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Operations Management

Edmonton, Alberta, Canada
January 28, 2019

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Steve Ramjag

**** **** ******** ******* **, Edmonton, AB T5W41

Home: 780-***-****


Visionary Operations Manager with solid experience managing all levels of multiple projects

including budgeting and administration. Passionate about having and hiring the right team

members to accomplish results and streamline productivity.


Project management Team building

Leadership/communication skills Customer-oriented

Business operations organization Diverse industry knowledge

Employee relations Budgeting expertise


Project Management:

Initiated HVAC upgrades which resulted in reduced utility costs, reduced insurance

premiums, operational cost reductions and a significant reduction in the amortization of

company funds.

Human Resources:

Spearheaded new employee incentive program which increased retention. Launched a

new safety program which resulted in fewer on the job injuries.

Operations Management:

Managed all aspects of operations and building operators .

Handled all functions related to policies and procedures in the operations field.

Staff Development:

Launched a well-received program of professional development courses for all staff.

Mentored and coached employees resulting in a 30% increase in productivity.


Operations Manager, 06/2015 to Current

First Capital Realty - Edmonton, AB

Managed team of 15 professionals.

Spearheaded an employee duty restructuring based on individual skill sets, resulting in a 10%

increase in revenue.

Accountable for operations and building automation including overall customer satisfaction.

Strengthened company's business by leading implementation of roving technicians in outlying


Oversee the commissioning of new property development before tenant occupancy.

Delegate maintenance requests and review tenant satisfaction.

Initiate annual property inspections and safety systems.

Mentor and train staff as required on an ongoing basis.

Critical Team Lead, 07/2013 to 06/2015

Brookfield Global Integrated Solutions - Edmonton, AB

Managed team of 25 professionals, including scheduling.

Oversaw numerous capital property projects relating to a critical site.

Advised on critical equipment design and installation.

Ensured safe operation of beyond life span equipment.

Delegate work orders and maintenance requests.

Responded on a 24hr basis for critical site failures.

Assessed potential new hires with HR and initiated any required training.

Achieved results within the client budget.

Analyzed risk management on behalf of the client.

Operations Supervisor, 05/2012 to 07/2013

Procura Real Estate - Edmonton, AB

Managed team of 5 professionals including scheduling.

Consulted with construction team on new residential projects.

Mentored leasing team on property aesthetics.

Implemented new building automation program for cost savings.

Introduced remote utility readings for accurate billing.

Chief Building Engineer, 12/2011 to 03/2012

Aspen Property Management - Edmonton, AB

Ensured safe operation of HVAC systems.

Headed tenant requests and work orders.

Oversaw monthly and yearly inspections on life safety systems and property.

Chief Building Engineer, 09/2006 to 12/2011

Oxford Properties - Edmonton, AB

Ensured safe operation of HVAC systems.

Headed tenant requests and work orders.

Oversaw monthly and yearly inspections on life saving systems and property.

Ensured critical projects were completed in a timely manner.

Monitored renovations and trades people.

Managed inspections on heating plant as per government regulatory bodies.

Professional Power Engineer, 06/1999 to 08/2006

Devonshire Properties - Edmonton, AB

Managed team of 5 professionals including scheduling.

Ensured safe operation of HVAC systems.

Oversaw installation of new HVAC system.

Headed residential suite renovations.

Initiated monthly inspections on all systems.

Ensured daily tenant requests were completed.

Building Operator, 11/1980 to 02/1995

Alberta Infrastructure - Edmonton, AB

Ensured work orders and HVAC requests were completed.

Assessed water treatments.

Ensured repairs were completed.

Trained as required per government policy.


4th Class: Power Engineer Upgrade, 2009

NAIT - Edmonton, AB, Canada

Completed the theory and practical to obtain the 4th class upgrade


4th Class Power Engineer (1980)

2nd year Plumber (Property Management)

2nd year Electrician (Property Management)

Motorized Lift Certified (2010)

WHIMIS Certified (2015)

CPR / AED Certified (2012)

Johnson Controls Metasys Building Automation Certified (2014)

Currently pursuing FMA designation with BOMA


Project Management


Vendor Sourcing

Time and Resource Optimization

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