RESUME: Project Management Professional: Implementation & Delivery
***** ******** **** ******, ********, Florida 34714
Phone: 719-***-****, E-Mail: firstname.lastname@example.org
SUMMARY OF QUALIFICATIONS
PMO Professional with experience across multiple industries, 19 years of PMO management, responsible for various roles as program/project manager, and 21 years of engineering experience. Including both manufacturing and business operations. (Satcom, Telecom, Aerospace, and Healthcare.)
6 years’ experience delivering large scale process improvement and Agile based software solutions in hospitals across the Colorado, Midwest and Northwest Market place with the focus on Lean Six Sigma DMAIC process improvement.
Software as a Service (SaaS): Enterprise implementation of Dragon voice recognition software, Epic, Cerner, McKesson/STAR, All scripts, Conifer ACE.
Application Programming Interface: HL7v2- Patient Data, IHE Profiles- Out going patient content
Epic Bridges Interface Engine and Epic Integration Broker: Meaningful Use Patient/Clinical Portal, Epic AMES module
Leading the lean six sigma culture development at XO by training and educating the executive leadership on “value add”. Hands on Greenbelt tutoring working with the process improvement team at XO Communicates before the Verizon integration.
Providing detailed business analysis for ULA with their IR&D efforts to mature the Atlas-V 400 series launch vehicle to support human crew capability.
3 years managing the fiscal performance for a $119.76 million program and all related projects.
8 years’ experience managing other PM staff and technical personnel includes; system, mechanical, software, logistics and IT/IA engineering. Direct oversight for material procurement, production, testing, civil survey, site construction, field installation and customer sell-off.
Manage and direct internal resources and vendor resources
Leadership and oversight with internal and external teams
Performance tracking and analysis of multiple projects
Communicate directly to senior leadership on project cost and schedule performance
Understand and conform to PHI, PPI, HIPAA confidentiality guidelines
Experienced with project management & data applications (Microsoft Project, SharePoint, Clarity, SAP) and ERP systems.
Lean six sigma development at various organizations by training and educating “Value add”.
Process Improvement: Project Management:
System Engineering SE-625, Stevens University Project Management Professional, PMBasics*
NIMBA Business Value Model, NIMBA Institution, Sweden Leadership Training, Harvard Business School
Value Based Six Sigma, Green Belt, Michigan University Stage Gate Methodology, ITT Industries
CMMI level-3 Audit Compliance Training, ITT Industries. Agile Training, Catholic Health Initiatives.
Lean Six Sigma, Green Belt, LSSE Group
Columbus University - Picayune, MS. 2006. Bachelor of Science Engineering Management,
Graduated (Cum Laude) GPA: 3.78
Green River College - Auburn, WA. 1978. Associates in Arts Industrial Design,
Graduated (Honors) GPA: 3.56
PUBLICATIONS & PATENTS
Patent Pending - US 62/258,981: A CLOUD-COMPUTER BASED SYSTEM THAT MANAGES, TRACKS, PAYS, MONITORS, CONTROLS, AND ANALYZES STATEMENT OF WORK CONTRACTS AND CONTINGENT LABOR CONTRACTS.
Senior Project Manager, Delivery Solutions (Remote) 11/2017 – Present
Kaiser Permanente Englewood, CO
Implementation of Epic’s Anesthesia module streamlining anesthesiologist workflows for efficiency and patient safety. The system provides efficient charting tools and is optimized for touch-screen monitors using big buttons for quick data entry. It allows anesthesia staff to document pre-surgery assessment, pre-op, intra-op, and post-op information quickly.
Clinical Engagement - Responsible governance approval with the business group and securing resources across regional operations area. Clinical Staff Engagement and progress communications.
Infrastructure - Facility & Infrastructure work order modifications, define scope, manage vendors.
Device Integration - Responsible for planning Environment deployment strategy, Epic development and access management, Testing, Training, deployment, Command Center setup & management.
Software Development - Utilized SDLC method for planning and execution of software development of workflows, charting, billing functions.
Senior Project Manager, Delivery Solutions (Remote) 09/2016 – 11/2017
Verizon - XO Communications Lone Tree, CO
Sr. Project Manager – Supported the implementation planning for the carrier management group working on Verizon’s OneFiber project, a major fiber optic upgrade valued at $1.7 billion. Defining major activities, the process owners and interdependencies between the fields support groups.
Product Improvement – End to End process development for the network augmentation process with an emphasis on the customer experience and “how can we reduce their inconvenience for our internal equipment change out program?” Leading the lean six sigma culture development at XO by training and educating the executive leadership on “value add”. Hands on Greenbelt tutoring working with the process improvement team at XO Communicates before the Verizon integration. DMAIC analysis of end to end customer service operations. Proposal development for internal LSS projects at Verizon’s Carrier Management Group working on expense reductions across the local exchange carrier service contracts, experienced with repair center routing, call queuing, and telephony applications.
Process Improvement Consultant, Product Solutions 05/2016 – 09/2016
Talent Acquisition Program, LLC Denver, CO
Product Improvement – Responsible for mapping business process to software functions, developing user control logic, defining system validation logic, defined system upper and lower control limits. Performing functional gap analysis for new Accounts Payable features and functions, reviewing legal documentation requirements for “AP” function.
