Transaction Risk Investigator with 1 year of experience. Areas of expertise
include Fraud prevention, Abuse control and prevention, merchant on- boarding and background checks, providing best resolution to customer grievance.
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking individual considered highly ambitious, willing to meet and exceed monthly/weekly/daily goals and capable of achieving goals before deadline firstname.lastname@example.org +918*********
110/27 B.T.Road, Kolkata-700108, Kolkata, India 15 December, 1995 linkedin.com/in/bishwarubiswas
09/2017 – Present
Transaction Risk Investigator
Amazon Development Center
Understanding customer query and giving best resolution possible in alignment with organizational SOP.
Understanding of FRAUD and ABUSE pattern and flagging new trends to the concerned team to take necessary actions Monitoring of overall functioning of process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
Preparing Quality Audit reports with a view to apprise management of the process operations and assist in driving the defect rate to minimum.
Assessing the customer feedback, evaluating areas of improvements and providing critical feedback to the associates on improvements and achieving higher customer satisfaction metrics.
Have been awarded as STAR performer as well as
appreciated on several occasions for providing improvement ideas and driving internal quality audit projects. SKILLS
•Statistics •Hypothesis Testing •MS Excel
•What-If Analysis •VBA • Process implementation
• Interpersonal and written communication
• Data Management •Extremely organized
Optimization of Phenol Adsorption Characteristics
through Central Composite Design
Domain: Adoption, Modelling and Optimization
Project Description: The study is confided to eradicate phenol through batch adsorption onto the surface of chemically modified clay from an aqueous solution. The phenol adsorption process was optimized by a half fraction central composite design. Have also published two papers in International Journals. Paper Title: • Investigation of Phenol Adsorption Characteristics by Chemically Treated Ganga Soil. •Scaled Conjugate Back-Propagation Algorithm for Predication of Phenol Adsorption Characteristics EDUCATION
Bachelor of Technology (B.Tech)
Calcutta Institute of Technology
Positive deviation from organizational goals.
Photography Photo editing