Customer Service Account Executive

John Michael Dixon

**********@*****.*** Phone: 770-***-****

*** ****** ***** **** ***** Springs, GA 30350

WORK EXPERIENCE

AJC International Inc.

May 2018 – Present

Transportation Specialist

Coordinate/Manage all exports to Asia, Philippines, Taiwan and Vietnam from East & West coast

Operated & Managed southeast drayage operations for exports

Function as a transportation/logistics specialist interfacing with operations, claims, inland carriers, steamship lines, port authorities maintaining consistent interaction to ensure accuracy for all shipments

Analyze our booked business reports. Work with Operations and Sales Team teams to identify timeline for future shipments.

Identify best routing for the execution of our shipments based on product readiness, freezers appointments, trucking and ocean carrier’s services availability.

Request and administrate bookings with our ocean transportation vendors and distribute to the operations team accordingly.

Interact with our surface transportation vendors, manage trucking capacity and assign them to our loads.

Address daily tactical issues with our internal customers and transportation vendors.

Identify core business and key destinations for each transportation vendors to make best match with company business.

Rate requests, negotiations and management with transportation vendors such as ocean carriers, rail, trucking, and drayage companies.

Veritiv Logistics Solutions

October 2016- May 2018

Account Manager

TMS (Transportation Management System)

Manage customer accounts & shipments across the flatbed division with a team of 3

Function as account executive, interfacing with legal, accounting and corporate operations departments to maintain consistent interactions with clients across all channels.

Operated & managed 10 accounts generating $6-7 million in revenue annually

Coordinate/manage daily transactions of third party shipments for multiple customers

Analyze and recommend shipment methods to customers.

Knowledge on current freight market trends across the U.S.

Manage issue resolution in a timely manner among customers, supervisors & peers.

Maintain customer relationships with accounts by monitoring service standards of shipments.

Issue customer invoices

January 2016- October 2016

Transportation Solutions Representative

Streamline freight operations focused on full truckloads directly to customers, maintaining an eye on cost containment.

Negotiate client contracts and pricing to support monthly profits totaling $150K+.

Specialized in the flatbed market understanding market trends and fluctuations

Manage annual transportation revenue totaling $5M to $12M on a team of 2

Complete third party transportation bids and set price points for negotiation

Oversee third party truckload capacity, revenue, margin, shipment tracking, and pricing

Communicate with upper management, account managers and supervisors for increased performance throughout the supply chain.

Total Quality Logistics

Jan 2015 – Oct 2015

Logistics Account Executive

Prioritize and manage large volume accounts while displaying excellent organizational skills and retaining a fine attention to detail.

Acquisition of new client accounts & maintenance of accounts (billing, invoicing, receivables)

Interface with multiple systems at a single time among customers & end users.

Manage high-level contract negotiations with various Fortune 500 companies, while providing direction to a team of three with combined sales of over $2 million.

EDUCATION

Georgia Southern University, Statesboro, GA - Graduation: December, 2014

Bachelor of Business Administration in Logistics & Supply Chain Management

Bachelor of Business Administration in Marketing & Management

TECHNOLOGY PROFICIENCIES

Microsoft Office Systems, Microsoft Word, Microsoft Excel, Oracle, INTTRA, Various TMS platforms, MGI, C3PL, Princeton TMX, Transplace, WIN, Navisphere TMS, Retalix, One Network, CSX platform

SKILLS

Account Management, Freight Brokerage, International Logistics, Sales Process, Negotiation, Implementation, Communication, Contract negotiation, Management, Data Analysis, Business Development, Inventory Management, Logistics Management, Transportation Management, Leadership, 3PL, Import/Export, Intermodal Transportation, Customer Service, Networking, Problem Solving

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