Curriculum Vitae of
LARRIEZA GELACIO RAMOS
Address: Brgy. Pilpila, Santa Ignacia, Tarlac
To attain a position that shall develop my potential skills and knowledge necessary for professional application in the fields of information technology or equivalent and to succeed in an environment of growth and excellence and earn a job which provides me satisfaction and self-development and help me to achieve organizational goal. LCZaiachi Enterprise
Poblacion West, Santa Ignacia, Tarlac, Philippines Travel Consultant
February 2016 – Up to present
• Determine clients’ needs and suggesting suitable travel packages
• Organize travels from beginning to end, including tickets, accommodation and transportation
• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews
• Attend conferences to maintain familiarity with tourism trends WORKING
RBC Tower, Ortigas, Mandaluyong City, Philippines
Executive Operations – Technical Support Representative (Globe Telecom) February 2014 – February 2015
• Giving technical support to people who use the network
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Follow standard processes and procedures
• Redirect problems to appropriate resource
• Identify and escalate priority issues per Client specifications
• Basic troubleshooting of android and iOS smart phones and APN configurations
• Follow up and make scheduled call backs to customers where necessary Executive Operations – Italian and English Email/Chat Support (Supercell) Job description
• Provide email/chat support to online players.
• Able to explain gaming application and terminologies.
• Answer and handle customer inquiries, complaints, suggestions and first level escalation from customers.
• Part of the escalation team
Henchman Technical Services LLC.
Bur Dubai, Dubai, UAE
December 2012 – July 2013
• make invoices and quotations
• maintaining records, filing systems and computer files
• replying to the emails received by the clients
• taking care of employees’ salary
• taking and answering general queries by phone
• Booking of room and plane ticket for the employees Hotel Art Resort Galleria Umberto
Galleria Umberto I, 83, 80132 Naples, Italy
August 2011 – October 2012
• greet guests entering the bed and breakfast, and direct persons to correct destination.
• dealt with queries from the public and customers.
• check rooms availability and prices.
• maintain tidy the reception area.
Sutherland Globas Services INC.
IT Park II, San Isidro, Tarlac City, Philippines
Customer Service Representative
May 2011 – June 2011
• obtain and evaluate all relevant information to handle inquiries and complaints.
• dealt with customers by telephone, handle and resolve customer complaints.
• manage customers' accounts and record details of inquiries, comments and complaints. SKILLS
• Proficiency in MS Office (Word, Excel, Powerpoint, Outlook)
• Formatting Computer (Windows XP, Win7)
• Basic Computer Networking
• Invitation/Brochure/Tarpaulin Designing using Adobe Photoshop CS3
• Typing speed:40-45wpm
• Tagalog (Mother tongue)
• English (Fluent)
• Italian (Conversational)
CCNA Routing and Switching
Sanisoft Information Technologies – Dubai
• May 2013 – July 2013
• Installing, Configuring and Troubleshooting of Networking Equipments: Routers and Switches.
• IP addressing and subnetting, Routing concepts
• Sound knowledge of routing protocols - RIP V1/V2, OSPF, IGRP and EIGRP
• Implemented traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps. How To Put Up Your Own Travel Agency
Unit 807 BSA Twin Towers, Tower A, Bank Drive, Ortigas Center, Mandaluyong City, 1550 Metro Manila, Philippines
February 10, 2015
Basic Computer Literacy Training Course
Philippine Overseas Labor Office (Rome Italy)
November 3 – December 8, 2013
TERTIARY AMA Computer College
Bachelor of Science in Information and Technology
Zamora St., San Roque, Tarlac City, Philippines
2006 – 2010
SECONDARY Santa Ignacia High School
Santa Ignacia, Tarlac, Philippines
2005 – 2006
Vittorio Emmanuele II
Corso Vittorio, Naples, Italy
2002 – 2005
PRIMARY Baracca di Napoli
Vico Tiratoio, Naples, Italy
2000 – 2002
BIRTH DATE: April 15, 1990
AGE: 28 years old
Mr. Adrian C. Macaraeg
Aegis People Support Inc.
Mrs. Flavia Corduas
Hotel Art Resort Galleria Umberto