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Interim nursing home administrator

Texas, United States
What the market rate is at the time.
May 01, 2019

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Pattyann harber Goodwin 228-***-****

**** ********** *****

Haughton La. 71037

Summary of Skills

Certified in MDS 3.0

Knowledge in the "My Innerview" education

system for staff education

Implemented the POINT CLICK CARE

RECORDS Sharing information in 3 facilities

Well versed in Krono's system for time keeping and managing labor hours and trending

10 years’ experience in using the American

HealthTech computer program system for medical

records and billing Medicare, vendor accounts

payables, and census tracking

Implemented the NOVITAS PC-ACE PRO 32

Medicare billing system in 2 facilities, educated

staff on the system for collections for Medicare A and B

PrimeView educated and trained

Origami user

Matrix educated

user of TELS

Skilled Nursing Facilities

Assisted Living Facilities

Multi-Site Facilities


Expense and Labor Control Systems

Increase Census

Overall Operations Management

Excellent Survey Compliance

Sales and Marketing

Budget Writing

Accounts Receivable

Microsoft Word and Excel

Expertise in "at risk" facility turnaround

Abaqis educated and trained to comply

with QAPI regulatory guidelines


Alterna Health Solutions, TX 2009 - Present

Contract Consultant : Interim Administrator

2013-2014 Prestige Care, Inc. (The Orchards) (121 beds), Lewiston, Idaho (10 Month Contract, Administrator)

Increased building Census from 36 to 53

Increased Medicaid ppd from 126.12 to 142.00

Increased Medicare census average increase of 10 clients during my tenure as Administrator

Under my direction and supervision, the facility delivered one of the best annual inspections in the State of Idaho that the survey team said they had during inspection .

We were nominated and were rewarded the 2014 BRONZE AWARD for the 2014 National LTC American Health Care Association ( will receive the award in Washington, DC at this years annual Association Conference in September 2014. 2012-2013 Gregg Home for the Aged (69 Beds), Kilgore TX (10 Month Contract, Interim Administrator)

Increased building census from 23 to 53

Changed all rooms to private pay, with an increased rate, and initiated aggressive marketing campaigns

Generated $175k within the first 60 days by focusing on completing and filing Medicaid pending applications and increasing collection efforts

Initiated all of the necessary applications to the state of Texas for Medicare certification

Recruited a new medical director, new social service director to handle Medicaid applications and address patient concerns within the facility

supervised initial Medicare certification survey; generating additional income for facility of 270k monthly with Medicare census of 13, 0 percent return admissions to hospital rate, average length of stay was 45 days, turned 2 percent of those short term stays into long term residents once discharged from Medicare status

Increased daily Medicaid rate from 82.00 per patient average to 126.00 per patient average

Facility was ranked at 4 stars from 2 stars in quality of care indicator ranking

All accomplishments resulted in the putting the facility in a positive position to be sold to another company which was the goal of the Governing Board of Directors upon my hiring 2010-2011 Kissitto Healthcare (142 Beds), Midland TX (10 month contract, Interim Administrator)

Increased facility rating from 2 stars to 4 stars through restructuring nursing program, replacing key MDS nurse and training the MDS coordinator

Increased average Medicaid rate from $96.05 to $134.00

Certified all CNAs in restorative nursing and rehab, and focused on the required entities of care on all three shifts, ensuring payment for the extensive care being provided to the patients

Increased Medicare census by 11 patients on average with a daily average of 28 Medicare residents within the first 6 months

Implemented a new 5 star Quality of Care program, resulting in in-house reduced wounds that were previously 5% down to 0%

Total Census rose from 70% to 88% through focusing on relationships in the community with referral programs and having the Nurse Physician assistant there daily

Trained a new BOM to handle collections and billing, hired a new HR director, and trained staff on the new POINT Click Care patient record computer system. 2009 Diversicare (129 Beds), Paris, TX (90 day contract, Interim Administrator)

Brought in to implement quality of care monitoring system in order to improve the level of care in the nursing department, and implement action plan to have 2 IJ's removed and get the facility in compliance

