Customer Service Program Manager

Chephirah Mishante’ Neal

*** ****** ***** ** *** 304, Rolesville NC 27571 • 919-***-****

***********@*****.***

Personal Standards & Objectives

I am a self-starter with great work ethic, reliable and organized that is interested in leveraging my skills to obtain a position in customer service and or business and high tech retail services

Education

•Fayetteville State University, Bachelor of Arts, Criminal Justice, 2018

•Bunn High School, High School Diploma, 2012

Experience

Charter Communications Nov 2018-March 2019

Charter Communications formerly known as Time Warner Cable the job skills that were performed through the Video Repair department. Located correct signals to cable boxes, scheduled technicians and also repaired cable boxes and internet equipment. Assisted in helping customers with billing needs that would lower costs and obtain a maintainable account.

Conduent Services LLC Sept 2016-Oct 2018

Performed tasks such as providing technical assistance for Apple Customers by developing a rapport with all iOS devices and Mac computers. Obtained software certifications throughout the company in order to properly assist. Advocated and maintained great customer support with Verizon Wireless customers. Mastered billing and technical issues with all phones. Improved in representative skills and promoted to floor support. Trained new hires on phone etiquette.

LidlUS March 2017- Sept 2018

New company in the U.S. in which the actions performed stocking, unloading, and cashier services. Team lead for 3rd shift unloading and stocking the store. Required using pallet jackets and setting tables for non-food items

Chili’s Bar & Grill Apr 2016- Jan 2017

Duties performed include planning, directing, and creating floor plans for seating during my hostess job for the company. Assisted in cashier services and also opening the store which included prepping items

G&E Courier Services Jun 2015- Aug 2017

Lead front desk associate assisted with appointment setting and getting new contracts in the business. Assorted lab equipment that would be delivered to urgent cares and lab corporations throughout North Carolina. Managed payroll for employees through Excel software.

• Sports, Fitness & Recreation Coordinator, Boys and Girls Club @ Washington Elementary -2018

• City of Raleigh Recreation Center, Jaycee Community Center - 2018

• Program Manager, Pro-Am of Charlotte, Summer 2015-17

• Camp Counselor, Charlotte Hornets, Summer 2016

• Intramural coach, Fayetteville State University, 2016

• Camp counselor,John Avery Boys&Girls Club, Summer 2014

• Camp counselor, Fayetteville State University Girls Basketball, Summer 2013-14

• Volunteer Food Bank of America, 2013

Activities

• NCAA Division II Volunteer Coach St.Augustines University 2018

• NCAA Division II Basketball Player Fayetteville State University 2012-2016

• Varsity basketball, Bunn High School,

• Varsity soccer, Bunn High School

• Christmas family adoption, A Child’s Place

Honors

• 2018 iOS, Mac+ Certified Apple Care Support

• 2017 Verizon Wireless Customer Service Rep Certification

• Top 10 all-time assist leader Fayetteville State University, 2014-2015

• Northern Carolina 2A Conference Player of the Year, 2011-12

• 3rd Team All-District, 2011-12

• All NC2A First Team, 2009-10, 2010-11, 2011-12

• MVP Best Overall Player, Bunn High School Basketball 2009,2011,2012

References available upon request

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