Customer service

HIGHLIGHTS

Expert at multi-tasking and prioritization in a fast-paced, client-focused environment

Fast learner, with a willingness to take on new challenges and a proactive approach to duties

A team player, acknowledged as “Total Quality Customer Service Professional”

EXPERIENCE

YONKERS HONDA SERVICE Yonkers, NY

Business Development Center Representative November 2017 – January 2019

-Partnered with Marketing Department to maximize leads

-Discovered opportunities from various leads, and scheduled prospect appointments

-Answered all incoming calls according to a proven, pre-set written script, and schedule service appointments

-Scheduled follow-up contact if no appointment is made

-Confirmed scheduled appointments and re-scheduled missed appointments

-Purified and updated customer database

-Contacted current customer base on marketing incentives

-Contacted internet clients via e-mail, phone and/or chat

SUBARU OF LAS VEGAS Las Vegas, NV

Business Development Center Representative December 2015 – September 2017

-Answered all incoming calls according to a proven, pre-set written script, and schedule service appointments

-Scheduled follow-up contact if no appointment is made

-Confirmed scheduled appointments and re-scheduled missed appointments

-Purified and updated customer database

-Contacted current customer base on marketing incentives

ZARA USA Las Vegas, NV

Cashier September 2015 – December 2015

-Processed sales, exchanges and refunds efficiently, accurately and quickly in all payment methods

-Ensured that customers are acknowledged and received a quality service either face to face or over the telephone

-Ensured all departments had sufficient coverage by planning and managing the cashiers daily schedule's in liaison with the management team

-Ensured security measures were taken and cashiers were updated regularly

-Complied with the company’s policies and procedures

HONDA OF MANHATTAN New York, NY

Internal Service Advisor October 2013 – August 2015

-Managed front desk operations by greeting visitors, answering visitor inquiries, directing visitors to appropriate contacts and providing excellent customer service to all visitors and staff

-Prepped new and used cards for delivery

-Created purchase orders for vendor bills

Business Development Center Representative

-Generate quotes and appointments by means of lead activity management

-Worked with the marketing section in order to discover opportunities from various leads, and possibly set appointments from those leads

-Tracked and maintained customer contact and their records and scheduled appointments

-Participated in sales meetings, local trade shows, and vendor training in order to maintain up to date knowledge of current technology

EDUCATION

BRONX COMMUNITY COLLEGE Bronx, NY

Business Administration December 2013

SKILLS

Microsoft Office to include Word, Excel, PowerPoint, MS Outlook; and Internet Savvy

Fluency in Spanish

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