Wrote corrective action plan, submitted it to the state of Texas, and implemented and monitored the action plan and was successful in having the IJ tags downgraded with no fines

Submitted paperwork application for the change of ownership and took the facility through the initial survey with no deficiencies for Medicare certification 2009 Doctors Nursing and Rehabilitation Diversicare (240 Bed), Dallas, TX

(6 month contract, Interim Administrator)

Reduced the number of readmits to hospital from facility within 30 days of admission by working with the medical director, educating the staff, and with the assistance of a new Physician Assistant to mentor the charge nurses

Implemented daily plan of care meetings for those residents identified as "focus" residents

Increased the length of stay for Medicare admissions by 10 days on average by implementing the focus system

Decreased patient complaints by having the Physician Assistant there each day to answer resident concerns and questions, and being proactive in treating pain management so the patient was comfortable

Increased overall census by 5 patient average monthly for Medicare and initiated managed care admissions with 2 major insurance companies in Texas averaging 5 new admits per month generating additional 40k to monthly revenues

Midsouth Healthcare Companies, Tyler TX 2007 -2009 President of Facility Operations (4 SNF, 4 ALF, 3 Hospice and 2 Home Health Services Offices)

Initiated, planned, and organized the opening of a new 120 Bed SNF, to include handling Medicare and Medicaid certification processes, hiring support staff, initiating business development plan, and establishing operating and expense budgets

Established financial and accounting protocols to facilitate and produce accurate cost reports for Medicare and maximize financial returns on Medicare reimbursements

Combined collections were increased by $2.5M in the first year

Initiated monthly visits to all sites to ensure that facilities were operating within federal guidelines, and identified any risk factors during visits

Opened new 99 Bed SNF in Oklahoma, as well as opening a new Management Company to oversee the operations of the facility; maintained the position of President of the Management Company

Reunion Plaza Rehabilitation and Senior Care Center, Tyler TX 2002-2006 Administrator

Initiated and supervised the daily operations for the plan of correction implemented since the facility was at risk of losing Medicare certification

Completed a 10 Bed Medicaid certification and wing expansion


Increased accounts receivable by $2.5M in Medicare revenue alone

Average monthly income on census of 85 over $600,000 consistently. Average Medicare census monthly for the past 5 years of 35 or better, and a managed care census of 10-15 patients monthly. Average length of stay is 45-60 days for rehabilitative and nursing skilled services

Deficiency free survey 2 straight years in a row during my tenure JCO Management Non-Profit Organization, MS and LA 1999-2002 Regional Administrator of Hospital Operations (3 Acute Care Rehab Hospitals, 11 Satellite Rehab Units)

Developed and implemented appropriate financial business plans, operating budgets, and marketing plans

Developed and maintained all training programs for Administrators and Department Professionals

Installed more effective electronic billing software, maximizing account receivables

Identified any risk factors during visits to minimize costs and increase quality of care Investment Strategy Management 1992-1999

1996-1999 Regional Administrative Director

Oversaw all facility State and Federal inspections for Medicare and Medicaid compliance for 5 Louisiana SNFs

Developed and implemented viable inpatient rehabilitative programs for each region to increase quality of care and minimize costs

Conducted research and analysis on market productivity for the company to assure services being rendered were in conjunction with the current consumer trends 1992-1996 Nursing Facility Administrator

Directed daily operations of the facilities acute rehabilitation LTC facilities

Maintained all operating budgets, census development and therapy utilization programs

Developed budget and marketing for The Harbor, the only fully skilled HIV/AIDS LTC program in Louisiana maintianed 100 percent occupancy on the unit for 2 years with average monthly per patient reimbursement rate of $8029.00

Overall occupancy 100 percent with waiting list for admission

Presented the "Administrator of the Year" award for Marketing and Census Development Improvement for the state of Louisiana

Boys and Girls Club of America 1986-1992

Executive Director


BS in General Studies/ major course of study in Applied Science and Business Administration Louisiana State University


Nursing Facility Administrator licenses in 6 states including Texas, NAB Certified Licensed Preceptor Administrator Trainer for the state of Texas, and Louisiana Member of the National Nursing Home Administrator Association Member of the United Way

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