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Manager Customer Service

Location:
Chittagong, Chittagong, Bangladesh
Posted:
January 31, 2019

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Resume:

PERSONAL INFORMATION S.M Saifullah

****, *********, ****** ****. **** Idris Mia Vhaban. Ground floor, 4100 Chittagong

(Bangladesh)

+880********** +880**********

ac8ckh@r.postjobfree.com

Skype sm.saifullahctg

Sex Male Date of birth 7 Mar 1981 Nationality Bangladeshi WORK EXPERIENCE

01Jul 2017–Present Administration department manager Tire Dealers and autozbd.com, Chittagong (Bangladesh)

Supervise administrative staff and divide responsibilities to ensure performance.

Support budgeting and bookkeeping procedures.

Create and update records and databases with personnel, financial and other data.

Track stocks of office supplies and place orders when necessary.

Manages outgoing post and records data on special deliveries

Organise and store paperwork, documents and computer-based information..

Liaise with staff in other departments and with external contacts. 1 Aug 2014–30 June 2017 Executive

Nippon Maritime BD Ltd, Chittagong (Bangladesh)

Manage staff, preparing work schedules and assigning specific duties.

Address customer inquiries promptly and professionally and ensure customer satisfaction.

Schedule regular team meetings to discuss about business updates, issues and recommendations.

Provide direction and guidance to employees in their assigned job duties.

develop close relationship with retailers, developing trade marketing / brand promotion plans 1 Feb 2011–30 Jun 2014 Executive

MA Trading, Chittagong (Bangladesh)

Communicated with customer, Determined needs, identify and resolve any queries or issues.

Resolve customer complaints regarding sales and service. ·

Provide highest levels of customer service in variety of positions, including sales and retail. ·

Manage customer Account information. Process orders, prepare presentations. ·

Determine price schedules and discount rates. ·

Represent company at trade association meetings to promote products. 1 Feb 2007–29 Dec 2010 Sales and marketing department manager QMA Automobile, Chittagong (Bangladesh)

Maintaining the office profile through advertising, ·

Supporting additional services by passing a targeted number of financial services and convincing leads – branch and personal ·

Marketing. Keeping records of all activity. ·

Contact With local Customer. Producing weekly reporting statistics EDUCATION AND TRAINING

2008–2010 Masters of Business Studies (M.B.S) Management (Final) National University (Bangladesh)

Strategic Management

Management Thought

Industrial Psychology

Insurance & Risk Management

2006–2008 Masters Of Business Studies (MBS), Management, ( Preliminary) National University (Bangladesh)

Human Resources and Operations Management

Business Statistics

Management Accounting

Entrepreneurship Development with special Reference to small Business 2001–2005 Bachelor of Commerce

National University (Bangladesh)

www.nu.edu.bd

Bengali (compulsory)

English (compulsory)

Economics (1

St

Paper, 2

nd

Paper, 3

rd

paper, 4

Th

Paper)

Accounting (1

st

Paper, 2

nd

Paper, 3

rd

paper, 4Th Paper)

Management (1

st

Paper, 2

nd

Paper, 3

rd

paper, 4Th Paper)

1999–2001 Higher Secondary School Certificate (HSC) Govt City College and University, Chittagong (Bangladesh) www.gccc.gov.bd

Bengali ( Compulsory)

English ( Compulsory)

Principle of Business

Accounting

Economics & Commercial Geography

1997–1999 Secondary School Certificate (SSC)

Agrabad Govt colony High School, Chittagong (Bangladesh)

Bengali ( Compulsory)

English ( Compulsory)

General Science

Math

Islamic Studies

Agriculture Science

Book Keeping

PERSONAL SKILLS

Mother tongue(s) Bengali

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production English C2 C1 C1 B2 C1

Danish A1 A1

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Communication skills Good communication skills gain through experience as Sales Manager, Excellent Contact skills with customer gained through my marketing Experience. Maintaining a Professional Relationship, Organisational / managerial skills Leadership, Good Organisational skill, Promoting Events, Coordination, Monitoring, Decision Making, Negotiation,

Digital competence SELF-ASSESSMENT

Information

processing

Communication

Content

creation

Safety

Problem

solving

Independent user Basic user Basic user Basic user Basic user



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