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Customer Service Project

Location:
Manchester, England, United Kingdom
Posted:
January 30, 2019

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Resume:

CURRICULUM VITAE

Christopher Bowen

Email: ac8b5m@r.postjobfree.com

Mobile: 075**-******

Throughout my career I have a proven track record and extensive knowledge of scaffolding and scaffolding management. Demonstrating an ability to build and maintain good customer relations, the ability to work under pressure and manage difficult and challenging sites. Dealing with conflict and displaying a high level of self-discipline with commitment to enforce the company requirements and drive results. Strong interpersonal skills with both internal and external customers.

PROFESSIONAL EXPERIENCE WITHIN THE SCAFFOLDING INDUSTRY Interserve Industrial Services

Contract Supervisor

Aug 2018 – Present

Key Responsibilities

• Ensure that the business area is given every possible assistance and opportunity to meet business targets.

• Pro-active management of Health and Safety within the business area.

• Ensuring compliance with IFS procedures at all times.

• Ensuring the quality of customer service is to the highest possible standards.

• Controlling all critical costs.

• Identifying staff/employee training and development needs and compile a training plan for the business area.

• Liaise with the customer to ensure the customer is satisfied with our service delivery, highlight and plan works and identify, discuss and agree any variations in advance of our incurring expenditure.

• Ensure all operations under my control are safe. Ensure that non conformities are identified and rectified reporting back completed actions to the management team.

• To cascade safety information to the workforce via tool box talks and safety alerts etc.

• To compile risk assessment and method statements for all works.

• Control project stock to comply with the quoted material percentage and minimise stock loss.

• Responsible for the performance management of all employees engaged on the project. Speedier Scaffolding

Advanced Scaffolder

Sep 2015 – Aug 2018

Key Responsibilities

• Ensure projects are run in accordance with the agreed contract terms and company procedures are met.

• Liaise with the customer to ensure satisfaction with our service delivery, highlight and plan works and identify, discuss and agree any variations in advance of incurring expenditure.

• Ensure all operations under my control are safe. Ensure that non-conformances are identified and rectified reporting back completed actions to the management team.

• Ensure that the project meets financial performance targets by tracking the whole life costs of each project. Ensure variations are identified and costed in accordance with the rates for the project, budgets are set for delivery of the variations and billing is completed in the appropriate period.

• To organise and liaise with design for job requirements.

• Ensure that the projects are allocated the required level of manpower and resources to deliver on time and within budget.

• To cascade safety information to the workforce via tool box talks and safety alerts etc.

• To compile risk assessment and method statements for all works.

• Control project stock to comply with the quoted material percentage and minimise stock loss. Key Responsibilities

• Ensure that the business area is given every possible assistance and opportunity to meet business targets.

• Pro-active management of Health and Safety within the business area.

• Ensuring compliance with Westminster Gulf procedures at all times.

• Ensuring the quality of customer service is to the highest possible standards.

• Controlling all critical costs.

• Identifying staff/employee training and development needs and compile a training plan for the business area.

Al Laith International

Contract Supervisor

Mar 2012 – Feb 2014

Key Responsibilities

• Ensure that the business area is given every possible assistance and opportunity to meet business targets.

• Pro-active management of Health and Safety within the business area.

• Ensuring compliance with Al Laith procedures at all times.

• Ensuring the quality of customer service is to the highest possible standards.

• Controlling all critical costs.

• Identifying staff/employee training and development needs and compile a training plan for the business area.

• Liaise with the customer to ensure the customer is satisfied with our service delivery, highlight and plan works and identify, discuss and agree any variations in advance of our incurring expenditure.

• Ensure all operations under my control are safe. Ensure that non conformities are identified and rectified reporting back completed actions to the management team. Omega Access North

Supervisor

Jun 2002 – Feb2012

Key Responsibilities

• Ensure projects are run in accordance with the agreed contract terms and company procedures are met.

• Liaise with the customer to ensure satisfaction with our service delivery, highlight and plan works and identify, discuss and agree any variations in advance of incurring expenditure.

• Ensure all operations under my control are safe. Ensure that non-conformances are identified and rectified reporting back completed actions to the management team.

• Ensure that the project meets financial performance targets by tracking the whole life costs of each project. Ensure variations are identified and costed in accordance with the rates for the project, budgets are set for delivery of the variations and billing is completed in the appropriate period.

• To organise and liaise with design for job requirements.

• Ensure that the projects are allocated the required level of manpower and resources to deliver on time and within budget.

• To cascade safety information to the workforce via tool box talks and safety alerts etc.

• To compile risk assessment and method statements for all works.

• Control project stock to comply with the quoted material percentage and minimise stock loss.

• Responsible for the performance management of all employees engaged on the project. Previous to the above, I entered into the scaffolding industry as a trainee Scaffolder in September 1993. I had 9 years’ experience as a Scaffolder during which time I progressed to an advanced level working for Omega Cheshire branch and being promoted to Supervisor. PROFESSIONAL DEVELOPMENT

• NVQ level 3 Access and Rigging

• Managing Health and Safety

• Harness and Lanyard Inspection

• Asbestos Awareness

• First Aid

FUNCTIONAL SKILLS AND AREA OF EXPERTISE

• Risk assessments

• Incident Prevention

• Policies / Processes

• Risk Analysis

• Leadership Direction

• Safety Inspections

• Scaffolding Compliance

• Project Planning

• Labour Resources

ADDITIONAL DETAILS

Card Type

First Aid

ACADEMIC BACKGROUND

Qualifications

GCSE Grade C and higher in the following:

• English

• Geography

• Mathematics

• History

• CDT

• Art

PERSONAL DETAILS

Date of Birth 3rd December 1976

Nationality English

Marital Status Co-habiting

REFERENCE DETAILS

Personal and professional references available upon request.



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