Customer Service Sales

Donald S. Williams

*** *. ***** **.

Orlando, FL 32801

407-***-**** - ****.****@*******.***

Objective: Part-time Customer Service

Summary of Qualifications:

I am a self-motivated, detail oriented, multi-tasking and dynamic person ideally suited to being in Customer Service.

I am self-directed with a high level of accountability.

I am able to work independently in a fast paced environment.

I am familiar with bookkeeping and other administrative duties.

I have been using Microsoft Office and various other software programs for the last 13 years.

I have 5 years customer experience.

I possess:

A college diploma.

Familiarity with Microsoft Office products including Word, Outlook, Power Point and Excel.

The ability to quickly learn and utilize new software as required for the job.

Strong organizational skills.

The ability to work independently

Professional Experience

1)Customer Service Representative February 11, 2013 – December 21, 2018

The Research Department, LLC, publishers of The Media Audit –

Houston, TX

Field calls from subscribers to The Media Audit, syndicated media research published by The Research Department.

Assist subscribers in understanding, reading and building sales presentations using The Media Audit data.

Donald S. Williams

810 E. South St.

Orlando, FL 32801

407-***-**** - ****.****@*******.***

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2)Sales Manager March 6, 2000 – January 25, 2013

Watermark Media – Orlando, FL

Successfully hired, trained & supervised advertising sales people.

Reached 167% of 2012 individual sales goal.

Worked with existing and created new advertising accounts in Orlando, regionally & nationally from target categories for the company’s newspaper, online product and specialty publications.

3)Sales Person December 7,1998 – February 18, 2000

WDBO Radio – Orlando, FL

Gross billing for 1999 increased 314%

Sold Winn Dixie Supermarket chain the “Ask The Family Doctor” program for $52,000 annually

Worked with existing and created new accounts from target categories

Learned customer focused selling techniques and employed them and account management systems

Successfully completed Center for Sales Strategy Training.

Mastered computer software programs.

4)Sales Person May 10, 1991 – Nov. 20, 1998

WMAZ Television, Macon, GA

1991-1998: Achieved an average 122% of annual sales goal.

Local sales person of the month 19 times.

Learned & mastered television-specific computer programs.

5)Sales Person, Southeast Manager July 12, 1982 – July 12, 1991

Birch/Scarborough Research, Atlanta, GA

Signed radio stations & advertising agencies to start-up radio ratings service in

38 Southeast markets.

Among top sales people each year 1982-1991.

Began working with PCs in 1983.

Top sales person with computer-based ratings retrieval system.

Helped grow company from $2 million annual gross revenue to more than $16 million.

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