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Manager Customer Service

Nanuet, New York, United States
January 29, 2019

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*** ******** *******

Nanuet, NY 10954 Tel. 949-***-****

Qualification Summary

Highly experienced, goal oriented, and analytical Banker with proven ability to achieve and exceed all revenue and business development goals in high pressure environments.

Skilled at team building with expertise in operations, particularly in compliance, risk assessment, policies and procedures while developing strategic solutions that strengthen controls on escalations..

Comprehensive knowledge of and experience in credit administration, loan documentation, personnel development and training.

Proven leadership, coupled with the ability to direct teams in servicing customer relationships and providing investment services.

. Relationship development expertise that complements the ability to aggressively market and build solid client base while maintaining revenue growth.

Business Experience


KEB – Hana Bank

BSA Transaction Monitoring Analyst (April 2018– July 2018)

Review suspicious activity based on an AML System generated transactional alerts that can be closed or elevate in the case management system. Review past alerts and cases and request additional information from various business personnel throughout the organization if further reporting is warranted. Escalate and draft Suspicious Activity Reports ("SARs") as warranted.

United Bank Limited

Compliance Analyst (January 2018 – April 2018)

Perform transactions and conduct investigations based upon internally developed alerts, red-flags, and employee referrals. Review OFAC related alerts; analyse, investigate and process the transactions as per BSA/AML & OFAC compliance policies and procedures. Draft SAR reports for review and approval by the Country Compliance Officer/BSA Officer for filing. Gather and report pertinent information (transaction monitoring status, SAR filings, and investigation follow-ups) for further reporting to Head Office. Maintain internal BSA logs (transaction monitoring log, investigation log, etc). Additional duties as assigned by the Country Compliance Manager/BSA Officer and/or the Compliance Manager.

Bank of China, New York

Compliance Analyst (2014 – 2015)

Conduct review of sanctioned transactions and investigate alerts of foreign correspondent bank wire transactions in compliance with OFAC, FINCEN rules and Regulation 314 (a) using the Bank’s Prime Compliance Suite, Bridger Insight (Lexis Nexis) and Dow Jones Watchlist Database and other resources to determine legitimacy of alerted activities. Analysis covers monthly, quarterly, semi-annual reports on exceptioned alerts escalated for further investigation and possible SAR filing. Perform Enhanced Due Diligence analysis and prepare reports on Correspondent Bank’s Know Your Customer’s Customer, Exception or flagged alerts, maintain OFAC logs on possible fraud wires and review nesting accounts for patterns or trends indicating illegal activities and negative media news.

Western Union

Compliance/Sanctions Specialist (2013 – 2014)

Conduct review of sanctioned activities for possible violations of relevant rules and regulations from Global Entities by providing excellent customer service in a specialized area of regulatory responsibility. Approve/Resolve situations that can affect the integrity of the company. Presents findings to management and other constituents in an organized, concise and timely fashion. Utilizes computer resources and software applications for data analysis pursuant to investigation/review procedures.

20th Century Fox Federal Credit Union

Collections Manager - (2008 to 2010)

Reduced total delinquent accounts by more than 50% by improving collection procedures. Created better and more efficient monitoring system of past due files. Revised loan documentation, established weekly and monthly reports identifying problem delinquent accounts early. Re-structured mortgage and personal loans including credit card accounts. Re-negotiated repayments, processed claims and resolved client issues which substantially improved company’s loan portfolio.

Philippine National Bank Group of Companies

Vice President - Credit Review – Credit Administration –Lending (1998 to 2008)

Revised and streamlined the branch’s loan monitoring, legal documentation, and review procedures resulting in recovering possible bank losses amounting to over US$500,000 due to faulty documentation and improper reporting of home loans and personal accounts.

Compliance - Risk Overseer

Developed stricter review procedures, arranged periodic training and ensured that timely reporting are in place and properly documented in coordination with other units. Arranged permits and licenses in coordination with Operations for various branches as required by the Federal authorities. Surpassed management expectations by creating better compliance guidelines. Successfully passed all Federal reviews.


Successfully launched the Bank’s investment in a Cargo company with a 6-month return on investment. Additional revenue for the Bank over US$2 million within 5 years.


Training Anti Money Laundering / Bank Secrecy Act / Government Sanctions Seminars

Core Credit Training Program, Graduated 3rd in the class of 30.

CRC-Ateneo Graduate School, Account Management Fundamentals, (top the class)

Hong Kong Management Association (HKMA), Advanced Management Course for Senior Executives.

Bank’s Basic Core Credit Training Program, Philippines

Bank’s Advanced Credit Courses, Philippines / Hong Kong / London

Bank’s Advance Risk Asset Management, London

Education De La Salle University

Masters in Business Administration

Bachelor of Science in Commerce, major in Accounting

Bachelor of Arts in History-Political Science

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