Manager Customer Service

Curriculum Vitae - Thabile Sandra Mkhize

Date of birth: 28 August 1991 · Email: ***************@*****.*** ·Mobile: 079*******

Address: *** ******** *******, *** ************ street, Durban 4001

PROFILE

I am a 27 year old ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills. I have since developed my desire in the hospitality industry to empower more knowledge. I am able to work different kinds of shifts and under pressure. I can speak isiZulu and English fluently. I am self-motivated, well presented, organized and results oriented customer service person with an excellent track record of significantly increasing service quality and customer base. Excellent communicator, Relationship building and influencing skills.

I am a highly efficient individual with extensive team leadership experience having led as the Restaurant General Manager. Strong ability to prioritize and able to organize, train and monitor teams.

I have an outstanding student mentality which assist me in ensuring that I adapt quicker to new environments and become more effective and efficient quicker.

EDUCATIONAL BACKGROUND

Year: 2009

Qualification: Matric

Institution: Aquadene Secondary School

Subjects: Accounting, Economics, business studies, IsiZulu and English

WORK EXPERIENCE

01 March 2014– to February 2015 skills Trainer at GMEF KFC

Staff Training

Accountable for all menu update and menu training

Training and coaching staff when and where necessary

Resolving guests problems quickly and efficiently

Checking training files activity report

Ensuring all procedures are being followed

Doing weekly training reports for all 6 stores, including all requests and memos

Checking training filing is done and tracking sheets are signed

Doing weekly stationary ordering for training needs

Updating learning tracks on the system for the team

Responsible for store inspection prior to staff training

2015 February 01 to May 2018: Restaurent General :Oversee all restaurant operations

oPlacing orders with suppliers for food, equipment and other supplies

oOversee maintenance and up keeping of the dining areas, kitchen and exterior grounds of the restaurant.

oMaking the salary sheet and submit to payroll

Develop operational, marketing, and business plans in conjunction with Area Manager

Estimate food and supply needs oversee the placement of orders.

Hire, train and supervise managers and staff

Ensure the culture of staff and manager recognition is alive

SKILLS AND COMPETENCIES

Time management

Communication skills

Office administration

Service excellence

Hard working

Proactive

Professional

Telephonic skills

Computing Skills (Microsoft word, Excel, PowerPoint)

Flexible and Trustworthy

Friendliness

Public Relations

Decision Making

Leadership and Supervision

Hobbies and Interests

Cooking

Singing

Camping

Traveling

Socializing with peers

REFERENCE

Name: Mr Zain Abdulla

Designation: area Manager at KFC

Contact number: 072*******

Email: ***********@*******.**. za

Name: Mr Lloyd Tembe

Designation: HR Manager at KFC

Contact Number: 071*******

Email: ******@*******.**.**

Contact this candidate