Customer Service Manager

OTJAMES L. DERKEN

******@*****.*** C: 203-***-**** 4 Joyce Street, Guilford, CT 06437

Summary

Accomplished Accounts Payable Specialist with over 18 years of proven experience with a high degree of professionalism and strong time management skills. Proficient in vendor management and thrives in a challenging work environment. Dedicated in providing excellence in customer service internally and externally.

Skills

File/records maintenance

Excellent communication skills

Computer proficient in Microsoft word and excel

Financial records and processing

Exceptional organizational skills

General accounting knowledge

Outstanding problem-solving skills

Great Plains Accounting Software

Peach Tree Accounting Software

Smart Search Imaging Software

Alchemy Imaging Software

Detail Oriented

Leadership/Supervisory Skills

Proactive

Self-motivated

Customer Service Excellence

Experience

07/2000 - Current

VNA Community Healthcare

Guilford, CT

Accounts Payable Specialist

Supported department staff by performing a wide range of clerical and administrative tasks such as vendor inquiry follow up.

Addressed and resolved non-routine, complex and unexpected variances.

Gathered information and entered invoices into Great Plains.

Collaborated extensively with auditors during preliminary and year-end audit processes.

Maintaining and updating critical invoice list to ensure no late payments or fees are incurred.

Scanning all invoices/checks into Smart Search database for electronic filing.

Maintain an efficient filing system for hard copy backup

Reached out to customers to verify information and follow up on issues.

Monitoring online bank activity for credit card payments and processing in the system accordingly

Make daily bank deposits and ACH deposits

Assist with updating account payable policies and procedures if/when processes change.

06/1997 - 06/2000

Clam Castle Restaurant

Madison, CT

Kitchen Manager

Coordinated preparation of customer meals and kept a close eye on food handling for safety purposes.

Completed regular line checks to maximize quality assurance.

Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.

Trained employees on correct cooking techniques, safety standards and performance strategies.

Responded to customer issues in a timely manner and resolved to complete satisfaction.

Provided high quality service.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Provided friendly and courteous service to all guests.

Performed additional tasks to keep the dining room running smoothly.

Supervised 10 employees per shift.

Education and Training

1993

Bridgeport, CT, United States

Associate of Science in Business Administration

Housatonic Community College

Activities and Honors

Member of Homeward Bound Animal Rescue Association 2017 - Current

Represents VNA Community Healthcare at Shoreline Chamber of Commerce

Volunteer of VNA Community Healthcare Safety Committee 2008 - Current

Special Olympics Basketball Coach 2006 - 2008

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