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Customer Service Manager

Las Vegas, Nevada, United States
January 31, 2019

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Mrs. Tanesia Jackson

**** ******** ***** **.

Apt# 116

Las Vegas, NV 89121

412-***-**** C


To obtain an opportunity within the clerical, administrative, and medical industry to enhance the productivity of your company, while providing opportunities for career growth and advancement. Striving for a position that will help me further my career as well as provide me with more experience for my area of study.


Collections, Customer service, Dispatching, Organized, Dedicated, Reliable, Ability to multi-task, Administrative/clerical skills, Computer experience, Cash handling skills, Insurance experience, Team Lead, and Creating Activities.


Brightwood College


Focus of Study: Medical Billing & Coding

Anticipated Graduation Date: June 2019

Kaplan Career Institute ICM Campus, Pittsburgh, PA

Associate in Specialized Business Management Degree

Focus of Study: Business Administration Management Program



Patient Care Coordinator 05/2018-Present

Schedule appointments for same day procedures and surgeries, follow up appointments, as well follow ups and physical exam appointments. Greet and check in patients, complete check in paperwork, update patient’s demographic information in the computer, get copies and scan ID’s and Insurance cards, contact billing with any insurance changes. I print billing information and patient labels, answer all incoming calls and direct them to the appropriate employee. Prepare patient charts for procedures, ensure that all current labs, medication lists, history and physicals are in the charts. I’m also responsible for scanning of dictation, locates any missing dictations, and fax or scan dictations to dialysis unit daily.

Triple C Personal Care

Personal Care Aide 07/2017-Present

Trained to assist the elderly, disabled, mentally ill, and/or terminally ill. Work in the homes and assist patients with daily task such as personal grooming, meal preparation, serving food, laundry services, shopping for food, running errands, and other household requirements.

Tanesia Jackson

Page 2

Hanger Prosthetics & Orthotics

Team Lead/ Collections Representative 04/2015-04/2018

Obtain and maintain accurate patient, billing and insurance information, verification and pre-authorization in patient files and in the billing system. Accurately process all billing daily, with full documentation. Follow up on all open accounts in a timely manner to ensure that accurate chronological financial records are maintained on each patient. Coordinate communications with payers to ensure accurate billing practices, enhance reimbursement opportunities, achieve cash collection targets and reduce or maintain A/R over 120 days at and below target level. Assisting the manager with daily duties, work schedules, distributing work, and provides direction, instructions and guidance to the group.

UPMC Physician Services

Collections Representative 02/2012-04/2015

Contact delinquent patients by telephone or mail to secure past due balances and to verify patient information. Maintain account records such as payments, rebates, and reversals and may set up alternative payment plans. May also be responsible for reviewing and resolving third party payer issues. Assist and prepare all documents to submit custodian of records.

Allegheny General Hospital, Pittsburgh, PA 11/2010-06/2011


Answered multi-line telephones; patient escort and transport ordering; dispatched maintenance and housekeeping throughout the hospital; ordered specialty beds, and provided excellent customer service.

UPMC Mercy Hospital, Pittsburgh, PA 07/2010-11/2010

Health Unit Coordinator

Called and transferred consults; bed board admissions; patient escort and transport ordering; and labeled and sent blood tubes.

UPMC Health Plan, Pittsburgh, PA

Outreach Representative 06/2008-03/2009

Provided excellent customer service; handled UTR letters; answered and directed multi-line phone calls; posted hospital reports; posted E.D. reports, and transferred outreach calls to members.

McKesson Corporation, Pittsburgh, PA

A/R Specialist 10/2007-03/2008

Handled collections; provided excellent customer service; handled incoming correspondence.

Tanesia Jackson

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UPMC Shadyside Hospital, Pittsburgh, PA

Patient Information Coordinator 07/2006-09/2007

Performed registrations; analyzed insurance verification; collected co-insurance

Marshall’s Department Store, Pittsburgh, PA

Customer Service/Cashier 10/2005-07/2006

Resolved customer issues; operated computerized register; maintained stock of various products.

Liberty Tax Service, Wilkinsburg, PA

Tax Prepare/Processor 01/2006-04/2006

Scheduled appointments; audited and printed checks; assisted in tax returns.

Tanesia Jackson

3070 S Nellis Blvd

Apt# 1056

Las Vegas, NV 89121




Crissie Baynum

Hanger Inc.

33 S. 19th Street

Pittsburgh, PA 15203

CCO Manager



Althea Forbes

UPMC Physician Services

2 Hot Metal Street

Pittsburgh, PA 15213

Claims Examiner



Nicole Cunningham

Hanger Inc.

33 S. 19th Street

Pittsburgh, PA 15203

Private Pay Collections



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