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Service Customer

Columbia, South Carolina, United States
January 30, 2019

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Peri Susanne Jackson

**** ******** *****, ********, ** 29203 C: 803-***-**** E:


Professional Summary: a motivated, fast learning professional with the leadership, problem solving, negotiating, and administrative skills that meet the qualifications for a position in a leadership, program development, event planning, volunteer management, or community coordinator role.


Strong problem solver

Market research

Persuasion skills

Vendor relationships

Writing and verbal communication

Client relations

Process automation

Financial administration

Sound judgment

Calm under pressure

Education and Training

Columbia College - Columbia, SC, Columbia Bachelor of Arts

Human Services, 2018

Major in Community and Organizational Leadership

Dean's List Honoree Summer 2017-18

Dean's List Honoree Fall 2018-19

Midlands Technical College - West Columbia, SC, Columbia Associate of Applied Science

Business Management, 2017

Honor Roll Spring 2016-17

Honor Roll Fall 2017-18

4.0 GPA

Midlands Technical College - West Columbia, SC, United States Associate of Applied Science

Marketing, 2017

Honor Roll Spring 2016-17

Honor Roll Fall 2017=18

4.0 GPA



Columbia College - Columbia, SC

Enhanced student satisfaction ratings by resolving issues efficiently.

Strengthened traceability by developing organization systems for student refunds, veteran's benefit records, accounts receivable reports and interdepartmental agendas.

Served as a link between the home and host schools by handling questions, interpreting and administering consortium agreements for transfer students.

Advised managers on tuition account policy matters and recommend needed changes.

Conducted new employee orientation to foster positive attitude toward organizational objectives.

Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.

Used Jenzabar and MS Excel for invoicing and other bookkeeping activities.

Provided customers with payment information and processed credit card payments and cash transactions.

Ensured accounting accuracy, performing daily cash functions including A/P and A/R tracking, online payments, and bank, credit card and petty cash reconciliations.

Reached out to customers to verify information and follow up on issues.

Posted accounts receivable payments made by cash, check or credit card payments.

SECRETARY II 07/2013 to 10/2017


Managed $2.9 mil Reimbursable Work Authorization program for the North Carolina Service Center.

Monitored contract compliance program - Service Center ranked 1 0f 8 in FY16 Region Audit.

Developed and managed Simplified Acquisition Contract database which captures existing and planned projects >/= $150k for the North Carolina Service Center.

Reported the status of prioritized Service Center projects to the Director.

Prepared Purchase Request packages and the SF49 for Simplified Acquisition Contracts.

Submitted Receiving Reports, Inspection Reports and Invoices to the Contracting Officer for Contract Close-out.

Analyzed data and created reports on USF and RSF Federally owned and leased space.

Conducted market research for several design projects for the Senior Property Manager.

Coordinated contract site visits and mockups for renovation/design projects with tenant agencies.

Analyzed Tenant Satisfaction Survey results and identify deficiencies for property managers to address.

Prepared Notice-to-Proceed and draft Supplemental Lease Amendments for the Lease Contracting Officer's signature for full obligation of funds and project execution.

Transcribed the minutes for all staff meetings, client agency project meetings, and OSH Committee meetings.



Managed the safety files for 13 federal buildings and 91 leased properties managed by the South Carolina Service Center.

Managed the Lease Administration Tool and lease files for the South Carolina Service Center.

Maintained the supply inventory for 12 staff members of the South Carolina Service Center.

Developed and distributed the quarterly newsletter to all client agencies serviced by the South Carolina Service Center.

Handled elevator and general maintenance issues for over 2 million square ft.

of property space managed by the South Carolina Service Center.

Developed all tenant memorandums and promotion paraphernalia.

Drafted letters and email correspondence for the Director and Senior Property Manager.

Issued building identification badges in accordance with HSPD-12 clearance regulations.

Developed appointment, elevator, maintenance, and supply logs for the Service Center.

Managed lost property acceptance and retrieval.

Transcribed minutes for all staff and team meetings.

Handled customer service issues as related to the overall function and standard operation procedures of the GSA, South Carolina Service Center.

Managed tort claim information and files.

Performed any other office duties as requested or assigned.


Member, MTC Alumni Association

Member, Columbia College Alumni Association

International Thespian, 1987

Community Service

Facilitator, Non-profit Organization, Step Up with Purpose, 2016 - Present

Actress/Motivational Speaker, Non-profit Organization, EmPOWERed Connections, 2017-2018

Volunteer of the Year, 2006 Hope Worldwide

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