Customer Service Representative

AMY DIBWA JONES

OFFICE ASSISTANT

Cell: 602-***-****

********@****.***

Profile Resourceful and accomplished individual with comprehensive secretarial experience in fast-paced environments. Diverse tier-one customer care skills as well as exceptional clerical expertise. Very effective in providing administrative support activities to department’s mission and procedures.

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Skills

Technology

Microsoft Office: Excel, Word, Outlook, and PowerPoint.

Ability to quickly learn new software.

Typing Speed: 45 WPM.

Ability to work a multi-lined phone.

Customer Care

Able to answer telephone calls and greet visitors efficiently.

Proven customer service and organizational skills. Interpersonal

Great attention to detail.

Detail oriented; Able to multi-task.

Knowledge of information and communication management.

Knowledge of business principles.

Ability to work independently.

Experience

National Debt Relief Oct. 2016 – Current

Customer Support Representative

Responsible for providing phone support to clients involved in the settlement process. Answered general questions while addressing all problems and concerns. Made and answered in/outbound calls, emailed online request for information as well maintaining a rapport with growing client base.

Amy Dibwa Jones ********@****.***

Wyndham Vacation Resorts Sep. 2015 – Oct. 2016

Financial Specialist

Responsible for taking inbound calls from an eclectic mix of callers. Evaluated customer complaints to determine the appropriate actions then resolve and follow-up with members. Maintain assessment fee accounts and loan contracts to provide accurate billing by responding to customer mail. Also responsible for assisting in the billing and collections of property taxes, special assessments, maintenance fee changes and other billings throughout the year.

United HealthCare Aug. 2014 – Aug. 2015

Customer Service Representative

Responsible for following HIPAA and PHI guidelines (protecting the member’s sensitive information). Also responsible for quoting the member’s benefits as well as making necessary changes to accounts. Assisted provider staff with detailed claim information. Grand Canyon University Jan. 2011 – Dec. 2013

Qualifying Specialist

Responsible for transferring potential students to the correct academic adviser. Maintaining a call center database by entering the correct information. Other duties include but are not limited to the following: Problem solving, Providing exceptional customer service, Providing general information.

Alexander & Associates Aug. 2010 – Dec. 2010

Office Clerk

Responsible for answering phones as well as scheduling appointments. Other duties include but are not limited to the following: Mailing brochures, Booking seminars, Answering questions for clients, Standard filing.

Education

Amy Dibwa Jones ********@****.***

Southern New Hampshire University Currently Enrolled Online Majoring in Business in Marketing

Centennial /Germantown High School Class of 2010

High School Diploma

Amy Dibwa Jones ********@****.***

Amy Dibwa Jones ********@****.***

Amy Dibwa Jones ********@****.***

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