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Medical Billing

Washington, District of Columbia, United States
January 26, 2019

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Deborah Chapman *** “N” Street NW, Apt. #***

Washington, DC 20001

Cell # 202-***-****


Objective: Exceptional employee desiring a promotion within existing Accounting office – utilizing superior administrative and communication skills to serve clientele. I aspire to obtain a position where my commitment to excellence will enhance the productivity of the organization’s mission.

Special Skills and Qualifications

Billing and Accounts Receivable

Knowledge of Key Accounting Principles and Procedures

Administrative Assistant and Customer Service

Microsoft Office Suite; Typing 70 wpm

Medical Receptionist and Medical Terminology

ICD-9 Certified Coder

ICAMS and T-SYSTEM Billing Programs

GE-IDX (Patient Registration and Scheduling)

Centricity Electronic Medical Records 9.5

Data Entry and Database Management

Work Experience

Accounts Receivable Associate – Superior Concrete, Washington DC July 2016 – Present

Ensures timely and accurate accounts receivable / records management – to process flow of billing invoices;

Provide relative accounting support and manage payments received;

Demonstrates quality customer service in resolving inquiries for (both) external vendors and internal departments;

Prepare customer's statements, bills and invoices;

Research and analyze accounts;

Determine delinquent accounts, then contact customers to secure payment(s) or place on payment schedules;

Initiate collection efforts to successfully boost collections from 0% to 100%;

Edit invoices in order to prepare accurate monthly billing adjustments;

Investigate and resolve billing and account discrepancies;

Manage and resolve customer inquiries;

Compile data and generate weekly – as well as month-to-month reports and statements;

Process credit card payments, and prepare payments to be posted.

Patient Registration Coordinator

Diamond Healthcare Corporation (based in Richmond, VA) March 2006 – July 2016

Contractor for MedStar-Washington Hospital Center, Outpatient Behavioral Health Services:

Assisted with intake for ex-offenders who participated in Bureau of Prisons and U.S. Probation programs;

Accurately input procedure charge codes and ICD-9 codes – to bill insurance plans for services;

Compiled financial data reports and investigated problematic issues for accounting statistics;

Contacted insurance companies to verify patient’s benefits and percentage of coverage;

Processed Time-of-Service copayments, and collected outstanding patient-account balances;

Batched daily charges and payments, and submitted bank deposits for reconciliation;

Tracked managed care authorizations and referrals relating to billing for clinic services;

Resume for Deborah Chapman (cont’d.)

Registered patients for outpatient services, made charts, and status appointments;

Accurately registered and updated patient’s demographics and insurance into hospital’s database systems;

Managed front-desk reception area – greeting and helping patients at “check-in/check-out”;

Scheduled patient’s psychiatric, individual therapy and group therapy appointments;

Answered multi-line phones, triaged calls, and routed time-sensitive messages to clinic personnel;

Navigated health-related, confidential messages into patient’s Electronic Medical Records;

Scanned and imported medical records, identification, insurance cards, and income statements;

Communicated with patients about psychiatric appointments, individual therapy, and group evaluations;

Assisted with training new support staff – to enhance their knowledge of office policies;

Set-up templates, scheduled therapy appointments and maintained daily schedules for psychotherapists;

Sorted and distributed incoming and outgoing USPS/express mail.

Patient Account Representative (PT) Apr 1992 – Mar 2006

Front-Desk Coordinator Jun 2001 – Apr 1992

HealthSouth Diagnostic Centers, Washington, DC

Posted clinic charges for patient-care services;

Processed fee tickets with proper ICD-9 codes and daily reports;

Scheduled appointments, registered patients, and verified insurance coverage for services;

Answered multi-line phones and triaged incoming calls, and confirmed patient’s appointment prior to examination;

Created charts for new patients, and maintained organization of clinic file charts and storage system;

Collected copayments and self-pay fees for patient services rendered;

Compiled financial data reports and investigated problematic issues for accounting statistics;

Managed front-desk, trained new front-desk support staff, and served as liaison between Office Manager and clinicians.

Office Specialist / Receptionist

HealthSouth Diagnostic Centers, Washington, DC Sept 1989 – Apr 1992

Scheduled patients, input computer registration, and printed labels and information sheets;

Front-desk receptionist support – greeted patients and visitors, and answered multi-line to triage incoming calls;

Prepared charges for patients, processed fee tickets and posted clinic charges.

Radiology Assistant / Medical Records Clerk

HealthSouth Diagnostic Centers, Washington, DC Sept 1984 – Sept 1989

Assisted the radiology technologists by escorting and preparing patients for exams;

Developed X-ray films, and made copies of films;

Stocked radiology examination rooms with supplies, and set-up intravenous administration kits;

Scheduled patient’s clinic appointments, arranged diagnostic tests, and received payments for services;

Prepared, maintained, and filed patient charts for clinic appointments;

Photocopied, mailed and/or faxed radiology results to physicians, patients or health agencies.

Computer skills


GE-IDX (registration and schedules) Centricity Electronic Medical Records 9.5 Microsoft Office Suite


1985 – Washington School for Secretaries, Washington DC

1984 – Eastern High School (graduate, H.S. Diploma)

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