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Desktop Support Active Directory

Albuquerque, New Mexico, United States
January 31, 2019

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Phillip Dean Tejada

Albuquerque, NM



Computer professional with over 25 years experience with customer desktop support, IT support, systems administration, programming and technology development, web development and services, with a broad range of technologies and platforms. I have broad and in-depth working knowledge of information technology products and services including Windows, Macintosh, Linux, OS and Applications, Networking, Windows administration with Active Directory, GPOs, Exchange, and have served as tier 3 support for customers and technicians. I am interested in utilizing and contributing my extensive multi-platform knowledge and experience in support of any sized environment. Willing to relocate.



Desktop Support Technician

01/2018 – Present

Upgrading computers and updating to Windows 10 (Refresh). Asset management and verification. Short term contracts with various companies. End clients include local Credit Unions, US Air Force, British Petroleum.

HCL America - contracted to Blue Cross Blue Shield (HCSC) – Albuquerque, NM

Senior Desktop Support Analyst

02/2017 to 07/2017

General Windows 7 and applications technical support, troubleshooting onsite and remote. Lenovo and Dell hardware support. Windows system imaging using corporate imaging, software installations, IMAC Install, move, add, change. System install, deinstall, reinstall. Help Desk phone, deskside and remote support. Used ServiceNow for ticketing and tracking.

PFI Tech - contracted to Honeywell Aerospace – Albuquerque, NM

Senior Desktop Support Analyst

08/2015 to 12/2016

Dell contractor. General Windows and applications technical support, troubleshooting onsite and remote. Dell hardware support. Windows system imaging using corporate imaging, domain prep, AD basic administrative tasks, software installations, IMAC Install, move, add, change. System install, deinstall, reinstall. System Refreshes with data transfer. Help Desk phone and deskside support. Used Remedy for ticketing and tracking, asset management and verification.

Fruit Bat Software

Web Developer, Computer Desktop Support, Analyst

03/2005 to 08/2015

Albuquerque, NM

Self Employed. Freelance onsite support for Peak Systems (NM HP & Dell Clients), and other staffing agencies performing hardware and software refresh from system images. Developed and revamped parts of intranet website for northern New Mexico healthcare organization (3 month contract) earlier in 2015 and did same for a northern New Mexico school district in 2014. Developed web sites and document conversion processes for business. See Computer graphics and design for both Web and Printing. Services include Hosting/Web Server Management, VPS management (cPanel, Plex), Database management, Content Management Systems (CMS) including Joomla, Drupal, ZenCart, VirtueMart, PrestaShop. Developed custom Joomla extensions. PHP, MySQL, JS, HTML, CSS development. Designed automated Word to (clean) HTML document conversion process and Joomla website delivering 20k+ subscription documents and growing (stored in MySQL), completely indexed and searchable, including user alerts of new documents matching customized criteria. Install, maintain computer systems and networking for business.

Science Applications International Corporation – contracted to Sandia National Laboratories

Senior Desktop Support Analyst – Mac Team Lead, Enterprise Technology Developer, Enterprise Mac Computer Security Coordinator

10/1997 – 03/2005

Albuquerque, NM

Contracted to Sandia National Laboratories. Technical Team Lead (tier 3 support) for help desk, desktop technicians and end users. Lead developer of enterprise solutions including configuration management, desktop and network security, patch and update management, disaster recovery, and custom installer, system image development supporting a large heterogeneous environment. Macintosh Specialist. Knowledge of Casper Suite. Developed standardized system images for quick setup and testing environments. Developed a custom software update service for SNL capable of delivering OS updates and security patches, as well as custom configured commercial software and system configuration settings. Responsible for Mac integration issues in a mainly Windows enterprise environment. Experience with Active Directory Users and Groups, Group (GPO) and Share Policies, LDAP (UNIX) clients, Open Directory (Mac) clients and Microsoft Exchange clients and servers, Microsoft SMS management consoles. Member of the Enterprise Technology Development team (TechDev) responsible for all facets of IT to desktop integration, SNL Computer Security Rapid Response Team, and SNL Disaster Recovery Team, SNL Email Team, CSU - Help Desk Procedures Team (using Remedy Ticketing System) and several other teams.

AIL Systems, Inc. – contracted to Sandia National Laboratories

Desktop Support Technician, Developer

11/1995 - 09/1997

Albuquerque, NM

Contracted to Sandia National Laboratories. Windows, Macintosh Desktop Support Technician, involved in all operations of the new Computer Service Unit, including help desk, desktop support, ticketing and issue tracking, installation, troubleshooting and maintenance of hardware and software for Windows, Mac, Unix, create software installers and system images, troubleshoot network, NT server administrator, ccMail postmaster, group scheduling server manager. Capital equipment specification, Webmaster, E-mail team, Mac team lead. Microsoft Exchange support and transition from ccMail and MS Mail.


