Customer Service Sales Representative
Resume:
Edgar Rodriguez
Lauderhill, FL 33319
Mobile: 954-***-****
*************@*******.***
Career Objective
Seeking a position with a results-oriented company that seeks an ambitious and business conscious person, where acquired skills and education will be utilized toward continued growth and advancement.
Summary of Experience
February 2005 – Present
PAED Enterprises, Inc.
DBA/Priority Field Services
Lauderhill, FL 33319
Title: Loss Control Consultant / Insurance Inspector / President
Duties as Loss Control Consultant / Insurance Inspector:
•Performing field inspections, writing reports, and submitting safety recommendations for a variety of inspections including commercial and residential loss control inspections, residential high value inspections, property insurance inspections, contents insurance inspections, worker’s compensation insurance inspections, general liability insurance inspections, auto repair garage liability inspections, manufactured home value appraisals, bank foreclosure inspections, bank delinquency interviews, business verification inspections, leased equipment inspections, restaurant kitchen safety and liquor liability inspections, and others.
Duties as President:
•Manage day to day operations. Train and oversee subcontracted field inspectors and office staff.
•Perform inspections quality reviews and overall job performance of field/office staff.
•Perform all duties related to daily field and office operations.
April 2004 – June 2005
Caribbean Inspections & Surveys
Miami, FL
Title: Partner Relations Executive / Home Inspector
Duties as Partner Relations Executive:
• Business to Business marketing within the southeastern tri-county Florida zone.
• Handle all public relations issues with prospects and clients within the assigned territory.
• Attend networking events and marketing seminars.
Duties as Home Inspector:
• Performing home inspections including residential insurance inspections, real estate inspections, and commercial insurance inspections.
• Train new inspectors and oversee field inspection operations.
October 1997 – April 2004
Nielsen Media Research
Sunrise, FL
Title: Field Technician Representative
Duties as Field Technician Representative:
• Responsible for the process of daily work orders, weekly time reports, and monthly expense books.
• Head hundreds of installations of television viewing monitoring equipment.
• Entrusted with usage and maintenance of a company car, laptop computer, corporate American Express card, and company tools, and supplies.
• Purchasing supplies and electronic devices.
• Recruit multiple homes for participation in the TV ratings sample.
• Conduct market research studies within the southeastern zone.
• Assist cooperators with any customer service needs and/or issues.
• Travel extensively throughout the eastern US zone to assist other markets with workload.
July 1996 - August 1997
American Paging
Miami, FL
Title: Sales Associate / Account Executive:
Duties as Sales Associate:
• Assisting customers in the field with all their sales and service needs.
• Alternating shifts in the retail store.
• Achievements at American Paging:
• Promotion after six months to Account Executive
Duties as Account Executive:
• Service all direct and reseller major accounts.
• Generate new accounts by prospecting, cold calling and telemarketing.
• Attending networking events, sales oriented seminars and training.
• Other activities related to quality customer service and sales.
October 1994 - May 1996
Pagenet of Miami
Miami, FL
Title: Customer Service / Inside Sales Representative:
Duties as Customer Service Representative:
• Provide customers with all information pertaining to their accounts.
• Researching and responding to customer's billing resolutions.
• Negotiation of contract renewals.
• Promotion to Inside Sales Representative
Duties as Inside Sales Representative:
• Inbound sales of new accounts as well as new features and future services to existing accounts.
• Handling of sensitive issues with major accounts.
• Overseeing general department operations.
EDUCATION:
August 1993
International College of Business and Technology
Caguas, Puerto Rico
Technical Degree in Business Administration and Computer Science.
May 1990
J.G.B. High School
Caguas, PR
High School General Course.
ADDITIONAL SKILLS
• Strong interpersonal, written and oral communications skills in both English and Spanish.
• Computer expertise in Windows Operating Systems, installing hardware and software, creating networks, internet research, web site building.
• Hardware and software troubleshooting, repair, maintenance, and all other computer related.
• Ability to work under extreme pressure and meet deadlines.
• Highly detailed oriented and very organized.
Contact this candidate