Administrative Assistant, Receptionist, Service Dispatcher
Resume:
Education History
Chaffey College ****
Rancho Cucamonga, CA.
High School Diploma: 1989
Colton High School, Colton, CA
Employment History
Camping World
Receptionist : April 2017 – present
Demonstrated responsive customer service when receiving inbound calls.
Greeted and assist customers, vendors, applicants, upset customers, etc.
Skillfully supported my team with a variety of administrative functions: received and distributed mail, ordered office supplies, business cards, work uniforms, assisted with company events, worked RV shows
Data entry for sales team
Provided further administrative support to managers and other associates as needed.
Booked flights for sales team, as well as hotel and car rentals for RV Shows
Coordinate the customer rotation for our Sales Team
Warranty Registrations for new units sold
Service Receptionist
Promptly and warmly meet, greet, and answer phone calls and directing the customer to the appropriate representative
Coordinate customer unit pick ups/cash out customer during pick ups
Coordinate and process all necessary documents for Service Department
May cross train to perform other duties
Paige Mechanical Group
Service Dispatcher: June 2016 –April 2017
Display expert customer service when receiving incoming calls.
Assert initiative and judgment assessing nature and urgency of incoming service issues.
Manage and comfortably adapt to fast pace working environment.
Dispatch HVAC and Plumbing scheduled maintenance and service calls.
Oversee all service jobs for status, completion, and schedule return calls as needed.
Optimize utilization of Service Technician’s schedules.
Effectively communicate with the Service Technician’s regarding on-call rotation and follow up on after hours service calls.
Assign purchase orders as needed
Establish and maintain effective professional working relationships with co-workers, supervisors, and the general public
Employ problem-solving strategies to develop opportunities for process improvement and aim to exceed customer expectations.
Perform all daily tasks with efficiently, professionalism, and upbeat courtesy.
Meet daily and weekly report requirements for management.
Organize and manage all paperwork and job files.
Initiate and maintain service jobs in varying software systems to update job status, dispatch, and project completion.
Brown Mackie College
Director of First Impressions: April 2015 - June 2016
Provided exemplary customer service receiving inbound calls.
Exhibited supportive assistance when greeting visitors and directing them to their destinations.
Expertly supported my team with a variety of administrative functions: office supply orders and inventory control, data entry, special projects, direct mail, bulk mail orders, entered and received purchase orders, and assisted with special admission events.
Assisted with Registrar administrative functions by completing special projects, accounting for attendance, and complying student’s files.
Image National Signs
Administrative Assistant: September 2010 - February 2015
Demonstrated responsive customer service when receiving inbound calls.
Greeted and assist customers, vendors, applicants, etc.
Skillfully supported my team with a variety of administrative functions: received and distributed mail and faxes, maintained postage meter, ordered office supplies and inventory control, prepared purchase orders, received and posted freight costs, updated off-site storage records, and assisted with company events.
Provided further administrative support to managers and other associates as needed.
Completed project close outs for install.
Compiled all project information such as purchase orders, vendor invoice, and freight billing.
Verified estimate and actual costs.
Processed close-out to prepare for invoicing.
Prepared daily deposit.
Facilitated lean office 5S quarterly audit.
Maintained associate travel profiles and secure travel arrangements.
Farwest Steel
Sales Administrative Assistant: July 2008 – August 2010
Displayed upbeat customer service while taking all incoming calls and messages.
Provided quality administrative with daily tasks in: filing, faxing, copying, and data entry.
Fulfilled complex tasks involving: Fed-Ex and UPS, Sales Order Acknowledgements, and Authorizations to Return Merchandise.
Scanned data into computer systems such as: batch tickets, packing slips, receiving.
Received batch tickets and closed them.
Created cutbacks for the sales team.
Ran Visa transactions for customer payments and processed checks to corporate.
Facilitated filing, copying, faxing, data entry, certifications for truck-loads of, invoice matching, scanning, certificate letters for our Rebar Department.
CBH Homes
Warranty Customer Services Representative: April 2006 – April 2008
Provided immediate customer service to all incoming calls received in the Warranty Department.
Scheduled the 60 day and one year warranty appointments with homeowners.
Scheduled new home orientation walk thoughts with new home owners.
Received and responded to all incoming e-mails for the warranty department.
Input all warranty and NHO information into computer systems.
E-mail work orders to sub-contractors
Worked directly with homeowners regarding complaints and set appointments to resolve issues with the warranty team.
Fulfilled a variety of administrative tasks involving: filing, faxing, copying, and taking messages.
Worked closely with supervisors regarding warranty issues and customer issues.
Assisted with accounting by sorting, filing, and executing necessary data entry.
Skills and Abilities
Over 15 years of excellent customer services experience in a variety of office support and administrative support experience.
Expert to intermediate experience with Microsoft Word, Excel, 48-52 WPM.
Thoughtful solutions based problem-solving skills.
Motivated to learn new duties and take on fresh responsibilities.
Exceptional people skills, friendly disposition, and can do attitude.
References
Sandra Thweatt: 208-***-****
Title: Dispatcher
Company: A1 Company
Randall Miller: 208-***-****
Title: Owner
Company: Sign Medics
Alex Antoniou
Title: Project Manager
Company : Hardman Signs
*References listed are former professional affiliates. Current employer is sensitive to personnel changes. If consideration progresses, current management references can be provided.
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