Computer Technical Support, Desktop Publishing Consultant

11/1992 - 11/1995

Albuquerque, NM

Computer & network consultant & digital graphics artist. Expert knowledge of graphics and publishing software (Photoshop, Illustrator, Acrobat, Freehand, Framemaker, InDesign, etc) and digital-to-print technologies. Duties included setup, configuration and troubleshooting of hardware and software for customers in the graphics and printing industries. Testing, evaluation and recommendation of graphic and print hardware and software for Mac & PC customers. Consolidated a BBS setup to include multiple CD-ROM access from multi-line modems at high speed. Graphics editing and design for a large electrical supply business catalog.

Honeywell Aerospace (Honeywell Defense Avionics Systems Division)

Senior Computer Desktop Support Technician

09/1991 - 11/1992

Albuquerque, NM

Member of a new dedicated team responsible for developing plant-wide computer and help desk support procedures and practices. Provided technical support to all users including troubleshooting, software, hardware installation and configuration for more than 2000 PC, Mac & DEC workstations. Provided custom solutions based on customer requests for major projects. Upgraded and standardized all existing PCs over a period of four months, including transition from token ring network to standard Ethernet. Sole support for all Macintosh customers.

Honeywell Aerospace (Honeywell Defense Avionics Systems Division)

Senior Engineering Lab Technician

08/1986 - 09/1991

Albuquerque, NM

Worked as engineering lab tech on Digital Map Project for US Navy and Marine aircraft. Supported engineers on pre-production, building, testing, troubleshooting prototype units, PC based card level testers. Responsible for customer automatic test equipment development, construction, fabrication, programming, and technical updating based on changing military specifications. Programmed a PC to simulate an F-18 mission computer to run the digital map hardware for customer briefings, training, and demonstration. Trained and supported production technicians. Supported transition of the project into production. Provided in-flight and ground technical support to the US Navy/Marines for F-18 and Harrier AV-8 aircraft. Supported engineers in Quality and Reliability testing lab. Performed pre-delivery testing and certification of flight hardware. Quickly promoted to Senior Tech in record time.


Central New Mexico Community College (formerly Albuquerque Technical-Vocational Institute)

Diploma in Electronics Technology

Training included electronics concepts and mathematics, circuit analysis, use of test equipment.


A+ (lapsed, but can reacquire within 6 weeks of hire)


Advanced Training: Apple Cocoa (Objective C) Mac OS X Programming (Apple Corporate Training), Hands On Windows 2000 (Learning Tree), Hands on Linux (Learning Tree), SANS UNIX Security Fundamentals, Fundamental and Advanced C (University of New Mexico), Mac OS X Essentials (Apple Corporate Training), Mac OS X Server (Apple Corporate Training), Apple World Wide Developers Conference


Microsoft Office, Microsoft Outlook, Entourage, IMAP and POP3, server and clients

Windows 2003, 2008 Server (Active Directory), Windows NT/2000 Server (NT Domain)

Windows 95/98/ME/NT/2000/XP/Vista/7/10 desktop clients.

Windows Administration, Security Configuration, Active Directory Users and Groups, Group (GPO) and Share Policies

Mac OS, Mac OSX Desktop and Server, Mac OS X Open Directory and Microsoft Active Directory integration, Mac OS X Security Configuration

HP Printers and HP Jet Direct

System Virtualization (VMWare, Parallels)

Network Protocols (TCP/IP, POP3, IMAP, SSH, Telnet, FTP, HTTP, SSL, NFS-AFS, etc)

Anti-virus (Norton/Symantec, McAfee, Kaspersky)

Remote Assistance and Control, and thin client (Citrix MetaFrame, Microsoft RDP, Apple Remote Desktop, VNC, Timbuktu, PC Anywhere)

Linux (RedHat, Fedora, Ubuntu, CentOS) Administration

Apple Installer Development, Installer Vise Installer Development

netOctopus, Casper Mac Enterprise Management

Software Distribution and Installers, System Imaging and patch management technologies (Ghost, Apple Software Restore, MDT)

Web Development technologies including HTML, DHTML, XHTML, PHP, MYSQL, Javascript, Content Management Systems (Joomla, PrestaShop, Zencart, Virtuemart, Drupal)

Software Development including, C /C++, Cocoa - Objective C (Mac OSX), PHP, Javascript, Shell Scripting (BASH, CSH), MVC and framework technology. SVN, GIT version control

Graphics & Publishing including Adobe Photoshop, Illustrator, Acrobat, InDesign, Macromedia Freehand, prepress and fonts, digital video

Disk Forensics, Data Recovery

PC and Macintosh Hardware

iPad, iPod, iPhone, Android Smartphone, iTunes

Remedy Ticketing System

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