Senior Project Manager, PMP, CSM

Stacy Johnson, PMP, CSM Atlanta, GA 678-***-**** *************@*****.***

SUMMARY Dynamic, focused, and accomplished Leader with demonstrated proficiency driving enterprise performance excellence in a broad range of functional areas and industries. Has a Proven track record of leading cross-functional teams towards meeting objectives and exceeding customer expectations. Able to achieve breakthrough results through solid analytical and communication skills. As a certified Program Management Professional with over 14 years of results-driven experience, I apply strategic methodologies that lead to client success. My outcome-oriented approach is inclusive of leading and implementing process improvement initiatives, executive and team coaching, program deployment and leadership, training and content development. Visionary innovator with a blend of technical and business savvy.

CORE QUALIFICATIONS

Project and Program Management • Staffing and Resource Planning • Budget Management and Forecasting • Process Improvements •Strategic Thought Leader and Team Player • People Leadership Experience • Strategic Partnerships • Client Relations •Governance •Risk Analysis and Mitigation •PMO Development (Process and Methodology) • Adept Strategic Thinker •Vendor Selection and Management •Team Building and Mentoring • Consulting • Diversity and Inclusion • Team Coaching and Training • Change Management •Relationship Management •Speaking and Facilitation •Risk Compliance •Global Team Management •Cross-Functional Team Management •Policy Documentation and Ownership •Certified Project Management Professional •People Leadership •Relationship Building and Management •Extensive Networking Skills and Experience •Diversity Events Planning and Management •Procurement •Vendor Management •Client Relations •Resource Management •Resource Recruiting and Selection •Health Plans (Medicare / Medicaid)

TECHNOLOGY

Software • Hardware • OS Migrations • Six Sigma • Servers • PMO Microsoft • MS Office Suite • Windows 7 PeopleSoft Training • Windows XP Professional • Agile Methodology • StarTrac• Kronos WFM • Waterfall Methodology • MSP Methodology • SAP • CRM• EDI • Lotus Notes • Clarity PPM • Remedy •VMWare •Operations •Microsoft SharePoint Server •Alfresco •Kintana •Concur •Epic Ambulatory •Caliber RM •Jira •Team Foundation Server (TFS) •Technology Based Training •Unix •Intel •Hewlett Packard • Sun Solaris •IVR •SQL •WebLogic •TCP/IP Frame •Oracle DB •Oracle Financials •Business Objects •Data Warehouse •Sybase •Sarbanes Oxley •Wireless •Internet Protocol •DNS •Mobile apps •Firewall/Security •DS3 • Cloud Computing •Virtualization (Network, Hardware, Storage, OS, Application) •Storage Area Network (SAN) •Citrix •Siebel (CRM) • Software as a Service (SaaS) •PMUWS •STAMP •Microsoft Project Server • Google Suite •Adobe Spark •Siebel •Digital Transformation •Axway Amplify •B2B Integration •MS Office 365 •Slack •MS Teams •Planview

PROFESSIONAL EXPERIENCE:

Technology Association of Georgia (TAG), Jan. 2017 – Present

Board Member – Diversity and Inclusion Society - Support the TAG Diversity and Inclusion's mission to assist professionals within technology and tech-driven companies with the development and management of their human resources and diversity initiatives and to increase awareness regarding the positive impact on business goals when diversity is leveraged within organizations.

Wells Fargo Bank (Contract Position) – June 2017 – March, 2018 Sr. Project Manager –

Managed internal and external customer relationships to realize high customer satisfaction for the program and projects.

Implemented company and industry best practice program/project methodology for delivering their programs and projects.

Supported ePMO management in refining program/project management practices and implementing throughout the PMO.

Mentored project managers and project coordinators specific to project management best practices

Managed project financials, budget, monthly forecasting and variance analysis

Worked collaboratively to define and resource the correct roles to deliver specified goals on assigned programs/ projects.

Managed Organizational Change Management activities specific to implementation, training plans, and user acceptance as defined by each project.

Present Project Change Requests to Change Control Board (CCB) and track status through approval process.

Created and implemented a process improvements for resource management which is 80% more efficient than prior process

SunTrust Bank (Contract Position) - October, 2016 - March, 2017

Sr. Project / Program Manager Risk Compliance - Valued leader in the strategy and execution of the Department of Labor Fiduciary Regulation (DOLFR) inclusive of defining current state models and working with Executive Leadership to define future state models inclusive of project management processes, requirements management and change control.

