Customer Service Sales
Resume:
Brenda Martinez
Las Vegas, Nevada
*******@*****.***
Summary
Organized Customer Service Specialist with 15 years of experience completing projects efficiently with great prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed record and general program leadership.
Education
Desert Oasis High School
High School Diploma
Graduated June 1997
Employment History
Identifix
Customer Service Specialist
May 2014 – September 2018
Developed working relationships with internal and external customers while assisting with account management duties.
Communicated effectively with groups of customers and employees to recommend solutions to common problems.
Entered customer data into Salesforce system and communicated service concerns with the Sales department.
Created and reviewed invoices to ensure accuracy while working with customers to answer questions and address payment issues.
Answered phone calls from customers and assisted with resolving their issues.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
UPS
Technical Support Specialist
City, State
November 2007 – August 2013
Taking incoming calls from external customers regarding technical issues.
Asking probing questions to determine the root cause, record support calls in specific system, meet required service level/resolution/escalation.
Properly transfer all unresolved problems to appropriate internal group, locate and follow approved troubleshooting procedure to solve technical issues.
Assisted customers through email and chat and resolved issues in a timely manner.
Took inbound and made outbound calls to resolve customer account and technical issues.
Professional Skills
Excellent written and oral communication
Multitasking
Fluent in Spanish
Quick learner
Positive and friendly
MS Windows proficient
Salesforce
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