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Customer Service Sales

Fort Worth, TX
January 31, 2019

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Fort Worth, TX ***** 214-***-****


Highly motivated professional with extensive experience in the finance industry in the areas of mortgage, retail banking and sales management. Skilled in working effectively with diverse groups, ability to interface and collaborate with senior leadership within an organization to achieve the company’s initiatives. Skilled at educating customers on financing products and recommending best options that meet their short-term and long-term needs. Well-versed in Alt A, A paper, government, non-prime and hard money products. AREAS OF EXPERTISE

Sales and Marketing

Project Management

Proficient in MS Office


Loan Workout and Debt



Detail Oriented and

Deadline Sensitive

Strong Organizational


Consumer & Real Estate Lending

Indirect/Direct Underwriting

Title Review

Appraisal Review


2014 -2018

Xome Realty, Lewisville, TX

Auction Portfolio Manager

Manage a portfolio of asset for clients through auction efficiently with excellence in customer service.

On boarding assets and completing marketing tasking through proprietary system.

Manage submission of offers to clients.

Complete contracts for approved offers and facilitate execution for buyers and seller.

Oversight of assets through close of escrow.

Ensured that all underwriting conditions are signed off as approved.

Achieve success by reaching monthly, quarter and yearly goals support company performance and growth.

Timely follow up with clients, buyers and agents.

Analyze and apply appropriate strategies to assist in the sale of assets through auction. JPMorgan Chase, Lewisville, TX 2011- 2014

Senior REO Closer

Monitored title and confirm REO closings.

Communicate with closing offices regarding documents, closing.

Review estimated and final HUDS for accuracy.

Managed a portfolio of 100 – 150 loans a month ensuring 85% of them closing by month end.

Review closing documents to include FHA and VA loans on a daily basis.

Monitor schedules closing reports of various marketing specialists to affect timely closing.

Ensuring that documents that fail the quality control review are returned for correction.

Notarizing and executing HUD’s, Deeds, Ancillary documents and (or) any legal documents needed for closing.

Receive, review and facilitate the execution of the Seller's closing documents.

Approve all Closer Documents that have not been reviewed by Morgan Lewis.

Morgan Lewis Certified to sign as Vice President and Assistant Secretary.

Executing Quit Claim Deeds to ensure no break in title. Bank of America (acquired Countrywide), Plano, TX 2008 - 2011 Senior Loan Servicer

Mitigated loss and legal risk to Countrywide and its investors by accurately managing the foreclosure process.

Provided re-instatement quotes, releasing pay-off statements and reviewing conformation letters.

Prepared claims packages.

Handled an unlimited portfolio-size of 1200 government loans.

Communicated with attorneys and third parties in the answering of questions related to foreclosure files.

Managed, coached, guided, and motivated staff of 8 to achieved Department goals.

Created training manuals that improved performance.

Reviewed loans, curtailments, and legal documents to guarantee accuracy.

Audited, reviewed Conveyance Files, Claims Files and Short-Sale Files for quality assurance. ANGELA S. GUICE


Caltex Funding, Dallas, TX 2005 -


Residential and Commercial Loan Officer/Loan Processor Underwrote and approved high ticket boat and RV loans throughout United States.

Evaluated personal and business credit bureau, financial documents, asset valuations and made exceptions up to my lending limit of $450,000.

Bundled portfolio to be securitized or wholesaled to 3rd party investors.

Partnered with national sales force to strengthen relationship between dealership and lending center.

Achieved highest application of 7 days, with an average completion time of 2-3 days.

Ordered titles, mortgage history any pay-offs, flood certification and insurance declaration.

Scheduled closings with the borrower, making sure the borrower understands all final terms of the loan and moving loan to closing.

North Star Foodservice, Mesquite, TX.

Transportation Coordinator 2003 -


Managed payroll, transportation accounts payable and billing, problem-solving collection and assisted VP and President of Operations.

Monitored drivers OS&D reports, delivery performance reports, strategic planning, coaching and counseling drivers.

Ensured CDL physical and all DOT & OSHA regulations were in compliance.

Handled strategic planning, customer care, monthly accounting close.

Oversaw routing, dispatching and served as safety coordinator. EDUCATION

Hinds Community College, Computer Science, Raymond MS Real Estate Certificate

Loan Officer Certificate

Leonard -Hawes Real Estate School, Carrollton TX

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