Ensured effective collaboration and execution of Enterprise work stream activities to support Program. Lead Internal teams and External Price Waterhouse Coopers (PWC) resources in execution of projects and program work stream activities.

Coordinated and interface with cross Segment key functional and technology partners during execution phase of Program.

Planned, executed, organized, documented and coordinated program work stream activities for Segment/function/technology managers and subject matter experts.

Managed aggregation, analysis and updates specific to Program level communications and assessments.

Managed all aspects of Steering Committee meetings to ensure appropriate executive level oversight. Ensured as program evolves continuous alignment with the enterprise's strategic direction.

Created and Managed various weekly, monthly, quarterly reports, and metrics specific to the Program and circulated to appropriate audience for review.

Aggregated, Performed Analysis, and Updated Program Level Communications and Assessments.

Connecture (Healthcare Insurance Industry) - June, 2015 – July, 2016 Sr. Project / Program Manager - Client Services (Management Position) - Responsibilities included Managing Medicare and Medicaid Health Plan Release Implementations for SaaS Cloud computing software and Mobile Apps in an Agile environment with external client partners, and Leading Internal Process Improvement initiatives

Partnered with senior executives to develop vision, approach, and action plans for cross-functional initiatives that supported business unit objectives and SLA’s

Developed frameworks to facilitate project / program management including governance, analytics, communication, and issue resolution.

Managed the implementation of processes and functions throughout the organization that were supportive of delivery and relationship management by promoting efficient interdepartmental practices.

Managed the implementation of large-scale projects to include systems integration, internet/web application development, client server, ERP, and Internet SaaS solutions.

Managed the Development and roll out of a streamlined document tracking and data uploading process for Aon Hewitt’s Medicare and Medigap products, resulting in over 50% increases for data accuracy and on-time data delivery

Led, successfully, a 45-member team in the end-to-end deployment (data collection, form-building, site configuration and data integration) of SaaS-based enrollment platform for a large Healthcare Client (Complex Environment).

Delivered mobile app solutions while working closely with and managing key resources on various teams including UX, Engineering, QA and Product Teams in addition to client resources.

Managed the migration of a home grown issue tracking system to JIra and implemented a Scrum based capacity planning and release management process which resulted in more effective implementations

InterContinental Hotel Groups (IHG) – November, 2014 – May, 2015 Senior Project / Program Manager (Contract Position) - Directed the Program and Project delivery of infrastructure systems and applications (Workday and PeopleSoft upgrade(s)), which supported billion-dollar revenue generating global hotel reservation websites and key applications. Delivered scope management, resource management, budget/estimate management, project schedules, reporting, and collaboration management with global stakeholders.

Managed solid relationships while obtaining buy-in from key stakeholders in overseeing a $15M project budget.

Managed Global Resources Teams (150+ team members), in a matrix environment, which include Greater China, Singapore, America, and Europe in implementing Large-Scale Enterprise Wide Programs and Project using Agile and Waterfall Methodologies

Managed all program and project budgets against planned versus actual estimates based upon labor and purchase orders.

Prepared Executive weekly metric reports and dashboards. Engaged closely with executive level management to provide a snapshot of program health, risk and issue assessments.

Contributed to the creation of processes within the PMO that were supportive of delivery and relationship management organizations by promoting efficient interdepartmental practices. Promoted the Governance standards across the team through various tools and techniques.

Assisted with the development of effective plans for controlling the project scope, schedule and cost baseline, and monitored the project execution to ensure that the team was delivering to plan.

Directed a global team of 8 managers and an internal team of 15 app owners and Engineers to support the domain controller upgrade initiative throughout IHG for large scale global Microsoft Active Directory Program/Exchange Decommissioning effort.

Fiserv - September, 2013 – August, 2014 Sr. Project Manager (Contract Position) - Managed highly complex, large-scale, full life-cycle projects utilizing the Project Delivery Life Cycle (PDLC) as defined by the Project Management Office (PMO). Project budgets managed were up to $10,000,000

Directed up to 12 simultaneous projects with project teams of 15 to 20 virtual and local resources.

