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Seasoned Professional

United States
May 01, 2019

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Andrea Neal


Professional Experience

Louisville Metro Government Neighborhood Place/Senior Social Worker January 2018 – Present

Counsels and assesses the needs of clients and their families who are experiencing complex socio-economic problems or severe family dysfunction. Help individuals access resources to education, employment, legal, healthcare, housing, and a variety of other social services programs. Assists clients in developing a social service plan to achieve their goals and objectives. Used ROMA to show the results achieved by the client using agency activities. Prepared case management plan based on the individuals’ goals and needs established during intake. Coordinates referrals, services and activities with social service providers. Provided assistance for clients in need of a financial crisis. Engaged in the community activities – Building our Block where we connect agency partnerships to help clean neighborhoods, going door -to door to passing our bags of community service information offered by Louisville Metro Government. Compiled monthly reports that reflect number of clients assisted, referred to other programs, received food or hygiene bags etc.

Louisville Metro Government/Neighborhood Place/Information & Referral Tech November 2016 – January 2018

Responsible for conducting intake assessments to determine what program best fits the client need. Provides information and referrals to individuals seeking financial assistance for rent and utilities, housing, employment, job fair, prescription assistance and various other services. Responsible for assisting clients with application for social security reimbursement program; explanation of program to clients, and assistance with paperwork. Provided assistance with the tax program service offered as well as distributing food from our emergency food pantry.

American Red Cross Case Worker/ Financial Specialist January 2015 - November 2016

Responsible for intake assessment, verification and delivery of emergency messages between service members and their families. Provide emergency communication services to U.S. military service members chartered by congress for the Department of Defense involving casework services, including access to financial assistance; budgets sheets and verifying documents. Interviews callers, coordinates requests for services, compose and deliver emergency communication messages to domestic and overseas locations. Maintains strict confidentiality of any case notes, names, and other personal information in accordance with Red Cross policies.

Convergys Home Agent / Customer Care Representative September 2012 – January 2015

Responsible for answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. Required to multitask and work in one or multiple queues, customer, and utilized systems to initiate and complete service orders, products, collections, payments for Wireless bills.

Sears Inc / Delivery Advocate April 2011

Responsible for handling telephone calls from internal and external customers and attempts to sell Protection Agreements on Sears products that the customer either already owns or has recently purchase, also handled complex customer issues on a reoccurring basis. Maintained a business relationship by managing and resolves customer complaints, able to succeed in a structured and metric driven environment and meet individual and team goals.


Management/Leadership/ Customer Service skills where I trained staff on software programs, handled internal/external conflict, advertised for the business needs, monitor, evaluate, made and implemented decision and enforce policy procedures. Interpersonal communication skills I was responsible for writing bid proposals for new or existing business, clear and concise oral and written presentations, active listening, critical thinking, and analyzing complex information, confidentiality, problem solving resolution, analyze and compile reports, process insurance claims, approve/deny reimbursement, research/investigation, interpersonal and customer service interaction in any capacity. Organize and Planning skills where I was responsible for coordinating catered events with stakeholders and partners with vested interest in the organization, meet deadlines, create plans, multitask, and research skills. Software/Hardware skills where I pose knowledge of Word, Adobe, ACT, Email, and other internal software programs, technical support, and troubleshooting skills. Contract Tax Consultant, Accounts P/R, Reconciliation, Data Entry, Database Management, Office Manager, Account Executive, Account Manager, First Responder, Chef, Medical Transcriptionist, Shipping/Receiving, Bill of Lading.

Education Volunteer Service

MA, Science in Psychology, October 2016 My Sister Place Atlanta GA 2005 - 2006

BS, Human Service Management, February 2015 Mission Soup Kitchen Copperas Cove TX 2012 – 2014

AS, Human Services, January 2012 Vita/TCE Central Tax 2016-2018

University of Phoenix, Tempe · AZ

Andrea Neal Resume Cont’d

Aegis Communications/ Customer Service Agent September 2010

Responsible for assisting customers with enrolling in Medicare; explained the healthcare plans, prescriptions covered, and out of pocket expenses.

SHPS/ Customer Service Customer Agent October 2009

Responsible for answering incoming call and enrolling clients in the Flexible Spending Account (FSA) program during open enrollment period. Provided assistance for reimbursement paperwork and approval.

Liberty Tax/ Office Supervisor Louisville KY 2008- 2009

Responsible for recruiting, training and managing staff. Implemented the authorized Marketing plan to solicit new business and develop community partnership for continued business. Ensured clients received exceptional customer service. Generate and transmit daily operational reports. Prepared taxes and provided necessary consultation.

a Plus inc/Office Assistant Atlanta GA 2005-2008

Sunrise Bank of Atlanta/Executive Assistant Atlanta GA 2005– 2005

DHL Atlanta GA 2004-2005

Salmon Smith Barney/Sales Assistant Washington, DC/Louisville/Atlanta GA 2001- 2004

Responsible for scheduling appointments and answering clients' administrative questions about account statements. Deepened relationships by preparing you for appointments and scheduling systematic contact activities. Serviced clients with a level of professionalism and personal care that every client deserves. Handled many of the administrative paperwork tasks, which helps free your time and enables you to focus on building relationships with clients.

CACI/ Account Manager Virginia 1999– 2001

Randstad Staffing Agency Washington DC 1995-1999

Georgetown University Hematology/Oncology Medical Transcript

Citicorp Investment Service/ Receptionist

PNC Bank/Document Scanner Louisville KY 1993


2007 Employee of the Year 2017 The Jane Charmoli Award

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