Customer Service Care
Resume:
Ozioma Okechukwu
**, ***** ******, *** ****** Way, Okota, Isolo, Lagos State.
**************@*****.***
Objective
I am a highly competent, motivated and enthusiastic support personnel with experience of working as part of a team in a busy office environment. Well organised and proactive in providing timely, efficient and accurate operations support to office managers and work colleagues. Approachable, well presented and able to establish good working relationships with a range of different people. Possessing a proven ability to generate innovative ideas and solutions to problems. I am currently looking for a suitable position with a reputable and ambitious company.
Experience
Operations Support
VerifyMe Nigeria, Lagos.
April 2018– Dec 2018
Working as part of a team and supporting the Operations Manager. Responsible for the day-to-day operational tasks and administrative duties of the operations team.
Key Responsibilities:
sorting and assigning verifications.
the ID card printing.
handling all NYSC verification.
ensuring that all workers details are captured correctly.
Customer Care Representative
Jumia.com, Lagos.
Oct. 2017–Dec. 2017
Being a retail store, working as part of the customer service team and providing support to customers and clients, my interpersonal and human relations skills were sharpened.
Key Responsibilities:
receive incoming calls and make out calls to customers.
reply to customers emails and give reputable feedback.
Store Assistant
Sports Direct, Lagos.
Aug. 2015–Sept. 2015
Key Responsibilities:
welcome customers show them around, give suggestion, answer any question and give them assistance where needed.
ensure the store is always kept neat and presentable.
keep record of all the goods in the store as well as doo a day to day accounting of sales.
Cashier/Sales Assistant
God’s Gift Kitchen Indoor and Outdoor Catering Services, Lagos.
Dec. 2012–Aug. 2015
Key Responsibilities:
assist in taking customers order, to dishing it and serving the customers.
ensure that the environment is tidy.
keep record of items and give an accounting of sales.
manage the place from time to time.
sometimes prepare the customer’s dish.
Qualifications
Bachelor of Science, Sociology
Chukwuemeka Odumegu Ojukwu University, Anambra.
Senior Secondary School Certificate Examination (SSCE)
Lagos State Model College, Kankon. Badagry.
2013-2017
2008-2013
Skills
Great interpersonal communication
Analytical knowledge
Highly creative
Proven ability to lead a team
Hobbies & interests
Baking
Travelling
Reading
References
Dr. Henry Obidi
**********@*****.***
Mr. Oluseyi Adebusuyi
*******.********@*****.***
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