Program Management Office Professional, Delivery Solutions (50% Remote) 06/2012 – 04/29/2016
Catholic Health Initiatives Englewood, CO
EPMO Project Manager– Responsible for creating strategic enterprise level implementation plans for EHR applications and Revenue Cycle billing & claims third party outsourced solutions. Working with vendors to create standard deployment plans that utilized CHI IT resourcing. Developed sunset application historical data transfer solutions, documented work flow & business process for configuration of outsourced software, Training plans, Test planning. User Adoption or customer relations to insure successful implementations.
Conifer Ace: Created the first cross dependency work plan with one week lag critical path reporting for the Cerner Des Moines implementation at CHI and returning $2.4 million in billing collection operations savings.
Meaningful Use Enterprise Patient Portal: Created the first cross dependency work plan with one week lag critical path reporting for the Cerner Des Moines implementation at CHI.
Epic, Cerner, McKesson/STAR, Allscripts, Conifer ACE, ICD-10, Dragon and Meaningful Use Patient/Clinical Portal: Created the first cross dependency work plan with one week lag critical path reporting for the Northwest Market at CHI. Liaison to Deloitte Vendor project manager, giving real-time gap analysis, leveraging lessons learned from previous CHI implementations. Bridged communication gap between Vendor project team to CHI revenue cycle team to the 3M ARMs work plan for workflow and data mapping tasks.
3M ARMs: Business coach to CHI program manager in revenue cycle application implementation optimization planning. Analyzed current state implementation process for revenue cycle implementation team, determined key performance indecencies to measure success, defined methodology for providing results based availability and reliability threshold for revenue returns. On time delivery based work planning, resource collision avoidance controls. Determined data mapping failure and gap steps within work process to reduce regression test script failure.
Business Planning: Primary Contributor to EPMO standard process for project level work management and IMS EPMO level portfolio reporting process. Continuing to support process improvement and standard practices for EHR and system software enterprise level implementations throughout the organization.
Consultant PMO Professional, Business Operations Solutions 12/2010 – 06/2012
ISYS Technologies, INC. Littleton, CO
Business Management Planning Office – United Launch Alliance commercial human spaceflight development program business planning, Process Improvement and Variance control. Providing detailed business analysis for ULA with their IR&D efforts to mature the Atlas-V 400 series launch vehicle to support human crew capability.
Consultant PMO Professional, Delivery Solutions 6/2010 – 7/2010
Odyssey Consulting, INC. Colorado Springs, CO
Senior Project Manager – Consultant to the PASS 850th ELSG @ Peterson AFB and Support Project Lead for the joint mission system JSpoc software upgrade release 1-5 government acquisitions process. Contributing to policy, process and requirements development for the government integration role for a large scale software implementation.
EPMO Professional, Product Development & Implementations Solutions 3/1999 – 2/2009
ITT Industries, Systems Division Colorado Springs, CO
Senior Business Development Analyst– Defined outstanding contract deliverables, verified EAC, assisted new finance cost analyst in catch up billing and closing out, developed CMMI level-3 control processes for the program. Supported Lean Six Sigma and Variance control process.
Proposal manager- T&M contract type sustainment effort, including a contractor based depot support facility. Business case analysis, Request for Quote (RFQ) requirements and customer Statement of Work (SOW) breakdown, define proposal approach based on customer funding limits and immediate need, provided the customer with modular cost proposal.
Program Manager –Maintained on time delivery for remaining earth terminal deliveries, including the site construction, installation, test and customer sell-off. Restored customer confidence by direct PM Field support OCONUS and customer support CONUS to manage site issues during construction and installation for multiple deliveries with limited staffing. Managed program level fiscal performance for the $119.76 million Ka-STARS program and all task order/ contract modifications.
Project Manager – Develop a control process for engineering work that was CMMI level-3 compliance. Utilized the NIMBA Business Value Model (Voice of the Customer). Managed the implementation of the JAMIS cost accounting system at CIS; our business unit was the only on-time implementation for our division.
Team lead for the implementation of the Sarbanes-Oxley Act sections 302 and 404. Managed the implementation for the OMS-MRP system software to replace Stanford Telecommunications MRP software
Mechanical Engineering 7/1978 – 3/1999
Stanford Telecom, Colorado Springs, CO (Jul 98-Mar. 99) Engineer, CAD Designer and Supervisor.
RJ Read Company, Colorado Springs, CO (Oct 96 - May 98) Mechanical Engineer
Gregory Associates Inc., San Jose, CA (Jan 96- Sep 96) Mechanical Engineer
Photon Dynamics Inc., Milpitas, CA (Jan 95 - Jan 96) Sustainment Engineer
Litton, Electron Device Division, San Carlos, CA (Jan 84 - Jan 95) Packaging Designer
Acurex Inc., Mountain View, CA (Sep 83 - Jan 84) Packaging Designer
Rensco manufacturing Inc., Belmont, Ca (Jul 82 - Sep 83) Packaging Designer
Marin Controls Inc., Belmont, CA (Aug 80 - Jul 82) Drafting/ Packaging Designer
Dalmo Victor Inc., Belmont, CA (Jul 78 - Aug 80) Drafting/PCB Designer