Customer Care Call Centre

PERSONAL DETAILS

SURNAME MSIBI

FIRST NAME THEMBALIHLE

SECOND NAME JOYFULL

IDENTITY NO. 820-***-**** 08 4

SEX FEMALE

NATIONALITY SOUTH AFRICAN

HOME ADRESS 1252 BLOCK A UNIT 4 PENNYVILLE

KWAGGA STREET JOHANNESBURG 2093

CELL NO. 060-***-****

CRIMINAL OFFENCE NONE

AVAILABLE IMMEDIATELY

HOME LANGUAGE ZULU

OTHER LANGUAGE ENGLISH, XHOSA AND SESOTHO

EDUCATIONAL QUALIFICATION

MATRIC 2000 S’GWEJE HIGH SCHOOL, KZN

SUBJECT PASSED ISIZULU, ENGLISH, AFRIKAANS, BIOLOGY

AND HOME ECONOMICS

CALL CENTRE CERTIFICATE

CAREER COMPUTER COLLEGE (011-***-****)

DATE OBTAINED FEBRUARY 2016

COURSE 4 ALIGNED TO UNIT STANDARD 14348

“PROCESS INCOMING AND OUTGOING CALLS”

OUR TRAINER MS CASTLE IS A REGISTERED ASSESSOR WITH SERVICE SETA

CALL CENTRE ENVIROMENT, COMMUNICATION, PRONUNCIATION, VOICE AND TELEPHONE SKILLS, LANGUAGE IMPROVEMENT, AND CUSTOMER CARE.

ANSWERING, BRIDGING, CLARIFYING, DEALING AND ENDING CALLS

DEALING WITH ANGRY CUSTOMERS USING THE H.E.A.T TECHNIQUE

LISTENING SKILLS, EMPATHY AND CUSTOMER RAPPORT

TELEPHONE MESSAGES

CALL CENTRE PRACTISE AND ROLE PLAYING

WRITTEN ASSESSMENT EXERCISES

COMPUTER TYPING MS WORD-TYPING-30 W.P.M

HOME BASED CARE GIVER CERTIFICATE

KUNOKHANYA TRAINING ACADEMY 011-***-****

DATE OBTAINED SEPTEMBER TO NOVEMBER 2018

COURSE HOME BASED CARE GIVER

SAQA UNIT STANDARDS COMPLETED

260463 ASSIST THE CLIENT AND SIGNIFICANT OTHERS TO MANAGE HOME BASED HEALTH CARE

119567 PERFORM BASIC LIFE SUPPORT AND FIRST AID PROCEDURES

119559 DEMONSTRATE KNOWLEDGE OF THE PROVISION AND IMPLEMENTATION OF PRIMARY HEALTH CARE

EMPLOYMENT HISTORY

WORK EXPERIENCE

NAME OF COMPONY IWESCO (PTY-LTD)

POSITION HELD GENERAL WORKER

DUTIES 2008- 2014

REASONS FOR LEAVING LOOKING FOR SOMETHING BETTER

REFERENCES

SONIA 012-***-****

ANDREW 072-***-****

WORK EXPERIENCE

NAME OF COMPONY METROPOLITAN LIFE

POSITION HELD CALL CENTRE AGENT

DUTIES JUNE-DECEMBER 2017

REASONS FOR LEAVING LOOKING FOR SOMETHING BETTER

REFERENCES

CONTACT PERSON MR. M MASHAO

CONTACT DETAILS 073-***-****

A LITTLE ABOUT MYSELF

I AM A SOCIABLE PERSON WHO HAS NATURAL CAPABILITY OF PROVIDING CONTINUOS CARE. EMPATHY IS EMBEDDED IN MY PERSONALITY AND I AM A GOOD LISTENER. I ENJOY PROVIDING ELDERLY AND CHILD CARE AND ALSO TO ANYONE WHO IS IN NEED OF CARE, I ENJOY EACH MOMENT OF WORK.

I WILL BE HARDWORKING, HONEST AND WILLING TO LEARN MORE. I WILL PRIDE MY SELF ON A JOB WELL DONE AND WILL GO OUT OF MY WAY TO MAKE MY SELF A VALUABLE PART OF ANY ORGANISATION THAT I MAY WORK FOR. EVERYDAY I WILL GIVE THE BEST TO THE COMPONY’S CLIENTS.

THANK YOU FOR TAKING AN INTEREST IN ME. MY CV IS ENCLOSED. I WOULD REALLY APPECIATE A JOB INTERVIEW AND HOPE I WILL QUALIFY FOR THIS.

SINCERELY

THEMBALIHLE

CELL NO. 060-****-***

Contact this candidate