Customer Service Manager

Derricko Luckey

Wilmington, DE

Summary Qualifications:

Proficient in Microsoft Office, Excel, Word, Power Point, Outlook

Office management, customer service, inventory control/management, interpersonal skills

Education:

Newton-Conover High School, Newton, North Carolina 1992-1995

Catawba Valley Community College, Hickory, North, Carolina 1999-2004

Experience:

Bobs Discount Furniture

9/2016- 1/2018

Wasehouse Associate

Loading & Unloading trucks, perform necessary set –up for the staging of furniture.

Electronically load inventory into system. Perform daily tasks.

Hill Learning Academy

4/2007-7/2016

Custodial/Maintenance Manager

Carried out custodial functions as necessary, performed general cleaning of property

Maintained the building, repairs, lighting, heating, air-conditioner as needed

Cleaned areas and disposed of trash and garbage in accordance with the facility schedule

Inspected, operated, or tested machinery to diagnose machine malfunctions

Clean or lubricate shafts or other parts, record type and cost maintenance

Painted, cleaned walls, spackled stucco walls as needed

Foam Regulator

2005-2007

Royale Comfort Furniture

Utilized patterns to cut foam cushions of various thickness

Utilized regulating machines to wrap and stuff cushions

Inspected the proper fit and alignments for cushions

Operated fork lifts to load and unload furniture on to trucks

Fabric Handler

2003-2004

Bassett Furniture

Pulled rolls of fabric per production requirements utilizing production planning sheets inspection of fabrics, utilized production plans

Variety of duties as needed, cross trained, and maintained cell performances

Ensured monthly quotas were being met

Operated fork lifts as needed to move furniture frames

Learned operating skills cutting in-back/out-backs, fringes, spring-ups, upholstery, sewing

Sorter and Packer

2001-2003

Rock-Team Company

Operated automatic cutter, automated waxing machine and printing press

Ensured quality through visual inspection

Maintain production quantities through proper stating of material

Recreation Coordinator-Highland Recreation Center

2000-2002

Opened and closed scheduled facility prior to and close of daily programs

Set up and operated all equipment required to operate programs

Carried out custodial and maintenance duties as needed

Enforced a timeline for program activities

Assured that the facility was in operable conditions for the next event to take place

Checked facility making sure facility was locked, lights out and cleaned

Reported program results, prepared all reports, locked away equipment, returned keys

Monitored all participants ensuring the respect for the facility and sportsman like conduct

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