Managed large Infrastructure Projects and ensured adherence to quality PM standards, governance, and methodologies as defined by the PMO

Controlled and tracked project performance, time allocations, cost, and quality by constantly evaluating project progress.

Provided leadership, direction and integrated activities with other departments to ensure successful implementation and support.

Monitored and reported on the status of project efforts via metrics, monthly resource forecasting, monthly executive reporting, issue management and risk prevention/mitigation)

Ensured that all projects remained focused on key objectives and goals and complied with established methodologies. Developed and managed project expectations ensuring all applicable functional areas were engaged.

Contributed to the creation of processes that supported delivery and relationship management.

Assessed the impact of change to the portfolio eg. project slips, new project requests, etc.

Collaborated with stakeholders of key IT functions to best sequence projects given business priorities and operating constraints

McKesson Provider Technologies, Alpharetta, GA August, 2008 – July, 2013

Sr. Project Manager Managed Services (Director Level) - Managed highly complex, large-scale, full life-cycle projects in a highly collaborative team environment. Ensured that all projects met design specifications, quality standards,, and were within time and budget constraints. Managed internal, vendor, and client resources.

Managed large, complex, Infrastructure Projects through the entire project management lifecycle (initiating through closing) based on PMI methodology

Managed project risks, scope, time, cost, quality, communications, human resources, and change management processes

Reviewed Contracts that included validating that Professional and Technology Services were in-line with Scope of Work for respective projects.

Managed Project Implementations of McKesson solutions at large hospitals throughout the U.S.

Established and maintained relationships with key stakeholders, including executives, external hospital management, and project teams to confirm priorities, requirements and timelines and ensure successful implementations.

Interfaced with all areas affected by the project (both internal and external) and oversee and coordinate resources and services across multiple disciplines and areas

Managed the integration of vendor tasks (HP, IBM, Dell, Citrix), and track and review vendor deliverables.

Planned and direct schedules as well as manage project forecasts for McKesson Technology Services and ensure alignment with project activities and deliverables.

Assessed project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals.

Managed Client Relationship specific to respective project, and proactively consult clients on best practices and necessary system and process changes to achieve client goals.

Developed and delivered workflow improvements and trainings as needed in cooperation with other team members.

Consistently took a leadership role to drive continuous improvement of PM methods and tools

Created and continuously updated departmental procedures to improve Project Management related processes.

Axway Inc., Atlanta, GA July, 2007 – April, 2008

Consultant / Project Manager (Professional Services) – Planned and Managed multi-million dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gain. Directly responsible for Project Management (solution alignment through evolution) of the installation, product configuration, product integration, and custom builds of Axway Digital Transformation software implementations at customer sites (U.S. and International). Banking, HealthCare and Supply Chain / Logistics

Kaiser Permanente, Atlanta, GA June, 2005 – July, 2007

Program Manager/Development Delivery Consultant (Senior) - Managed a collection of IT programs and projects related to regional health plans, Sarbanes Oxley (SOX) compliance / remediation, pharmacy, revenue cycle, Epic Ambulatory, and national solutions (KP Health Connect) while utilizing Kaiser’s Comprehensive Delivery Process (CDP). Key Project: Implementation of Robots in Pharmacies that dispensed medication (NOT controlled substances). Implementation of Robots in Pharmacies, which better served patient’s needs by helping to ensure the accuracy and timeliness of patient prescription fills. Size: 26 Pharmacies, 75-100 team members, 3.5million budget (site renovations, interfaces, network, electrical connections)

Cingular Wireless, Alpharetta, GA Feb. 2002 – Mar. 2005

Senior IT Project Manager – Responsibilities included facilitating and managing the delivery of technical solutions associated with Cingular’s IT operational infrastructure. Acted as the single-point-of contact into operations for the ‘Business’ and ‘IT Development’ to serve as the communication facilitator between the different units.

EDUCATION & CREDENTIALS

Scrum Alliance – Certified Scrum Master (CSM)

Project Management Professional (PMP)

Bachelor Business Administration (BBA): Georgia State University

ORGANIZATIONS:

Technology Association of Georgia (Member Board of Directors, Diversity)

Women In Technology (WIT)

Project Management Institute (PMI)

Alpha Kappa Alpha Sorority, Inc.

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