Customer Service Sales

NIOKA TILUS

718-***-**** E: **********@*****.***

Brooklyn, New York

PROFESSIONAL SUMMARY

Business Administration Graduate, who is interested in creating efficiency at all levels. Experienced in creating comprehensive reports independently and apart of a team. Analytical thinker skilled in budgeting, reaching sales goals, providing customer service and problem solving. Recognized by supervisors for following instructions and being attentive to detail. Proficient in Word, Excel and PowerPoint. Fluent in Creole Motivated individual offering valuable contributions in all facets of administrative activities derived from diverse, 3-year background. Recognized for exemplary time management, organization, prioritization and work ethic.

EDUCATION

A.A.S JANUARY 2017

Medgar Evers College, CUNY

Dean's List Spring 2016

B.B.A Marketing MAY 2018

Brooklyn College

SKILLS

Technical support

Customer service

Cash handling

Data entry

Logging call information

Report writing

Organization skills

Staff management

Administrative tasks

Strong interpersonal skills

Motivated team player

POS systems knowledge

Strong communication skills

WORK HISTORY

WORKSITE MONITOR 06/2017 to 09/2018

Brooklyn Neighborhood Improvement Association Brooklyn, New York

Responded to a high volume of inbound calls from managers and employees requesting assistance.

Maintained physical and electronic filing systems for records, correspondence, and other material.

Performed general clerical duties such as, but not limited to: photocopying, typing, faxing, mailing and filing.

Supervised 50-60 SYEP employees, between ages 15 and 22, to ensure safety and enforce regulations.

Assisted with recruitment and interview process for SYEP employees between ages 14 and 24 Reviewed and evaluated 50- 60 weekly time sheets and employee evaluations to ensure correct pay and monitor participant progress.

Completed between 250 and 350 I-9 forms for new hires weekly.

MULTI- CHANNEL SALES ASSOCIATE 06/2015 to 05/2017

Best Buy Brooklyn, New York

Answered 100- 200 incoming customer phone calls while maintaining appropriate call center etiquette.

Troubleshooted customer problems, identified the root cause of a problem and used tool and resources appropriately to determine resolutions.

Flexed as coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service.

Used innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals.

SALES ASSOCIATE 09/2014 to 07/2015

FAO Schwarz New York, New York

Engaged customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.

Provided exceptional customer service.

Analyzed and solves complex problems and provide guidance and instruction to.

Contact this candidate