Customer Service Medical Assistant

Sylvia Lopez

***** *. ***** ******* **

Avondale, AZ 85323

Phone: 602-***-****

Email: **************@*****.***

Certified Medical Assistant with 4+ years of experience providing patient service intake, assessing customer needs, opening and closing medical facilities, processing medical payments, and handling confidential patient information. Searching for a position that will enable me to use my strong communication and organizational skills, customer service background, and office management talents.

Professional Experience

Desert Rose Medical Consultants 1/2017-05/2018

10320 W. McDowell Road, Suite N1445, Avondale 85392

Desert Bloom Family Medicine 9/2016-12/2016

10240 W. Indian School Road, Phoenix 85037

Geriatric Specialties of AZ 6/2016-8/2016

6838 N. 23rd Avenue, Phoenix 85015

Relevant work experience:

Open and close medical facility

Filing medical records

Answering phones

Checking patient vital signs

Processing financial transactions

Scheduling and confirming patient appointments

Scanning document into patient charts

Ordering office and medical supplies

Verifying patient insurance

Assisting in minor surgeries

Calling insurances and pharmacies for patient prescriptions

Obtaining medical records from different medical providers

Providing medications and explaining dosages to patients

Cleaning medical facility prior to assessment of each patient

Phlebotomy skills

Entering patient specifics into E-clinical Works EMR system

Additional Skills

CPR Certified

ICD-9/10 and CPT coding, E-clinical works; EMR

Bilingual in English and Spanish

Intermediate knowledge of Microsoft Office programs.

Excellent in-person and telephonic customer service reception.

Knowledgeable in Front Office coordination and reception practices for medical providers.

Knowledge of Medical clerical duties and assignments.

Providing patient screenings

Management skills MA lead

Ability to remain calm and de-escalate heightened situations involving patients.

Education

Pima Medical Institute, Certified Medical Assistant 10/2012-10/2013

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