Customer Service Office

Tonia Mackie

**** ******** ******* ******, ***** Las Vegas, Nevada 89031 Home: 702-***-**** *******@***.***

Professional Summary

Office Specialist highly effective at developing a positive and productive working rapport with employees through open communication and clearly set guidelines Skills

Typing 45 - 50 WPM Highly dependable

Familiar with various office equipment Law Enforcement Background Exceptional organization Strong verbal communication Interpersonal / written communication Document scanning Clerical support

Work History

Department of Motor Vehicle - Support Technician 07/2018 - 12/2018 Las Vegas Nevada

- Maintain good customer service in a professional, knowledgeable and friendly demeanor

- Waiting on customers and processing transactions in a timely manner

- Review paperwork for accuracy and completeness

- Access/operate various computer equipment

- Ensure that photographs are within acceptable parameters from camera

- Monitored compromising of test taken

Bed Bath Beyond - Warehaouse Associate 02/2018 - 06/2018 Las Vegas, Nevada

- Warehouse duties. Providing customer service through online orders.

- Accurately place materials on shelves, in racks or designated storage areas.

- Attach identifying tags or labels to materials.

- Assemble and fill orders to be shipped to customers.

- Review orders to determine items have been picked correctly. Law Enforcement Support Enforcement Technnician 05/2017 - 12/2017 Las Vegas Metro Police Department - Las Vegas, NV

- Query law enforcement computer systems for criminal histories

- Perform various office work including fingerprinting, criminal background queries using NCIC nd other law enforcement sources.

- Type/enter information in various law enforcement computer systems

- Communicate with various law enforcement personnel via telephone, email, in person and written correspondence

- Perform general office support such as filing, answering telephones, scan and purge documents/records into computer systems and inquiries, typing correspondence, - scanning current and archived documents into specialized imaging software programs, opening/distributing mail

- Receive and screen visitors for preparation of various forms, documents and reports

- Prepare records and files for computer scanning, indexing alphabetically and numerically

- Perform fingerprint scans utilizing Live Scan equipment and photograph individuals utilizing Imageware camera system

- Process and perform background checks for immigration, naturalization, military and gaming personnel

- Initate and update event numbers into CAD computer system

- Perform monetary transactions

- Maintain sensitive information on a confiedntial basis Department of Homeland Security 07/2016 - 05/2017

Transportation Secuirity Officer (TSO) - Las Vegas, Nevada

- Conduct screening of passengers and baggage to comply with TSA rules and regulations

- Inspect and view carry-on items using X-ray viewing equipment

- Search carry-on or checked baggage by hand when needed

- Check passengers' tickets to ensure they are valid

- Test baggage for explosive materials using explosive detection equipment or chemical swab systems

- Perform pat down or hand held wand searches of passengers who have triggered alarms

- Challenge suspicious people in particular areas

- Confiscate dangerous items and hazardous materials

- Instruct passengers on how to divest themselves

- Monitor passenger flow through checkpoints to ensure order and efficiency

- Patrol areas to detect suspicious items

- Watch for potential dangerous persons

Clark County School District

Office Specialist - Las Vegas, Nevada 08/2010 - 07/2016

- Perform complex, difficult and specialized office support

- Use of computer to develop and manage databases to enter, retrieve and prepare reports

- Research and assemble informaton from various sources for completion of forms and/or preparation of reports

- Use of computer applications to obtain and enter data by operating various office equipment (computer, printer, copier, fax and scanner) by maintaining and updating computer databases

- File correspondence, bulletins, reports, records, material and other documents according to appropriate guidelines

- Prepare and type routine documents and composing business letters and memos

- Proofread and check typed and other materials for accuracy and completeness

- Assist with minor resolutions of routine and administrative problems

- Access, operate and maintain various software applications with ability to learn job specific applications

- Act as receptionist by receiving and screening visitors, answering telephones and taking messages and referring to appropriate areas

- Maintain office files, research and compile informaton and purge files as needed

- Open and distribute mail to appropriate personnel

- Use photocopy equipment to duplicate, collate and staple printed materials

- Prepare labels and envelopes for mass mailings

- Oversee the College and Career Center for students and teachers by providing services such as job employment and college information

- Coordinate the College and Career Center Fairs

- Direct work of students on projects and/or assignments

- Assist with preparation of job applications, resumes, referral letters, etc.

- Ability to work flexible hours when needed for the efficiency of the Department New York City Police Department

Civilian Investigator - New York, New York 02/1993 - 06/2009

- Specialist in the area of staffing including employment function of recruitment, job analysis, validation and selection

- Assist in the development and implementation of goals, objectives, policies, procedures and work standards

- Receive daily workloads of applications for setup of background investigations

- Administer pre-hire process (verbal/written offers, background checks, drug testing, licensing, reference checks, court dispositions, employment and education verification)

- Interview candidates to obtain informtion to determine eligibility utilizing standard investigative techniques to conduct interviews

- Obtain and verify related information by contacting employers, social security, veteran's administration and other sources

- Enter candidate information into automated computer system

- Perfom duties in support of answering and responding to phone calls, typing routine correspondence and other material for completeness, categorizing, labeling, coding, batching and filing

- Use appropriate software to prepare selection process and other Department records and reports

- Prepare written reports and recommendations

- Enter and retrieve data from law enforcement computer systems

- Communicate with various law enforcement agencies via email, telephone, fax, in person and written correspondence

- Perform fingerprint scan of candidates

- Query various law enforcement equipment and computer software for performing background checks

- Explain laws, rules, procedures and regulations upon hiring

- Process and maintain sensitive security information in reference to criminal history records, documents, forms and investigative information

- Assist with training others (new assigned personnel) in work procedures

- Assist with recruiting, hiring, terminations and other Human Relation related acts with supervisors

- Recommend solutions and follow up as needed

- Ability to interface with all levels of organizations and external candidates

- Use of various law enforcement computer systems (ATS, SCOPE, INLETS, NCIC, DMV, Fingerprinting Livescan etc.)

Education

Associate of Applied Science - 1982

Fiorello LaGuardia Community College - Long Island, New York

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