Customer Service Sales
Resume:
Kwanza Bush
Customer Service/Administrative Professional
Humble, TX
*************@*****.***
Polished Customer Service/Administrative Professional offering versatile office management and strategic relationship and partnership building skills. Proficient in Microsoft Office programs. Strong planner and problem solver who steadily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Research Assistant/Administrative Assistant
Decision Information Resource - Houston, TX
January 2014 to June 2017
• Supported executive management team
• Coordinated travel both domestic and international, including assisting with necessary Visas, car services, hotels, restaurant reservations, etc.
• Planned and coordinated on-site/off-site meetings, seminars, lunches, dinners and events including booking hotel rooms, managing catering, ensuring necessary signage or nametags were prepared and communicated logistics to those impacted
• Created presentations, spreadsheets and reports as needed by executive management team
• Maintained calendar and contacts database in Outlook
• Reviewed and processed expense reports for executive team in DelTek
• Reviewed and processed bi-weekly timesheets in ADP Workstation
• Entered and submitted payroll using SAP
• Ensured all personally identifiable information is protected
• Received incoming calls and directed appropriately
• Greeted internal and external company guests and escorted them to the appropriate meeting area or office
• Prepared, mailed and received correspondence
• Documented and issued meeting notes as requested
• Verified and processed departmental invoices in a timely manner
• Demonstrated excellent customer service and interpersonal skills
• Performed other duties as requested
Bridal Consultant/Customer Service Specialist
Ventura's Bridal - Houston, TX
October 2011 to November 2013
• Created and maintained relationships with clients by working hand in hand with brides and their parties
• Maintained a consistent sales closure rate
• Deliverd the best gowns, fits and styles for each bride based on their unique style
• Exhibited a warm and professional attitude while providing exceptional customer service in a high volume, fast paced setting
• Computed sales prices and total purchases
• Received and processed cash and credit payments
• Maintained current knowledge of sales and promotions, products, payment and exchange policies and security practices
• Represented Ventura's Bridal at bridal shows
Sales Counselor
Gehan Homes - Houston, TX
January 2010 to September 2011
• Met and built rapport with prospective buyers, determined home needs and interests, made full presentation of model/inventory homes and lots based on the prospect's needs
• Converted community traffic to sales at the projected ratio
• Followed up with all potential buyers to convert to sales; prospected and developed referral contacts
• Managed buyer through the design, loan, start, construction and closing process to ensure timely completion of buyer activities; coordinated appointments and followed up as needed
• Maintained constant line of communication with buyers and assisted through entire process from prospect through closing and warranty; kept customer informed of status of home at each stage of the process
• Trouble shot and offered suggestions for solving any problems which may have led to a delayed closing; handled problems in a timely manner
• Maintained a high level of integrity and customer satisfaction; met company goals for Closing Survey results
• Developed thorough knowledge of home features, options pricing design center selections and effectively communicated those to prospects and buyers
• Remained knowledgeable on current market conditions; updated CMA as required by management
• Hosted and attended realtor events; coordinated events such as model home grand openings and referral events
Education
B.S in Communication Studies
University of Houston - Houston, TX
2013 to Present
Skills
Microsoft Office (10+ years), Office Equipment (10+ years), Deltek (3 years), ADP (2 years), Powerpoint (3 years), CRM (8 years), Customer Service Skills (10+ years), Administrative Support (3 years), Sales (8 years)
Certifications/Licenses
Customer Service Skills assessment - Highly Proficient October 2018
Indeed AssessmentsTM evaluation completed with Highly Proficient rating. View my results:
https://share.indeedassessments.com/share_assignment/l6xirwgsdlbpy1pt Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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