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Medical Customer Service

Stuart, Florida, 34994, United States
May 01, 2019

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Patricia Martland

**** ** **** **** ** G***

Stuart, FL 34994

772-***-**** -

Personal Profile

Professional, dependable, personable, motivated, autonomous and team worker


Received award for Innovated and Original Ideas, Liberty Medical Supply 2011

Received award for System Process Improvement, Liberty Medical Supply 2012

Implemented improved ostomy doctor form for improved clarity(ileal conduit/urostomy)

Skills Summary

Certified medical coder RMC 2017, Medical terminology Medical transcription

Medical billing, ICD 10, ICD 9, CPT, HCPCs, HIPPA regulations, MCR guidelines,

Word Programs, Excel, QuickBooks, Outlook

Professional Experience

Liberty Medical Supply, Port St Lucie, FL 772-***-**** 2005-2016

Insurance Denial Management

Reviewed denied claims to resolve issues for payment

Resubmitted denied claims with appropriated modifications for payment

Called insurance companies/patients as needed

Ostomy Representative

Originated, sent, followed-up ostomy supply forms for doctors(CMNs)

Implemented improved ostomy form for substantially reduced rejections

Implemented revised ostomy claim form for improved clarity(ileal conduit/uros)

Contacted doctors’ offices/patients as needed

QVC, Peacock Blvd, Port St. Lucie, FL 2005-2006

Call Center Representative: placed inbound call orders, upsold items

Martin Medical Center, Stuart, FL 772-***-**** 2001-2004

OR Scheduler, part time

Scheduled surgeries, procedures for 2 hospitals, 1 surgicenter

Transcribed operating reports, updated, filed operating procedure books

Prepared and distributed daily reports

Flagship Marine, Stuart, FL 772-***-****) 2004-2017

Receptionist, part time

Answered phones, data entry, editing, clerical, product assembly

Suggested and implemented improved work area for improved productivity

QVC, Port St. Lucie, FL (location closed) 2003-2005

Call Center Customer Service Representative, part-time

Received inbound customer calls, guided sales, upsold items


RMC Certification/IRSC Medical Coding for Professional Services Program 2017

IRCC Nursing School 2004-2005, Southampton College, Long Island University

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