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Customer Service Administrative Assistant

Santa Ignacia, Tarlac, Philippines
May 02, 2019

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Curriculum Vitae of


Address: Brgy. Pilpila, Santa Ignacia, Tarlac

Contact Number: 091******** / 097********



To attain a position that shall develop my potential skills and knowledge necessary for professional application in the fields of information technology or equivalent and to succeed in an environment of growth and excellence and earn a job which provides me satisfaction and self-development and help me to achieve organizational goal. LCZaiachi Enterprise

Poblacion West, Santa Ignacia, Tarlac, Philippines Travel Consultant

February 2016 – Up to present

Job description

• Determine clients’ needs and suggesting suitable travel packages

• Organize travels from beginning to end, including tickets, accommodation and transportation

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews

• Attend conferences to maintain familiarity with tourism trends WORKING



RBC Tower, Ortigas, Mandaluyong City, Philippines

Executive Operations – Technical Support Representative (Globe Telecom) February 2014 – February 2015

Job description

• Giving technical support to people who use the network

• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

• Follow standard processes and procedures

• Redirect problems to appropriate resource

• Identify and escalate priority issues per Client specifications

• Basic troubleshooting of android and iOS smart phones and APN configurations

• Follow up and make scheduled call backs to customers where necessary Executive Operations – Italian and English Email/Chat Support (Supercell) Job description

• Provide email/chat support to online players.

• Able to explain gaming application and terminologies.

• Answer and handle customer inquiries, complaints, suggestions and first level escalation from customers.

• Part of the escalation team

Henchman Technical Services LLC.

Bur Dubai, Dubai, UAE

Administrative Assistant

December 2012 – July 2013

Job description

• make invoices and quotations

• maintaining records, filing systems and computer files

• replying to the emails received by the clients

• taking care of employees’ salary

• taking and answering general queries by phone

• Booking of room and plane ticket for the employees Hotel Art Resort Galleria Umberto

Galleria Umberto I, 83, 80132 Naples, Italy

Receptionist Staff

August 2011 – October 2012


• greet guests entering the bed and breakfast, and direct persons to correct destination.

• dealt with queries from the public and customers.

• check rooms availability and prices.

• maintain tidy the reception area.

Sutherland Globas Services INC.

IT Park II, San Isidro, Tarlac City, Philippines

Customer Service Representative

May 2011 – June 2011


• obtain and evaluate all relevant information to handle inquiries and complaints.

• dealt with customers by telephone, handle and resolve customer complaints.

• manage customers' accounts and record details of inquiries, comments and complaints. SKILLS





• Proficiency in MS Office (Word, Excel, Powerpoint, Outlook)

• Formatting Computer (Windows XP, Win7)

• Basic Computer Networking

• Invitation/Brochure/Tarpaulin Designing using Adobe Photoshop CS3

• Typing speed:40-45wpm

• Tagalog (Mother tongue)

• English (Fluent)

• Italian (Conversational)

CCNA Routing and Switching

Sanisoft Information Technologies – Dubai

• May 2013 – July 2013

• Installing, Configuring and Troubleshooting of Networking Equipments: Routers and Switches.

• IP addressing and subnetting, Routing concepts

• Sound knowledge of routing protocols - RIP V1/V2, OSPF, IGRP and EIGRP

• Implemented traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps. How To Put Up Your Own Travel Agency

Unit 807 BSA Twin Towers, Tower A, Bank Drive, Ortigas Center, Mandaluyong City, 1550 Metro Manila, Philippines

February 10, 2015

Basic Computer Literacy Training Course

Philippine Overseas Labor Office (Rome Italy)


November 3 – December 8, 2013


TERTIARY AMA Computer College

Bachelor of Science in Information and Technology

Zamora St., San Roque, Tarlac City, Philippines

2006 – 2010

SECONDARY Santa Ignacia High School

Santa Ignacia, Tarlac, Philippines

2005 – 2006

Vittorio Emmanuele II

Corso Vittorio, Naples, Italy

2002 – 2005

PRIMARY Baracca di Napoli

Vico Tiratoio, Naples, Italy

2000 – 2002



BIRTH DATE: April 15, 1990

AGE: 28 years old

RELIGION: Catholic

HEIGHT: 165cm



Mr. Adrian C. Macaraeg

Aegis People Support Inc.

Account Supervisor


Mrs. Flavia Corduas

Hotel Art Resort Galleria Umberto


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