CUSTOMER SERVICE SPECIALIST
Professional, diligent, and conscientious customer service specialist with 20+ years of experience providing superior service in high-volume and fast-paced settings. Proven expertise in quickly identifying customer needs and delivering individualized solutions to encourage repeat business. Clear, honest, and empathetic communication skills to convey detailed product knowledge and generate revenue opportunities. Solid track record of building long-lasting and productive relationships.
Customer Service – Customer Retention Strategies – Conflict Resolution – Analysis – Problem Solving
Event Planning – Sales Strategies – Communication – Team Leadership – QuickBooks – MS Office
SPORTS TRAVEL CONNECTION, Atlanta, GA 1994 to present
Principal Customer Service Specialist
Manage front-end and back-end operations for premier provider of group transportation and entertainment packages for major sporting events. Plan personalized events tailored to each group’s preferences and budget by leveraging established relationships with transportation companies, professional sports organizations, caterers, and vendors to guarantee customer satisfaction.
Generate $500K in annual sales via capitalizing on strong referral network and repeat business.
Personally coordinate 6-8 events per month, with 50-5000 attendees, per customer’s individual preferences and budget.
Collaborate with customers to understand needs and preferences; suggest customized event packages to ensure satisfaction and solicit customer feedback throughout event planning process.
Continually develop customer base by cold-calling corporations and organizations to pitch services. Follow up on referrals from established contacts with professional sports organizations.
Utilize QuickBooks to manage operating budget, including processing accounts payable, accounts receivable, staff payroll, and taxes.
Leverage social media to generate brand awareness and consumer affinity.
EARLY CAREER EXPERIENCE
MCI CORPORATION, Atlanta, GA Customer Service Representative
Provided superior customer service via inbound telephone calls, while also leveraging opportunities to promote additional telecommunications products and services to suit customers’ needs.
Earned sales awards each consecutive quarter in recognition of meeting or exceeding sales goals.
Trained new employees by demonstrating best practices and effective sales techniques.
DELTA AIRLINES, Atlanta, GA Cabin Service Air Cargo Customer Service
Earned several promotions in recognition of superior work ethic and leadership skills.
Pursued B.A. in Accounting & Computer Technology Florida Atlantic University, Boca Raton, FL
A.A. in Technology Palm Beach Atlantic College, Palm Beach, FL