**** ******* **, *******, ** 30350 • 706-***-**** • email@example.com Qualified Customer Service Represenative with 8 years of experience in fast-paced customer service and call center environments. Personable and professional under pressure. CallSelect communication systems
Types 70 WPM
Exceptional communication skills
Call center transactions
Customer Care Representative, 04/2016 to Current
Enterprise Holdings Inc. – St Louis, MO
Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings. Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service. Customer Care Representative, 02/2013 to 11/2015
Electrolux Home Care Products Ltd. – Augusta, GA
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Asked open-ended questions to assess customer needs. Explained findings to customers and outlined repair or service options. Repaired and performed troubleshooting for Refrigertors, ovens, ranges, microwave, washer and dryers.
Gained knowledge of standard equipment, including manufacturer repair guidelines. Delivered key metrics including sales, credit and warranties to drive the success of the business. Financial Services Representative, 10/2010 to 05/2012 Education
Convergent – Augusta, GA
Documented all customer inquiries and comments thoroughly and quickly. Collected and arranged information and entered details into computer database. Managed call flow and responded to technical support needs of customers. Teller, 10/2008 to 05/2009
Branch Banking And Trust Company – Roanoke Rapids, NC Organized, stocked and maintained the teller window area. Maintained a teller drawer to perform bank transactions. Maintained friendly and professional customer interactions. Handled various accounting transactions.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Benedict College - Columbia, SC
Majored in Music Education
Coursework in Education, Music and 120 + credit hours completed. High School Diploma: 2000
T.W.Jose High School - Augusta, GA