Customer Service Sales Representative

No ** Osapa London Lekki, TEL: 080********

Lagos State E-MAIL: ********@*****.***

AKPOKIGHE, GIFT GODWIN

BIO-DATA:

DATE OF BIRTH: Nov.16th 1987

STATE OF ORIGIN: Delta State

SEX: Female

EXPERIENCE SUMMARY:

I am a highly skilled, versatile individual and leader with over six years experience in the customer service industry dedicated to achieving results on target and surpassing expectations. I have extensive experience in the telecommunications sector, account management and also an adroit training facilitator.

SKILL SUMMARY

I am a self-directed, extremely courteous with an influencing charming personality and resourceful individual with capacity to work without supervision, imbued with excellent service and professional skills, strong interpersonal skills, abilities to write/present comprehensive reports and prioritize work under pressure to meet deadlines, good working knowledge of computer, team building ability, a Customer relations Management champion, a change agent, proficient in people/customer management, problem solving and negotiation skills, excellent oral (English) communication skill.

WORK EXPERIENCE

2016 -2018: Becan Gardenn and Suit,Bucknor, Isolo.

Position : Sales Representative

Responsibility:

Greet and assist customers as they shop for new products

Suggest applicable and relevant upsells to help customers walk out the door with everything they need

Meet weekly, monthly and quarterly sales quotas

Learn how products work and how to troubleshoot issues with customers

Prepare and submit weekly sales reports to management

Assist other team members with transactions when necessary

January, 2009-2015: Mactey consulting firm (contract staff with MTN) Maritime House, Berger Cement Apapa.

UNIT : Customer Relations

Position: Customer Care representative (Online)

Responsibilities:

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

FEBRUARY 2007 – FEBRUARY 2008: Government Girls Arabic School

Industry: National Youth Service Corps [NYSC]

Position: NYSC STAFF

Responsibilities:

Biology teacher for JSS3 students and SSS3 Student

Assisted in guidance and counseling to students where they need help.

Setting exam questions and supervising during exam periods

EDUCATIONAL QUALIFICATION

B.sc/Ed; Biology(2006)Upper Credit(2:1): University of Ilorin, Kwara state, Nigeria

PROFESSIONAL CERTIFICATES

Award for Customer Service Professionals by Customer 1st International, ABP (Association of Business Practitioners, United Kingdom) – 2010

Certificates of Attendance

How may I help you? (2009) – The foremost orientation/induction into Customer Service in MTN

Service Plus training by Deloitte (MTN provided), 2010

Customer Relationship Management(CRM), 2011

Harvard Innovation and Creativity curriculum(MTN provided), 2012

Harvard Business Plan Development curriculum(MTN provided), 2012

Etc.

INTEREST Financial analysis, Public speeches, Team building, Training, Planning and Organizing

REFEREE: Available on request

Contact this candidate