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Administrative Assistant Customer Service

Las Vegas, NV
January 30, 2019

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Kristy L. Rickman

*** *. *******

Las Vegas, NV 89107

702-***-**** (Cell)

702-***-**** (Home)

OBJECTIVE: To obtain a position that will utilize my skills and allow me to increase my

Knowledge and work toward continued advancement.

SKILLS: * Customer Service *Organizational Skills

* Patient Check-in/Check-Out * Filing

* Operation of Office Equipment * Excel

* Medical Records Requests * Word 97 (Occusource)

* CPR Certified * Knowledge of Medical Terminology

* Certified Health Unit Coordinator * Computer Experience

* ICD9 Billing and Coding Specialist * MOUS Cert. Word 2000 Proficient

* Certified Medical Administrative Assistant * MOUS Cert. PowerPoint 2000 Expert

* Multi-Line Phone Operations * Problem Solving

* Touchworks Scan * IDX

* Gemms * Allscripts

EDUCATION: University of Phoenix September 2015 - Present

Bachelor of Sciences with an Associates in Healthcare Management

Associates of Arts

Sierra Nevada Job Corp August 2009-June 2010

GED/High School Diploma

MOS Program

Certified Medical Administrative Assistant

Certified Health Unit Coordinator

Certified Billing and Coding Specialist

Clark High School August 1999-June 2003

High School


EXPERIENCE: Healthcare Partner Cardiology – Green Valley Jan 2015 – Present

Patient Service Rep

Check In/Out Copay and Testing Collection, Scheduling testing and appointments for new and established patients, Referral entry and scheduling Answering phones/faxing information to doctor’s office. Obtaining hospital records for patient charts. Chart prep and front office support.

Concentra Medical Center – Polaris Aug 2010 – Jan 2015

Front office representative:

Including admission / checking out of patients. Weekend and swing shift acting lead. Complete charges, corrections, adjustments as needed. Medical record requests, processing request between employers, patient and insurance company, answer telephones, fax information to other agencies, filing, pull patient charts for the following day, assist data entry, front office support.



CONT: Sierra Nevada Job Corp - Reno NV Jan 2010 - June 2010

Onsite/Clinical Training

Biometric Screenings. Checking patients in/out. Scheduling patients for further evaluation with PCP for results.

7-11 Washington/Lamb - Las Vegas, NV Sept 2008 - June 2009

Sales Clerk

Working graveyard shift, stocking, cleaning, inventory, customer services, and cashiering,

Unicorn Press - Las Vegas, NV July 1996 - Dec 2007

Customer Service

Answer multi-line phone, scheduling deliveries, ordering supplies. Faxing proof for customer reviews. Invoice billing and collections. Problem solving.


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