Include

Operating Systems: Windows 7, XP (Professional and Home)

MS Office, internet and email.

PROFESSIONAL EXPERIENCE:

Designation –Network Engineer

Ericsson Global India Services Private Limited,Chennai,India 2015-2016

Microwave Network planning with the help of Path loss Tool V5.0.

Network optimization of optical & MW.

Maintenance of MW links to avoid the link degradation.

Supported users remotely on a daily basis and troubleshot wireless devices, hardware and other peripherals.

Maintenance of records for Internal & external audit.

Understands the importance of interpersonal communication and how to work with end users to understand their technical needs and issues.

Assisted in building strong I.T. network for the organization

Decreased downtime, and increased client satisfaction, by aggressive resolution of support issues.

Supported the Total Performance Management initiative of insurance claims systems

Designation – Senior Executive

Alcatel Lucent Management Solutions India limited (ALUMS)Chennai,India 2013-2014

Configuration for extending the Ethernet service (L3VPN, L2VLL, DIA) via EOPDH (latest technologies where Ethernet service given via SDH which uses GPF protocol).

Primary responsibility of over viewing implementation of customer service within PSLA (service level agreement).

Saranya Ramachandran

Installed, configured, updated and maintained all internal software and hardware resources including printers, laptops and client workstations.

Provided technical support to IT staff and assisted end users with application/product training.

Trained internal and remote offices on basic computer language and provided laptop support to traveling employees.

Technical help desk Executive

Reliance HR services Pvt Ltd., Chennai,India 2012-2013

Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.

Respond to queries either in person or over the phone.

Vast troubleshooting capabilities with IOS.

Train Computer users.

Maintain daily performance of computer Systems.

Process an average of 15-20 inbound and outbound technical support calls daily.

Sales / Support Engineer

Toshnitek International,Chennai,India 2010-2011

Coordinating with the sales Engineers in providing the technical information.

Going to customer place for HMI programming & communication checkup.

Technical support through phone like settings in the unit.

Giving quotes to customer.

Coordinating with customers for PO release.

Coordinating with customers for payment collection.

Maintaining good relationship with customer for future business.

Maintaining the records for internal & external audit.

Documentation & upkeep of various records.

Maintaining the records of Sales Engineers for their further improvement.

Saranya Ramachandran

COMPUTER PROFICIENCY:

Platforms : MS-DOS,Windows 98 / XP / 2000, Linux.

Others:MS OFFICE, C, C++ .

EDUCATION:

B.E(Electronics &Communication Engineering) 2010

Kamban Engineering College, Tiruvannamalai,Tamilnadu, India.

M.B.A(HR)2012

Madras University Chennai, Tamilnadu,India.



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