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Manager Customer Service

Ceres, California, United States
May 01, 2019

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Eliseo Gamboa

**** ****** **. 510-***-****

Ceres, California 95307


Seeking a position in the HR Generalist / Recruitment / Staffing Industry


Recruitment & Employment Management;

Experienced with Caljobs, Jazzhr, Kronos Timekeeper, Avionti and Aken Software;

Skilled with HR Operations and Regulations;

Ability to multitask and deliver strong customer service;

Training & Leadership Development;

Employee Safety & Recognition Programs;

Bilingual: Fluent English/Spanish.


Workforce Development Manager

Stanislaus Business Alliance 10/18-Present

Advise and Counsel Employers on

effectively managing their recruitment effort;

Talent Acquisition on behave of employers;

Developed and organized recruitment job fairs;

Used Caljobs and Jazzhr Job boards;

Developed and maintained relationships with County Partners,

Employers, Community organizations and other recruitment sources.

HR Assistant Manager (Seasonal) at Marmaxx Warehouse 06/18-10/18

Addecco Staffing, Modesto, CA

HR Duties;


Onboarding Process;


Safety Meetings;

Coordinated with Labor Contractors;

Worked with Union;

Followed all CA, Federal HR and OSHA Regulations

Recruiter/ HR Generalist

Villara Building Systems, Sacramento, CA 05/16 – 04/18

Recruiter of skilled tradesmen

On Boarding Process;

Orientation and Safety training;

Company representative at all recruitment events

Responsible for recruitment in 12 counties of Northern California

Recruiter/ HR Generalist 2/15-5/16

Z Force Staffing, Modesto, CA

Recruited for: general and skilled labor, warehouse, security,

CDL Class A drivers, administrative and management positions

Place advertisements

Screened and arranged interviews

Managed a pool of qualified candidates

Filled temp-to-hire and direct hire positions

On-Boarding Process and safety training;

Able to present viable candidates within a 48hrs

Interacted with clients, government and community organizations

Used AVIONTI Software

Staff Performance Manager 11/13- 01/15

Pro-Drivers, Manteca, Ca

Recruitment of CDL Class A Truck Drivers

On-Boarding Process

Advertisement, ad postings and resume search

Candidate interview, screening, testing

Run MVR Reports, Drug Screening and Background Checks

Create and Maintain DOT files

Established Branch Office


Responsible for All Branch Operations

Facilitation of Compliance and Safety Management

Participated in legal proceedings for Workman’s Compensation Claims

Recruiter 3/09 – 11/13

Crescent Alliance Group, Santa Clara, CA

Created job descriptions and posted job openings

Recruited for electricians, solar panel installers, superintendents, project managers

Interviewed candidates

Processed new hire paperwork and verified documentation

Hired and assign employees

Followed-up with clients

AKKEN Software

CTEC Registered Tax Preparer (Seasonal) 01/07-05/13

H&R Block, Modesto, California

Business Development and Marketing Strategies

Over 1,400 hours of educational training

Detailed oriented tax preparation

Excellent Customer Service Skills

Certified Notary Public

Branch Manager 05/04-01/09

Labor Finders, San Jose and Modesto, California

Transferred to Modesto to stabilize the office.

Business to Business Sales

Primarily responsible for new Business Development and operations

Maintained client retention delivering excellent service and developing loyalty

Prepared and presented proposals and negotiated contracts and pricing

Hired to turnaround the San Jose office setting a new profit benchmark in 2008

Grew the office from 1 to 3 direct reports

Increasing annual revenue from $250K in 2004 to $3M in 2008.

Operations management including HR, recruitment, compensation, benefits, employee relations, training & development, quality, organization effectiveness, payroll and HRIS

Experienced with worker’s compensation issues and OSHA regulations.

Managed collections in accordance with company standards

Verified all employees were performing tasks within the appropriate job descriptions

Assured Compliance and Safety Management

Branch Manager 07/00-02/04

Tandem Staffing Solutions, Stockton, California

Business Development: Created marketing techniques to solicited new business

Approached prospective clients in person, by phone and mailings

Supervised a staff of 4+ employees

Supervised the recruitment, orientation and placement of workers

Followed up to ensure that employees were meeting employment requirements

Regularly visits existing clients to ensure safety of contract employees

Responsible for all HR administrative functions

Increasing annual revenue from $264K in 2001 to $1.2M in 2008

Decreased workman’s compensation claims by 65%

Created and supervised safety incentive programs

Safety Presentations in both English and Spanish

On-Site Manager 05/94-07/00

Spherion Personnel, Sunnyvale, California

On-Site at Waste Management, Sunnyvale, California

Managed a complete all HR function

Ran OSHA compliant Safety Programs

Responsible for payroll and benefits, for 300+ employees

High Volume Recruitment

Supervised both union and non-union employees

Maintained and updated personnel records

Investigated and participated in legal proceedings for workman’s compensation issues

Reduced Workman’s claims, by analyzing problems and finding solutions

Skilled in Kronos Timekeeper

Only On-Site Manager to ever win the Performance Forum 2000 Award

On-Site at Ross Warehouse, Newark, California 03/99-07/00

Successfully recruited candidates for multiple departments.

High volume recruitment

Responsible for scheduling, training, and payroll

Coordinated bilingual safety meetings and training

Maintained files and OSHA Logs

Directed multiple shifts of 80+ employees.

Skilled in Kronos Timekeeper


Attended Business Management

University of Iowa, Iowa City





Dean’s Honor List 1981-1985

References upon Request

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