Sales, Customer Service
Resume:
EDUCATION
Bachelor of Business Administration, Western Michigan University, Kalamazoo, MI
Major: Business Management Minor: General Business
Major Course Work
Organizational Behavior
Analytical Foundations
Project Management
Human Resource Management
Leadership in Business Organizations
Managing for Quality
Business-Driven Information Technology
PROFESSIONAL QUALIFICATIONS
Strong organizational and time management skills gained through strategic planning in various work environments
Adaptable with task management by working in a fast pace, high demand workplace
Experienced in using an analytical approach when evaluating alternatives for the optimal outcome
Communicate with clients to develop relationships for continuous business interactions
Direct teaching experience to maximize efficiency and knowledge in brief periods of time
PROFESSIONAL EXPERIENCE
Management
Exercise teamwork, time management, and organizational skills in a fast-paced environment
Managed as well as evaluated associates in producing accurate information into a business feasible study
Monitored employment activity to provide guidance and ensure employees are exceeding expectations
Communication
Acted as an instructor in teaching clients management and employees new software, or upgraded software
Interacted with coworkers and clients to produce a quality product to meet the customer’s request
Acquired information from external business contacts and processed results to associates, creating a partnership in production and promotion
Financial Services
Reconciled financials and paperwork for opening and closing duties during daily business operations
Generated accurate pricing schemes to maximize profits and customer satisfaction
Calculated an operational budget for an analytical period for starting a new business venture
Sales
Persuade random individuals and couples into touring our exclusive resort property for a timeshare presentation
Upsell multiple options to entice the clients into choosing additional services provided in company software
Promote and market the company’s services in diverse environments marketing to a broad demographic
EMPLOYMENT HISTORY
Manager, Brass Rail Restaurant, Jackson, MI 06/2008 – 12/2012, 03/2014 – 01/2019
Software Implementation Consultant, The Reynolds and Reynolds Company, San Diego, CA 09/2013 – 03/2014
Community Marketing Professional, Wyndham Worldwide, San Diego, CA 03/2013 – 08/2013
Bartender/Server, Brass Rail Restaurant, Jackson, MI 06/2006 – 12/2012
TECHNOLOGY SKILLS
ERA Access/Ignite (Reynolds and Reynolds), Microsoft Word, Excel, PowerPoint, Publisher, Access, Google Docs, Windows Movie/Audio Software, Networking, Web Research and Keyboarding
581 Acorn Trail
Horton, MI
****.*********@*****.***
Andrew Dedrick
Business Associate
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