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Management Service

Mantua Township, NJ
January 31, 2019

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Sameer A Chughtai, ITIL

Mickleton, NJ 267-***-****

Executive Summary

Experienced senior leader known for

Collaboration Partnership Solutions

Seasoned leader with over 24 years of proven leadership experience in collaboration, partnership and solutions. Expert strategist, problem solver and implementer with a track record of increasing revenues, eliminating waste and reducing expenses. Proven ability to understand business needs and solving problems through effective use of technology. Broad and deep understanding of e-commerce, internet retail, application architecture design, development and technology operations. Exceptional communication skills with experience leading multi-discipline teams. Experienced in identifying, selecting and implementing cutting edge technologies for business improvements.

Key Strengths

Technology Leadership

Achieving Business Results

Business Strategy

Technology Operations

Business Process Reengineering

Program/Project Management

Solution Design and Architecture

Outsourced and offshore software development

Vendor negotiation and relationship

Professional Experience

Incyte Corporation – Wilmington, PA May 2016 – Present.

Incyte with market worth of $16.46 billion is a leading pharmaceutical corporation in cancer research and development. Approval of JAK1 and JAK2 inhibitors by FDA in early 2001 brought huge success to the company, resulting in revenue growth over $450 Million dollars quarterly.

Director of Enterprise Systems

Key leadership position in the enterprise systems division of Incyte: responsible for key enterprise platforms like Office 365, Azure, TIBCO, Informatica, Salesforce, PeopleSoft, Orace Cloud, AWS, Compliance Information management System (CIMS), Veeva and other supporting applications/systems. Leading 40+ staff organization responsible for following areas: Operational Readiness; Change, Configuration, Code Deployments, System Health, Availability and Performance; Event Management, Incident Management, Problem Management and SLA Management. Responsible for devaloping goals, budget and strategic plans to ensure business success.

Selected Achievements:

Ensured worldclass servicablity for the high growth business (135% growth target YOY) by establishing and implementing Operations Model based on ITIL framework in collaboration with business leadership. Organized and staffed resources ensuring business success.

Eliminated 4.5 Million dollars in annual operating expense by moving disaster recovery (DR) of all on-premise systems to Oracle Cloud, lift and shift of different systems to cloud and moving infrastructure to Azure and AWS.

Reduced operating expense by 41% by moving SharePoint, Exchange and Skype for business to Office 365 and most of the servers to Azure, moved legal contracting system to Salesforce.

Achieved system(s) stability and business continuation, achieved average Change success rate of 98.5% in 2018 by standardizing and streamlining Change, Deployment and Configuration Management processes.

Implmented $18 million dollars of software for compliance, clinical trials, regulated and finance departments to accommodate acquired pharmaceutical (Ariad) in 2017.

Improved Operational KPIs in 2018 as compared to 2nd half of 2017; improved Outage Incident MTTR (Mean Time to Recover) to 25%, reduced incident count by 18%, reduced alert noise by 90%.

Reduced Financial impact to the business by improving System Availability and Performance; implemented and operationalized CatchPoint synthetic site monitoring tool, established Site Operations Analytics function to work in collaboration with Event/Incident management to ensure fast recovery for mission critical applications reducing Financial impact.

Architected Data flow between systems, ensuring data privacy and security through encryption. Implemented GDPR policies to ensure data privacy compliance across multiple geo-locations like Europe, US and Asia.

Neudesic – West Chester, PA Mar 2015 – May 2016

Neudesic is one of the fastest growing consulting companies in the US; concentrating on customers, closing the gap between technology and desired business outcome. Innovative products and a broad array of services ensuring business success. Neudesic with the Alliance of Microsoft, Amazon and Google is one of the leading companies providing business critical solutions and consulting services to the businesses.

Principal Consultant - Northeast Region

Reduced cost from 19 million dollars to 7.5 million dollars by providing the distributed architecture for the taxation applications and a centralized portal for the management in New York for KPMG. Lead 17+ staff responsible for the following areas: Development, Testing, migration of sites and availability and performance management of the system(s).

Selected Achievements:

Increased revenue by more than 7.5% ($1.2 million) by architecting and implementing a new infrastructure that reduced cost and increased hardware uptime.

Aligned strategic business objectives with the IT objectives and transformed the technology team into a business focused, efficient organization.

Improved overall taxation application website performance and customer experience by implementing Office365 and SharePoint technologies.

