Pier Geter-Boatswain

*** * ****** ******, *** B WILMINGTON, DE 19801

302-***-**** (Cellphone)

302-***-**** (Home)

ac8c69@r.postjobfree.com

SUMMARY

Highly organized and friendly professional with establish excellent customer rapport and interpersonal relationships. Experience working in diverse business settings including mortgage loan, real estate and logistics companies. Frequently designated to leadership roles for exceptional communication and administrative skills.

PROFESSIONAL EXPERIENCE:

Delaware Claims Processing Facility Wilmington, DE

Claims Analyst (Volkswagen Project) 10/2016-Present

Review submitted claim forms and documentation for accuracy and completion and obtain missing information as necessary

Experience working in an environment with multiple/changing priorities.

Excellent problem solving and organizational skills.

A high level of initiative, the ability to be self-directed and very motivated.

An analytical mind and excellent written communication skills.

Create and maintain documentation of administrative procedures for the team and department.

Perform special projects, assist with large mailings, and any other duties as assigned.

Assist the service center and client teams with resolving participant issues, concerns and inquiries.

Review claims set-aside for further action and ensure they are released in a timely manner.

Document issues that affect claims processing quality and advise team leader of claims processing concerns and/or problems.

HomeTelos FIRST Mortgage Company- Wilmington, DE Post Closing Specialist 06/2015 – 10/2016

Facilitate all aspects of the post-closing process for the FHA/VA/USDA insuring of the loans, using the agencies websites and the preparation and submission of files for audit.

Review closed loan packages to ensure that documents are correctly signed and properly executed by mortgage loan originators, processors, and underwriters.

Review appraisals and inspection reports to ensure completeness and accuracy.

Responsible for contacting customers to confirm receipt of package and obtaining any corrections/additions needed to complete the package

Perform document review, identify missing documents, and report on the condition of documents-ensure deficiencies are accurately resolved and documentation is received within established deadlines.

Prioritize loans to ensure delivery dates to investors are met.

Assist in all other areas of the post-closing department.

Input loan and document information into Home tracker and Yardi systems.

Select Staffing- New Castle, DE Office Administrator 05/2013-05/2015

Responsible for interviewing candidates, qualifying and placing candidates in temporary or direct hire positions, document activities, and perform cold sales calls to acquire job requisitions.

Responsible for employee/labor relations duties such as assisting with payroll, accounts receivable, performed employee verifications, and benefits/compensation counseling.

Performed new hire staff training & development.

eShowings Appointment Center- Newark, DE Real Estate Appointment Scheduler 02/201*-**-****

Responsible for inbound/outbound call customer service and scheduled home showing appointments for homeowners and real estate agents.

Provided showing agents virtual, instant confirmation to show properties (based on owner or agent specification instructions).

Produced comprehensive reports on listed properties and provided showing feedback results for reporting purposes

Addressed questions and complaints concerning account information.

L and R Transportation- Delaware City, DE

Office Manager/Dispatcher 08/2009-09/2013

Scheduled and dispatched workers to appropriate locations.

Coordinated activities with other supervisory personnel.

Maintained records pertaining to inventory, personnel, orders, and supplies.

Provided employees with guidance in handling difficult problems and disputes.

Answered telephones, used two-way radios, and scheduled appointments.

Utilized Microsoft Word and Excel for reporting purposes.

Responsible for employee payroll and accounts receivable.

Joseph Smith and Sons- Wilmington, DE

Clerk/Scale Operator 09/2007-05/2009

Received scale tickets and weighed tractor trailers loaded with various materials.

Received payments from customers.

Posted payments to customer’s accounts.

Contacted companies with delinquent accounts to make payment arrangements.

Utilized Microsoft Word and Excel for scales and weights reports.

Rohm and Haas- Newark, DE

Lathe Operator/Inspector 10/2005-09/2007

Operated, loaded and edited programs on 8 different CNC lathe machines verified product specifications using equipment such as micrometer, profilometer, video scope, and dial calipers.

Utilized Excel, SAP and Microsoft Office programs to report first piece inspections.

Handled Troubleshooting issues and parallel checks on all tools.

Amtrak- Wilmington, DE

Crew Management/Lead Dispatcher 07/199*-**-****

Created bulletin, awards and maintained positions according to union contracts.

Maintained daily communication with labor relations, filled personnel including managers in office and field, host railroads, union personnel and Federal Railroad Administration.

Monitored trains across various railroads, worked closely with operations-staffed trains, anticipated outages, monitored and maintained service for train schedules.

Maintained employee’s profiles and monitored departmental budgets by following contracts for claim payout.

EDUCATION

HS Diploma- Howard Career Center

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