Manager Customer Service
Resume:
PERSONAL INFORMATION S.M Saifullah
****, *********, ****** ****. **** Idris Mia Vhaban. Ground floor, 4100 Chittagong
(Bangladesh)
**.***********@*****.***
Skype sm.saifullahctg
Sex Male Date of birth 7 Mar 1981 Nationality Bangladeshi WORK EXPERIENCE
01Jul 2017–Present Administration department manager Tire Dealers and autozbd.com, Chittagong (Bangladesh)
Supervise administrative staff and divide responsibilities to ensure performance.
Support budgeting and bookkeeping procedures.
Create and update records and databases with personnel, financial and other data.
Track stocks of office supplies and place orders when necessary.
Manages outgoing post and records data on special deliveries
Organise and store paperwork, documents and computer-based information..
Liaise with staff in other departments and with external contacts. 1 Aug 2014–30 June 2017 Executive
Nippon Maritime BD Ltd, Chittagong (Bangladesh)
Manage staff, preparing work schedules and assigning specific duties.
Address customer inquiries promptly and professionally and ensure customer satisfaction.
Schedule regular team meetings to discuss about business updates, issues and recommendations.
Provide direction and guidance to employees in their assigned job duties.
develop close relationship with retailers, developing trade marketing / brand promotion plans 1 Feb 2011–30 Jun 2014 Executive
MA Trading, Chittagong (Bangladesh)
Communicated with customer, Determined needs, identify and resolve any queries or issues.
Resolve customer complaints regarding sales and service. ·
Provide highest levels of customer service in variety of positions, including sales and retail. ·
Manage customer Account information. Process orders, prepare presentations. ·
Determine price schedules and discount rates. ·
Represent company at trade association meetings to promote products. 1 Feb 2007–29 Dec 2010 Sales and marketing department manager QMA Automobile, Chittagong (Bangladesh)
Maintaining the office profile through advertising, ·
Supporting additional services by passing a targeted number of financial services and convincing leads – branch and personal ·
Marketing. Keeping records of all activity. ·
Contact With local Customer. Producing weekly reporting statistics EDUCATION AND TRAINING
2008–2010 Masters of Business Studies (M.B.S) Management (Final) National University (Bangladesh)
Strategic Management
Management Thought
Industrial Psychology
Insurance & Risk Management
2006–2008 Masters Of Business Studies (MBS), Management, ( Preliminary) National University (Bangladesh)
Human Resources and Operations Management
Business Statistics
Management Accounting
Entrepreneurship Development with special Reference to small Business 2001–2005 Bachelor of Commerce
National University (Bangladesh)
www.nu.edu.bd
Bengali (compulsory)
English (compulsory)
Economics (1
St
Paper, 2
nd
Paper, 3
rd
paper, 4
Th
Paper)
Accounting (1
st
Paper, 2
nd
Paper, 3
rd
paper, 4Th Paper)
Management (1
st
Paper, 2
nd
Paper, 3
rd
paper, 4Th Paper)
1999–2001 Higher Secondary School Certificate (HSC) Govt City College and University, Chittagong (Bangladesh) www.gccc.gov.bd
Bengali ( Compulsory)
English ( Compulsory)
Principle of Business
Accounting
Economics & Commercial Geography
1997–1999 Secondary School Certificate (SSC)
Agrabad Govt colony High School, Chittagong (Bangladesh)
Bengali ( Compulsory)
English ( Compulsory)
General Science
Math
Islamic Studies
Agriculture Science
Book Keeping
PERSONAL SKILLS
Mother tongue(s) Bengali
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production English C2 C1 C1 B2 C1
Danish A1 A1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Communication skills Good communication skills gain through experience as Sales Manager, Excellent Contact skills with customer gained through my marketing Experience. Maintaining a Professional Relationship, Organisational / managerial skills Leadership, Good Organisational skill, Promoting Events, Coordination, Monitoring, Decision Making, Negotiation,
Digital competence SELF-ASSESSMENT
Information
processing
Communication
Content
creation
Safety
Problem
solving
Independent user Basic user Basic user Basic user Basic user
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