Improved corporate business application platform to accommodate fast paced business changes. Benchmarked 50% performance improvements over 6 month period

Ensured business continuation and minimized risk by redesigning payment card processes to ensure Payment Card Industry (PCI) Compliance standards

Improved infrastructure scalability and reduce IT production costs – benchmarched 52% cost reduction by implementing Content Management and E-commerce platform in a Cloud Infrastructure

Omnicare Inc – Langhorne, PA Feb 2010 - Mar 2015

Omnicare is an industry leading long term care pharmacy services provider focused on supporting community residents and staff throughout the continuum of care.

Assistant Director / Enterprise Architect

Key leadership position in the IT division of Omnicare: responsible for key enterprise platforms like SharePoint, Office 365, Azure, TIBCO, Informatica, Salesforce, AWS and IBM applications. Lead 35+ staff responsible for following areas: Application Development, Operational Readiness; Code Deployments, System Health, Availability and Performance. Responsible for devaloping goals, budget and strategic plans.

Selected Achievements:

Eliminated more than $4.5 million (23.5%) in annual cost by entering enterprise agreement with Microsoft from La Carte license system.

Reduced $2M in annual costs, improved helpdesk staff productivity by 32%, and cut service cycle time from 7 days to 3 through implementation of SLAs. Rolled out SharePoint for 22K users, handled SharePoint and .Net improvement projects that automated and integrated Service-Now, Tibco, OmniDx & OASIS systems which eliminated all manual tasks performed by shipping and manufacturing teams, increasing productivity by 33%.

Eliminated $7.3 million dollars from annual operating cost through the introduction of managed services and offshoring model. Achieved 21% in productivity increase by restructuring.

Saved 23% in annual operational cost by moving Web Presence hardware to Microsoft Azure.

Omicron Consulting / E-Brilliance LLC – Philadelphia, PA Jan 2008 - Feb 2010

Omicron/E-Brilliance is a leading consulting company providing state of the art solutions to the business.

Technical Lead / Enterprise Architect

Worked as Technical Lead / Enterprise Archtect for SEI / NCO handling web and client-server based systems. Architected, Developed and deployed key SharePoint and .Net Web sites to ensure business success. Leading 9+ staff responsible for following areas: SharePoint administration, Application Development, Operational Readiness; Code Deployments, System Performance.

Selected Achievements:

Architected and developed various software implementation projects for domestic and international clients. Managed the technical team to successful completion.

Past Work Experience Mar 1996 – Jan 2008

Worked in various capacities contributing to the company’s success. Acquired Working exposure from companies like KPMG, Sonepar, Emirates Airlines, ZonRe insurance, Toa Re-Insurance, Euro RSCG Worldwide, Infragistics, HealthStar Communications, F.A Davis, M3 Media Group, Anjum Systems etc. Worked in various technology stacks e.g. Microsoft.Net, Open Source.

Additional information is available upon request.

Selected Technology Platforms / Systems / Programming Architectures

.Net Framework, Office 365, Azure, AWS, Salesforce, TIBCO, Informatica, PeopleSoft

Object Oriented Analysis & Design, UML

Web Services, SOA, COM, DCOM, MTS, APIs

Relational Database Management System

Methodologies –ITIL, DevOps, Agile/XP/SCRUM, CI, CD

Content Management – Ektron, SiteCore, SharePoint, Documentum, Dot Net Nuke

Content Delivery – Akamai, Limelight

RDB, Big Data, Power BI, Tableau, Pentaho

Windows 2008 – 2019 Servers, Linux Servers

Website Analytics –Site Catalyst, Google

Web Performance Monitoring – CatchPoint, Keynote, Gomez, Webmetrics, AppDynamics

Payment Gateways – Litle, Paymentech, CyberSource, Paypal

Hosting Companies – Rackspace,, Terremark, Equinox, Quality Technologies

Ticketing Systems – Remedy, ServiceNow

Mirakee and Alo Palto Firewalls

F5 and Net Scalaers load balancers

API Management Gateways, Mashery, Gateway load balancers through Azure


Bachelor in Business Administration (BBA)

Rider University – Morrisville, NJ

Masters in Computer Science (Major: Software Engineering)

Punjab Institute of computer Sciences – Lahore, PUNJAB

Bachelor of Commerce (Major: Accounting, Mathematics, and Statistics)

Punjab College of Business Administration – Lahore, PUNJAB

Professional Association / Certifications

Rider Alumni Association

ACCA Foundation (UK)

ITIL Foundation (Version 2)

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