Manager Sales
Resume:
NOVETTE
GISH
SUMMARY
Well-rounded professional with
developed skills in sales, marketing,
administration, information
technology, training, and
management. Proven ability to
streamline systems and processes in
order to meet strategic goals.
Recognized for achievements in
business development, lead
management, and spreadsheet &
database design/implementation.
Customer-focused approach to
business to achieve increased client
loyalties. Strengths include strong
analytical, interpersonal, and
leadership skills. Passionate belief in
work ethics and integrity.
Experience in multiple industries.
PERSONAL INFO
Address:
12208 Orchid Lane
Thonotosassa, FL 33592
Email:
********@********.**.***
Cell Tele:
Linked-In
https://www.linkedin.com/in/novette
gish/
EXPERIENCE
PROBLEM SOLVING
Nothing better than a good riddle! Able to research and analyze issues in a timely manner, as well as effectively communicate results to all stakeholders. Utilize a consistent approach toward problem solving. SALES / BUSINESS DEVELOPMENT
The heartbeat of all organizations! Successfully built/maintained new territories. Conducted presentations to stakeholders, including C-level clients. Researched and developed new prospect leads, as well as additional needs of existing clients. Prepared reports, maintain accurate/complete CRM tools, and ongoing relationship building with clients.
CLIENT SUPPORT
Customers are like teeth; if you ignore them, they will go away. Skilled at active listening, clear communication, empathy, conflict resolution, and a heck of a sense of humor. Ability to identify the ‘need-behind-the-need’ and respond accordingly. Strive for happy clients.
PRIORITIZATION
Where do we begin? Consistently juggled multiple roles and projects in order to exceed client and C-level expectations. Assess priorities regularly to ensure no change in projects/priorities.
TECHNICAL:
User doesn’t like it? Worked with clients and developers to create easy, user- friendly suggestions to improve software design and user acceptance. Responsible for consistent feedback from client to developers. Supported MSP, end-user, and client IT staff with software/hardware issues. TESTING
Bet I can break it! Acted as beta-tester for updates and new releases on both PC and smartphone technologies. Approach testing thru the eyes of an inexperienced end-user to identify bugs.
IMPLEMENTATIONS
So, what happens next? Experienced with new client success, including installation, configuration, testing, training, and roll-out of software for Cloud implementations and on-premise solutions as well as client satisfaction. Conducted training for End-Users, stakeholders, as well as internal IT staff. TRAINING
If they don’t know how to use it, they won’t! Responsible for successful training of end-users, IT staff, and stakeholders. Ensure knowledge transfer and acknowledgement of trainee as well as success of software within organization. 2
EDUCATION
New Horizons
01/00 to 12/00
NT / SQL Classes
Hillsborough Community College
10/91 to 04/97
Business Administration
10/91 to 04/92
Private Investigations
United College
09/84 to 06/85
Executive/Legal Secretary
SOFT SKILLS
Including Professional Sales, Team
Effectiveness, Customer
Relationship Management,
Negotiation Skills, Effective People
Skills, Coaching, Leadership &
Influence, and High Impact
Facilitation. Instructor for United
College. Certified instructor with
Zenger Miller and Executrain.
TECHNOLOGY
Included but not limited to
Windows Server (2003-2016)
Windows platforms (NT thru 2010),
MS Office Suite (thru current
release), MSSQL, FileMaker PRO,
Goldmine, Symantec ACT!,
SalesForce, SalesLogix, Groupwise,
Lotus Notes, Microsoft Project,
ERwin Data Modeler, Track-It!,
FootPrints, Kaseya, Verdatum Digital
Dictation, BigHand Enterprise &
Professional, Winscribe Enterprise &
Professional, Google Tools,
Camtasia, Visio, MS 360.
CAREER HISTORY
WINSCRIBE (acquired by Nuance) -Virtual - 11/14 to 12/31/18 TECHNICAL AMBASSADOR / CLOUD ADMINISTRATION / TRAINING BIGHAND - Virtual - 01/13 to 11/14
CUSTOMER SUCCESS MANAGER / TECHNICAL SUPPORT / CLOUD ADMINISTRATION / TRAINING
VERDATUM (acquired by BigHand) - Virtual - 01/11 to 01/13 CUSTOMER SUCCESS MANAGER / SALES ENGINEER
KASEYA - 07/10 to 01/11
REGIONAL SALES MANAGER, PUBLIC/PRIVATE SECTOR
IVANS - 05/09 to 07/10
ACCOUNT EXECUTIVE, PROPERTY & CASUALTY
NUMARA SOFTWARE - 01/05 to 05/09
TECHNICAL ACCOUNT EXECUTIVE
COMPUTER ASSOCIATES - 04/03 to 01/05
TELESALES
ADVANTAGE MEDIA GROUP - 12/02 to 04/03
DIRECTOR, CONTENT SALES
LORE INTERNATIONAL - Virtual - 12/01 to 10/02
-ACCOUNT MANAGER
-MARKETING SPECIALIST
ACHIEVEGLOBAL (formerly KASET) - 07/97 to 11/01
-ACCOUNT REPRESENTATIVE / FEDERAL
-MARKETING ANALYST / LEAD GENERATION
-DATABASE ADMINISTRATOR
-EMERGING MARKETS / LEAD FOLLOW-UP
-LEAD GENERATION / BUSINESS DEVELOPMENT
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