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Desktop Support Engineer

Location:
Cleveland, OH
Posted:
January 29, 2019

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Resume:

GARY L. WARD

***** ******** ** - *****, ** *****

Home Phone 440-***-****

ac8bpx@r.postjobfree.com

Professional Experience

Field Nation – Freelance (When not Contact) 10/16 – Present

Buffalo Wild Wings – De-installed old racking hardware that includes server, switches and UPS and install new network hardware in a new location.

Sam’s Club\Wal-Mart -Installed PCs, Hard Drives, Scanners, Web Cams, Zebra Printers and tested network cables.

AT&T – Installed ATM Kiosk Machine.

Legacy Village – Install ATM Kiosk Machine.

Wal-Mart – Install new POS system and Printers.

TEKSystems Infrastructure Services – Cleveland, OH 03/18 - Present

Cleveland Clinic – Field Service - Cleveland, OH

Used Remedy to solve help desk ticket and work orders.

Perform over 68 refresh desktops and laptops.

Installed Windows 7 Enterprise operating system.

Installed Printer, Copies and Scanners.

Image Desktop and Laptop.

Backup User data.

Updated Active with new users and computers.

Upgraded hardware for Laptops and desktops.

Added n hardware assets into HEAT inventory system.

Used Atlerc to find laptop and desktop not in the HEAT inventory system.

iPhone Project (Help Desk)

Send iPhone users email on Citrix Secure Hub Update.

Send text messages to verify that the software has been updated.

Install iOS updates.

Delete all Citrix Secure Hub V.2

Install New Citrix Secure Hub V.3 for over 500 iPhones.

Trouble shot installation errors.

Update Excel database when update is completed

Generate weekly reports on status of the project for the Lead Technician

Stage printers and other equipment.

Stefanini Infrastructure Services – Cleveland, OH 06/17 to 03/18

Arconic - Power and Propulsion

Desktop Support

Used Server 2012 add/remove users for Active Directory.

Used Remedy to solve help desk tickets and complete work order tickets.

Performed Asset management for shop domain and company domain.

Staged new laptop/desktop for deployment.

Performed Windows 7 to Windows 10 migrations.

Performed State and US compliance tickets.

Used Remedy to order new laptop\desktop and performed weekly desktops/laptop inventory.

Ordered new software and update software inventoy

Installed new server.

Installed license server.

Installed and Configured CNC machine on the network.

Performed Brake/fix on laptop/Desktop.

Setup and maintained server backup tapes.

Performed WIFI upgrades.

Upgrade software using SCCM and other software.

Recovered data for bad hard drives.

GARY L. WARD

33020 Cromwell Dr - Solon, OH 44139

Home Phone 440-***-****

ac8bpx@r.postjobfree.com

Pomeroy Infrastructure Services - Brecksville OH 01/17 – 06/17

Fifth Third Bank – Desktop Support –Cleveland, OH

Used Remedy to solve help desk ticket and work orders.

Perform over 68 refresh desktops and laptops.

Used SCCM to installed software and updates.

Performed brake fix ticket that include replacing hard drive, memory and motherboards.

Performed weekly stock room inventory of over 200 Desktops and Printers.

Upgraded hardware for Laptops and desktops.

Installed new services at branch location.

The Select Group – Cincinnati, OH 02/16 – 12/16 American Greetings - Brooklyn, OH - – Assignment Completed

Enterprise Desktop Support

Used SCCM 2012 R2 to Image and install software.

Captured and restore user profiles on main server.

Upgraded hardware for Laptops and desktops.

Performed next day support.

Setup laptops and desktops.

Used VM Mirage to migrate users to new computers.

Pomeroy Infrastructure Services - Brecksville OH 10/14 – 12/15

Cleveland Clinic – Main - Cleveland, OH

Windows 7 Enterprise Migration Engineer – Assignment Completed

Performed site computer inventory by site.

Captured and restore user profiles on main server.

Installed Windows 7 Enterprise operating system from network using Gost32.

Upgraded hardware for Laptops and desktops.

Setup test laptops and desktops to test software compatibly Issues with Windows 7.

Used SharePoint software to update desktops/Laptop status.

Murtech Infrastructure Services - Independence, OH 08/14 - 10/14

PNC Bank – Cleveland, OH

Desktop Support Engineer - Assignment Completed

Installed users files from main sever backup.

Performed same day desktop support.

Installed new desktops, laptops and printer.

Used SCCM 2012 R2 to install software.

Key Bank – Brooklyn OH 05/14 - 08/14

Desktop Support Engineer - Assignment Completed

Shipped Desktop and laptops using FedEx shipping systems.

Setup new hires desktop and laptops.Performed XP to Windows 7 Enterprise Migrations for over 160 computers per week using SCCM 2012 R2.

Performed bench tests on desktops and laptops to check for compatible issues with Windows 7 Enterprise.

Used Remote Administrator to remotely troubleshoot and resolve software issues.

Scanned laptops and Desktop into asset management system using HP inventory management software.

Setup a Microsoft Access database for Legal Department.

Captured user profiles and saved on network server for the Legal Department.

GARY L. WARD

33020 Cromwell Dr - Solon, OH 44139

Home Phone 440-***-****

ac8bpx@r.postjobfree.com

Blue Chip Consulting – Beachwood, OH 01/14 – 05/14

University Hospitals – Richmond Hts., OH

Windows 7 Enterprise Migration Engineer - Assignment Completed

Performed site computer inventory by site.

Backup user files onto main sever using SQL.

Install Windows 7 Enterprise operating systems for Image using SCCM 2012 R2.

Used Microsoft Software Center to install business software.

Chagrin Consulting 09/13 – 01/14

Progressive Insurance – Wilson Mill, OH

Warehouse Specialist Associate - Assignment Completed

Scanned over 100 Laptops and Desktop in to the warehouse on a daily.

Scanned Laptops and Desktop into Break-Fix

Scanned Service Ticket into FedEx shipping system.

Verified shipping information is correct.

Kelly Services Brooklyn OH 08/13 – 09/13

American Greeting Company – Brooklyn OH

Scanner Project - Assignment Completed

Received 1,000 hand held scanners per week.

Applied Asset Numbers.

Entered scanner’s in the asset management system.

Installed O.S. Software.

Installed American Greeting Software.

American Seaway Foods (Giant Eagle) 03/06 – 08/13

Inventory Control Specialist

Perform warehouse shipping waves for over 40 routes on a daily basis using Manhattan Associates Software.

Perform warehouse inventory adjustment reports on a daily basis.

Completing physical inventory, resolve discrepancies.

Performed warehouse 1200 pick slot cycles counts on a weekly basis using RF gun.

Performed store shipping and receiving audits on a weekly basis.

Performed warehouse receiving audits on a weekly basis.

Education

IIT-Technical Institute - Warrensville Heights, OH

Associates of Applied Science in Computer Network Systems - Graduated March 2013



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