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Customer Service Office

Location:
Minneapolis, Minnesota, United States
Posted:
January 31, 2019

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Resume:

MARK V CURTIS

**** ******** ***. *., *******, MN 55128 651-***-****

ac8cxz@r.postjobfree.com

Organized leader, able to communicate with cross-functional teams to assess performance and resolve challenges. Strong interpersonal skills for customer engagement and satisfaction. Continuous growth and career progression, yielding a goal oriented, analytical professional, committed to quality and excellence.

Areas of Expertise include:

Data Analysis

Business Reporting

Process Improvement

Problem Resolution

Staff Training & Leadership

Business Analytics

Financial Management

Procedural Development

Customer Interaction (17+ years)

Professional Experience

PEOPLE MANAGEMENT

Create, establish and manage internal office protocols and procedures to ensure office efficiency

Maintains office staff by recruiting, selecting, orienting, and training employees

Motivate office personnel to keep moral high

Manage employee schedules and troubleshoot scheduling conflicts as they arise

Establish team atmosphere through leadership and employee development

OFFICE SUPERVISORY SKILLS

Supervisor of 25 personnel staff, 12-hour day 5-day week

Supervisor of 18 personnel stall, 24-hour staffing

Experience with scheduling, budgeting and payroll

Comfortable with fast-paced environments

Excellent time and project management skills

COMPUTER SKILLS

Advanced Microsoft Office Excel skills, proficient in Word, Power Point and Outlook

Customized and exported valuable Excel reports for analysis using complex data extraction and manipulation tools

Created and maintained computer manuals for personnel using the computer system

Employment History

MIDCONTINENT ISO Senior Tariff Analyst Eagan, MN 2004 – 2017

MIDCONTINENT ISO Contractor Eagan, MN 2002 – 2004

AIRSIGNAL Dispatch Supervisor Edina, MN 1991 – 2002

CONTINENTAL CABLEVISION Customer Service Supervisor St. Paul, MN 1985 – 1991

Education

Network Support Specialist Certification, Associate Applied Science (AAS) 2002

GLOBE COLLEGE Oakdale, MN



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