Suad Z Bahsoon
Judgment and Decision Making
Management of Financial Resources
Client Support Representative January 2015 - April 2015 THOMSON REUTERS 2395 Midway Road Carrollton Texas 75006
Provide information or refer individuals to public or private agencies or community services for assistance.
Submit reports and review reports or problems with superior. Recovery Collector May 1996 - February 2014
CITIGROUP INC 6400 Las - Collinas Blvd Irving Texas 75039
Receive payments and post amounts paid to customer accounts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Record information about financial status of customers and status of collection efforts.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. Customer Relations Representative June 1994 - May 1996 SAM'S WHOLESALE CLUB Plano Texas
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation. Cashier Sales Associate November 1992 - April 1994 MEDICAL CITY HOSPITAL DALLAS- 7777 Forest Lane, Dallas
Receive and fill telephone orders for parts.
Fill customer orders from stock.
Prepare sales slips or sales contracts.
Receive payment or obtain credit authorization.
Take inventory of stock.
Examine returned parts for defects, and exchange defective parts or refund money. EDUCATION AND TRAINING
Associate of Science - Business Admin and Hospitality Management May 1990 BUNKER HILL COMMUNITY COLLEGE Boston Mass
Associate of Arts - Teaching June 1984
MILTON MARGAI TEACHERS TRAINING Freetown / West Africa HONORS & AWARDS
Dean's List, Certificate in Sanitation, 1990
Certificate Front Office Procedures, 2013
Top Performer, 2011
Top Resolution Specialist Award, 2012
TOOLS & TECHNOLOGY
Proficient in Windows Operating Systems, Microsoft Office Suite ( Word, Excel, Power Point and Outlook ) Internet, Heat, Cisco Soft wares