Lagos State E-MAIL: email@example.com
AKPOKIGHE, GIFT GODWIN
DATE OF BIRTH: Nov.16th 1987
STATE OF ORIGIN: Delta State
I am a highly skilled, versatile individual and leader with over six years experience in the customer service industry dedicated to achieving results on target and surpassing expectations. I have extensive experience in the telecommunications sector, account management and also an adroit training facilitator.
I am a self-directed, extremely courteous with an influencing charming personality and resourceful individual with capacity to work without supervision, imbued with excellent service and professional skills, strong interpersonal skills, abilities to write/present comprehensive reports and prioritize work under pressure to meet deadlines, good working knowledge of computer, team building ability, a Customer relations Management champion, a change agent, proficient in people/customer management, problem solving and negotiation skills, excellent oral (English) communication skill.
2016 -2018: Becan Gardenn and Suit,Bucknor, Isolo.
Position : Sales Representative
Greet and assist customers as they shop for new products
Suggest applicable and relevant upsells to help customers walk out the door with everything they need
Meet weekly, monthly and quarterly sales quotas
Learn how products work and how to troubleshoot issues with customers
Prepare and submit weekly sales reports to management
Assist other team members with transactions when necessary
January, 2009-2015: Mactey consulting firm (contract staff with MTN) Maritime House, Berger Cement Apapa.
UNIT : Customer Relations
Position: Customer Care representative (Online)
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
FEBRUARY 2007 – FEBRUARY 2008: Government Girls Arabic School
Industry: National Youth Service Corps [NYSC]
Position: NYSC STAFF
Biology teacher for JSS3 students and SSS3 Student
Assisted in guidance and counseling to students where they need help.
Setting exam questions and supervising during exam periods
B.sc/Ed; Biology(2006)Upper Credit(2:1): University of Ilorin, Kwara state, Nigeria
Award for Customer Service Professionals by Customer 1st International, ABP (Association of Business Practitioners, United Kingdom) – 2010
Certificates of Attendance
How may I help you? (2009) – The foremost orientation/induction into Customer Service in MTN
Service Plus training by Deloitte (MTN provided), 2010
Customer Relationship Management(CRM), 2011
Harvard Innovation and Creativity curriculum(MTN provided), 2012
Harvard Business Plan Development curriculum(MTN provided), 2012
INTEREST Financial analysis, Public speeches, Team building, Training, Planning and Organizing
REFEREE: Available on request