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Human Resource Customer Service

Toronto, Ontario, Canada
January 31, 2019

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Human Resource Administrator

Staffing Agency Property Restoration Retail

Resourceful, outgoing and detail oriented Human Resource professional with a strong 2 years of experience handling Financial reports, Account Receivable/Payable, Full-cycle Recruitment and maintaining HRIS database. A disciplined self-starter and a strong team player with excellent interpersonal skills, producing high quality work with measurable results.

Core Competency

Recruitment & Selection

Filling & Documentation

Data Analysis

Book keeping

Health & Safety Training

Payroll Inquires

KPI Dashboards

Administrative Support

Conducted Job Fairs

Vendor Management

Budgeting and Forecasting

Customer Service

Work Experience

Belfor Canada – Administrative Coordinator

Hamilton, ON

September 2017 – Present

Responsible for coordinating and managing projects for our National Clients by ensuring client’s guidelines/protocols/SOPs are being followed, updated & timely submission of documents to the internal database.

Creating financial reports, budget, invoices and auditing job cost to identify project profitability.

Resolved administrative problems by analyzing database for 1100+ projects by removing duplicate records and correcting errors.

Trained Project Managers and Project Assistants with client’s protocols/SOPs increasing project efficiency by 18%.

Reconciled Accounts receivables for 700+ projects with invoices, helping to recover $120K in lost profits.

The Adecco Group – Assistant Recruiter (Contract)

Burlington, ON

July 2017 – August 2017

Accountable for supporting Sr. Recruiter in full cycle recruitment – creating and posting job ads, screening resume, conducting telephonic and face to face interview, reference check and criminal background check.

Resolved account specific scheduling and payroll queries for 250+ temp employees.

Boosted candidate pool to 11%, by exploring and utilizing other recruitment sites and social media.

AppleOne Inc. – Human Resource Intern

Burlington, ON

May 2017 – June 2017

Assisting Recruiter in full cycle recruitment, scheduling meeting, entering time-cards and payroll in Human Resource Information System.

Promoted and organized Job Fair for general labor jobs with a turnaround of 26 candidates.

Created and updated about 450 candidate records in HRIS system, making candidate record easily accessible by recruiters.


Payroll Compliance Practitioner Certificate: Currently pursuing

Canadian Payroll Association

Program of studies – Payroll Compliance Legislation, Payroll Fundamental 1, Introduction to Accounting, Payroll Fundamental 2

Human Resource Management: July 2017

Mohawk College (Ontario Graduate Certificate), Hamilton, ON

Program of studies – Recruitment and Selection, Compensation, Occupational Health and Safety, Training and Development, Labor Relations, Human Resource Management, Organization Behavior, Financial Accounting, Human Resource Planning, HR Software

Bachelor in Retail Management: June 2014

Indira Gandhi National University, New Delhi, INDIA

Program of studies – Marketing Management, Business Communication, Retail Business, Accounts - Financial Management, Supply Chain Management, Sales Management, Human Resource Management, Consumer Behavior, Customer Relationship Management

Relevant Project:

Recruitment and Selection – Worked on the recruitment and selection process, creating job ad, creating interview questions, interviewed four candidates for entry level insurance position and evaluated candidates on various BANDS.

Compensation Simulation – Identified problems that could be caused by an ineffective compensation strategy and identify the compensation strategy that best fit for a given firm

Training and development – Worked as a group to identify training needs, designed training, delivered training and evaluated training

Labor Relations – As a group negotiated the Collective Agreement with the management.

Technical Skills

HRIS System – ADP, Kronos

Microsoft Excel – if function, vlookup, pivot (Data analysis)

G Suite Application

BCS (Business Compliance System)



JD Edward (Finance/AR/AP)

Microsoft Word, Power Point, Access, Outlook

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